Sky's WiFi Max is an absolute joke. Why do I need an engineer visit just to plug a second pod into a wall?
A year ago, I set up Sky broadband for my father-in-law. Getting him a couple of Sky Max pods was relatively painless, we did have to call and jump through hoops, and they would only send out one at a time, but they eventually posted them out, and job done.
Fast forward to today. I call up because I need a second pod for my own house. Instead of a two-minute conversation, I was subjected to a 25-minute interrogation. The agent made me jump through endless hoops, repeatedly forcing me to switch my internet on and off to "test the connection" before he’d even entertain the idea of giving me what I already pay for.
The punchline? They flat-out refuse to put a second pod in the post. Because I already have one pod, Sky’s brilliant new policy dictates that an engineer must come to my house to install the second one.
I explained to the guy how incredibly stupid that is. I’m not an idiot. I know exactly where the WiFi dead zones are in my own house, and I am fully capable of pushing a plug into a wall socket. He "understood my frustration" but said his hands were tied.
Why are we paying a monthly premium for a service they deliberately put behind bureaucratic walls? You can't just order the pods on the app; you have to waste half your day on the phone begging for equipment you're already subscribed to get.
I'm done. I'm taking the advice I always see on this sub: I’m cancelling the WiFi Max add-on and just buying my own mesh router setup. If you're thinking about paying Sky extra for their WiFi guarantee, don't bother. It's a complete scam.