We recently wrote to inform you that as you had cancelled your subscription within the minimum term, you needed to reactivate your service. As you've not contacted us to reactivate your service, the following early termination charges have been applied to your account:
Subscription
Minimum Term
Early Termination Charge
Sky Full Fibre 500 (FTTP)
24 months
£123.75
Total:
£123.75
You've agreed to subscribe to your chosen service for the minimum term as shown above. The early termination charge is calculated on the basis of the subscription payments you would have made for our cheapest available option for the remainder of your minimum term - less any costs we save, including the cost of no longer providing you with the service.
Further details of how we calculate these charges are included in the terms and conditions which relate to the relevant service or in letters we've sent to you confirming the terms and conditions of the service you've ordered from us.
These charges will be deducted from any credit balance on your account. The remaining amount will be collected automatically in 10 days' time from any card you have stored on your Sky account. If we are unable to collect automatically this amount will be added to your balance. If you do not wish this charge to be made you should contact us immediately to reactivate your subscription<s>.
Unfortunately, if we do not receive full payment from you, we will have to refer your account to a debt collection agency. This could lead to legal action being brought against you.
Apparently Sky has been made aware of this by moneysavingexpert back in March and are still doing bogus charges on customers.
https://www.moneysavingexpert.com/news/2026/02/sky-price-hike-april/
Update: Tuesday 3 March 2026: Since publishing this news story, some MoneySavers have contacted us to say they've been told by Sky's advisors to pay a termination charge to cancel their contract. However, if you meet the rules outlined in this news story, you should be able to exit your contract penalty-free within the 30-day window.
When we put this to Sky, it resolved the cases. We understand that they represent a small number of interactions. Sky has also re-issued guidance to its advisors to ensure consumers are able to enact their rights.