AT&T Told Me to Keep My $10 Fiber Plan When I Moved… Then Said It Was Never Possible
I recently lived in an apartment complex that had a deal with AT&T for 1G fiber internet for only $10/month. Obviously an insanely good deal.
I recently bought a house and called AT&T to cancel the service. The rep told me I should pause it instead because my new house was also in the area and had fiber access, so they could just transfer the service there. I specifically told her that I thought the $10 price was probably tied to the apartment complex somehow because there’s no way normal 1 gig fiber is that cheap. She basically said, “Yeah it’s a great deal, keep it.”
So I paused the service since I had about a month overlap between moving out of the apartment and into the house.
Then a new resident moved into my old apartment and apparently when they tried to activate internet service, AT&T canceled mine completely. I called back and explained everything, and this rep basically said the first agent was wrong and there was never any way I could get 1 gig fiber at my house for $10/month. Which honestly makes sense, but it’s still frustrating getting completely different answers from the same company.
The manager I spoke with said he understood the situation and would try to work out some kind of discounted rate as a compromise because of the misinformation. He told me he’d call me back later that day.
That was two weeks ago and I’ve never heard back from anyone.
At this point I’m less annoyed about losing the $10 deal and more annoyed that I got bounced around with conflicting information and then ghosted after being promised a callback. Has anyone had a similar experience or know if it’s worth even calling them again?