u/Aggressive-Yard2762

After a week of being gaslit and lied to on Bell’s web chat, I’m fed up. It’s been impossible to reach anyone at Bell. I was forced to cancel service just to get service elsewhere. I needed internet. Who else is getting fed up with how Bell treats paying customers? They’re a monopoly so they will get new clients. But it’s also because they’re a monopoly, they don’t care about their customers. Should we sue? I feel like there are enough upset customers to have a real case.

I cancelled Bell finally because their web chat service is so bad! As a deaf person, I was losing my mind dealing with AI or agents gaslighting me with assurances they corrected name and address on work orders. All their technicians who showed up couldn’t help because wrong names in work orders. This went on for a week, I tried going to their stores only to he told they’re just resellers. They don’t work for Bell. I just find it so ironic that Alexander Graham Bell, an eugenicist who refused to sign with his deaf wife, would ultimately be the reason I, a deaf customer, said F it and cancelled them. And now Hell’s Bell has been calling me nonstop. Even though I sent so many messages and explained a hundred times in web chat that I’m deaf and cannot hear on phones. Hey Bell, if you’re reading this, 🖕