Issue with Sky Max hub - WiFi keeps dropping out
Hello, first post here and it’s looking for help with a problem!
We ‘upgraded’ to full fibre earlier in the year, at first all was great but we started experiencing drop outs in WiFi, with it disconnecting from the Sky Q box and other devices that were even in the same room as the router. Sky customer services were not very helpful at first focussing more on it being an internet connection issue rather than the WiFi, even after explaining that I could see the WiFi connection indicator on my iPad dropping in and out several times during a call. Eventually they sent out a new hub, again all was great for about two months,but again it is dropping out frequently and unpredictably.
So far we have tried:
Powering the hub down then on again
Switching the WPA security to WPA 2
Forgetting the network then reading to devices
Frustratingly, due to the fault being unpredictable and intermittent, it is hard to tell whether these changes have made any real difference as any extended period without disconnection lulls you into a false sense of security.
I also wonder if this issue is why my Ring doorbell is now offline for extended periods as it was much more reliable with the old setup?
This situation is particularly inconvenient for me as I primarily work from home as a nurse educator, which involves lots of Teams meetings and delivering online teaching. I have been lucky so far but it is only a matter of time before the signal drops out mid lesson.
Looking online this seems to be a common issue, has anyone found a solution aside from a mesh network? We are close to telling sky to cancel due to the poor quality of the service and moving to another ISP.
Thanks in advance for any and all feedback.