My elderly disabled mother (75) is currently paying £94 tv and sport which is extortionate and can no longer afford it and have said they won’t let her cancel (doesn’t have a contract btw) and will continue to charge her and implement fines until they are paid. Any advice? Anyone been in a similar situation?

Edit - Direct Debit has been cancelled so they aren’t getting any money.

Been with sky 16 years, reaching end of contract and the default renewal is rubbish. I’m not in the mood to negotiate for days on end. Same drill every 2 years. I’ve looked at sky stream, I can get ultimate, multi room and ad skipping for £15 less than my renewal as a new customer. Odds on sky meeting this price or should I just cancel and get my wife to join as a new customer on that deal?

I’m moving property and can finally get full fibre.
Been on uswitch and EE are offering £300 switch credit deal. I’d be looking to keep my sky stream however they have 12 months left on both.

Just wondered if anyone has had experience of doing the above? And if so any issues at all?

Thank you

Sitting on my phone in a different room to the Sky max router, service is 900, and I test at different times and average at 300Mbps. Really good speed

Yet browsing, YT, just is so slow. Pages don't load, have to refresh, YT times out etc. Why?

Is the router that I read about? I can't remember with last provider on 500, EE, being like this.

Should I just get another router? Why is this one so bad? As I say speed is fine on various tests, positions, using speed apps, websites etc.

If it is the router, why is it so bad? I read a lot about it. It can't be the actual signal can it as I get good speed and signal seemingly.

I'm thinking of a Mesh, but then Intel reading says they don't work anyway and need all the extra units to be wired, impossible for me.

Any help/suggestions please

To cut a very long story short.
With my wife being in statuary maternity pay for the next few months and our needs changing, I wanted to cut costs when it came to renewing my contract. Finally spoke to a great guy on win back who gave me an incredible deal on sky stream. I mentioned that I wanted to keep UHD and was told
Sky stream is compatible and even without full fibre my speeds would support it.
Fast forward to me installing the puck and every few seconds the screen goes black.

I phone sky and speak with 3 departments all of whom have given me different stories and I’m wondering if anyone has enough experience to know what’s true.

The first team told me that UHD is only available if I have more than one sky stream in the house (despite maying the £3 upgrade)

Second team tell me that while their system does tell them that my internet would happily support stream, without full fibre (not in my area till the end of the year) that it would be a hit or a miss on whither uhd would work.

Last team their system tells me I should have no issues so all I can do is cancel my package and take out sky q again. But they have to cancel the deal I’m on before they can explore deals and if I decided it wasn’t for me, it’s unlikely he could give me as good as a deal as I’m on right now.

Currently I have it set to HD only and no issues.
Sky have escalated my case and I await a resolution.

Hi, we have the package that should include Hayu. Online it says that you should be able to do this by searching for shows in Sky and watching through sky. It specifically says not through the Hayu app, but whenever I select to watch a Hayu show it defaults to taking me to the app. How do I stop it doing this so I can watch the Hayu shows?

We currently have FTTC 76mbps and have around 15 devices. the Xbox, mini box drain massively. Will putting those on the 5 Hz band be better and keep other devices in the 2.4

Hi all,

Just wanted to see if anyone has a better experience switching out from the Sky Max router to a third party router?

As a whole, it’s not too bad however it has a few issues where basic radio streams and sometimes the sky pucks will buffer and then carry on as normal for another couple of hours. Also has a few hanging issues when loading basic apps/sites which I haven’t had with other providers. I don’t believe it’s a line issue as my PS5 runs smoothly connected through Ethernet so I’m unsure whether it’s just a hardware issue.

I’ve ordered an ASUS TUF BE3600 and I’m planning on sacking the Max Hub and connecting it directly to the ONT. Just wanted to see if anyone’s done anything similar and has had no issues since. Thanks!

Welcome to r/skytv's Monthly update thread!

What’s on your mind this month?

• How has your experience been with Sky recently?
• Tried HBO Max yet — what do you think of the new interface?
• Any issues with your TV, broadband, or apps?
• Problems with billing, packages, or upgrades?
• Any good deals or retention offers lately?
• How’s your overall value for money feeling right now?

Feel free to ask questions — whether you're:

• New to Sky
• Thinking of switching
• Upgrading (Sky Q / Stream)
• Virgin Media or EETV
• Or just trying to fix something annoying

Also,

• What packages are you currently on?
• Any tips or tricks for getting better deals?
• Any hidden features people might not know about?

This thread is open to everyone — new users, those who have left Sky, long-time customers, and those just exploring options.

🗓 These threads will run every 3–4 weeks (Friday–Sunday) to keep the community engaged and up to date.

Well, that didn’t work.

Thought I’d choose the impersonal Chatbot to discuss renewal during August. Probably the wrong forum, but I couldn’t be arsed to wait hours on the phone. Oh well.

I’m Sky Q, and occasional Sky Go user.

Best offer for Sky Signature, HD and standard Netflix - £45.49.

When I was sent over to the retentions team, best offer came out at £46.49. Brilliant retention strategy 🤪!

Shame. This is way too much for what is essentially bloody Freesat, a few bits and Netflix. No way I’m going to their ineffective Streaming service as it currently stands.

Ne’er mind. Only 20 yrs as a customer. Manhattan S4-R here we come. And Plex will also give us a bit more.

Should I expect a call from their retentions team between now and August? Will they bother ?

My full fibre is installed. The ONT shows power and LAN green, but PON is flashing green. My Sky Hub is pulsing green and shows offline. Activation date was 5 days ago. What do I do?

First time poster and I'm hoping someone can help me. I have a Apple TV box , NOW with Ultra boost and Sonos Arc Ultra, Era 100 surround and a sub

When watching Sky Sports F1 UHD during qualifying I only get PCM Stereo, however if I go to a Sky Sports Tennis I get 5.1 surround sound. I get Dolby sound via plex media.

I'm checking the above audio via the Sonos app. Tv is in passthrough for Audio and Apple TV is set up correctly I believe otherwise the Tennis channel & Plex wouldn't show 5.1.

If I go onto Now via my TV app I get HD and Dolby sound, same channel via Apple TV I get UHD but only Stereo PCM.

Anyone offer any guidance or settings to check?

Hi,

We got sky stream at the beginning of the week and have had very regular issues of the screen either having a freezing picture or going black without sounds for a few seconds before coming back on. It’s connected to the router by a Ethernet cable.

I’ve just changed the hdmi cable from the one that came with it to a new one and so far it seems better.

Is it likely that the hdmi cable will make that much of a difference and fix this? We’re in the cooling off period, I don’t want the problems we’ve had for the last few days for 2 years!

Cheers

Sky Sports
Sky Signature
HD
UHD

£52

Is this a good deal? It’s a new install as haven’t had Q in quite some time, tried stream and can’t handle the latency issue for sports.