r/ATTFiber

Att Fiber vs Google fiber?

I currently have the AT&T 300 mb fiber. I am using the pass through option from 4 years ago I set up on Google wifi mesh.

AT&T has now raised the price to 70/month for 30p mb where Google fiber has 1GB for the same price.

Even if it were 65, I'd consider keeping AT&T but at this point they are the same and I am considering switching to Google fiber.

There is a box outside att was messing with and it goes into the house inside where it has the square black router that Google wifi is connected to. Not sure on the terminology but that's how it is set up.

If I cancel AT&T ​​, what happens with the existing hardware for Google to set up?

Thanks ​

​

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u/SethJ44321 — 3 days ago

Network compression or encoding issue

I recently switched from Comcast to AT&T Fiber, and I've noticed that streaming video on my devices appears noticeably blurrier and less sharp than it did with Comcast.

I'm wondering whether there could be an issue with video compression, encoding, or traffic management within AT&T's network or equipment that might be affecting streaming quality.

Has anyone else experienced similar issues with AT&T Fiber, or is there a technical explanation for the difference in video quality between the two providers?

**Update: I'm not using ATT Wifi. I'm using the same Wifi equipment under Comcast. I configured the AT&T Fiber device to use IP Passthrough.

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u/Audacioustrash — 4 days ago

ONT temporary removal

I’m prepping to paint this area and need to pull this ONT off the wall temporarily, but cannot figure out how to remove it, despite looking everywhere for a guide or something. Anyone know how to get to the screws holding it on?

Yes I am aware the fiber line is fragile, and yes I am aware that the box literally says do not remove…I just want to paint, surely this does not need to involve an ATT tech just to remove a couple screws…

u/Ajax_C — 3 days ago

Backup with only voip

My mother in laws Fiber went down today. Most likely the neighbor behind cut the line again when trimming. She only has the 300 plan with VOIP. So she also doesn't have a phone right now. Her cellphone is not AT&T because it is just backup emergency and it is on an $8/mo Tello plan.

What are her options to keep her phone and possibly internet running in this case.

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u/lordfly911 — 4 days ago

Found the number to AT&T internet retentions online and it paid off

I called the number (877) 999-1083 and was on the phone with retentions after about 10 minutes. They were able to take my bill down from $95.82/mo to $50/mo for 24 months. That’s almost half of what I paid before, but sadly I’m losing my grandfathered HBO Max bundle as a result. Even resubscribing to Max solo won’t come close to what I’ve been paying between the two services. It’s nice that AT&T has an area in their app that shows changes recently implemented on your account, so I know my next bill will only be $41.33 since I’ve been overpaying, the $50 kicks in after. If you’re an AT&T fiber customer with any kind of competition in your area I’d say it’s worth a call. Just wanted to pass along my good fortune. Hope all of you are doing well and staying safe.

-B

u/bradent1980 — 12 days ago

Att fiber vs spectrum 1gb

In Cleveland oh, spectrum offered me coax something about it’s not fiber but is backed by fiber?
1gb advanced WiFi for 60 bucks price won’t change for 3 years

I haven’t called att yet. But j do know they offer fiber for my address.

So at my home maybe I’ll have 5-6 devices using WiFi. Not all at the same time. It’s just me.

Should I get att and do I need 1gb fiber or ok with like 500

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u/Notpeewee0 — 11 days ago

New AT&T Fiber installed (temporally) across driveway

I had AT&T Fiber installed this morning. The tech was great. He accommodated my request to run the drop from the attic to a central location in my home above some cabinets and out of plain view. My concern is the line that had to be run across my driveway. My burial appointment isn't for another 2 weeks, although the tech told me they have been getting to them in 5-7 days. He said it is a shielded wire, and I would be okay to drive over it until the burial crew came out to bury the line under my driveway. I drive a heavy Dodge Ram 2500. Is it really safe to run over the wire until it gets buried? I don't want to damage anything. I just called to cancel my old internet service because it's only a few day until the next billing cycle.

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u/Rob512350 — 12 days ago

Getting a routing issue resolved?

I rent a cloud server on Linode physically located in Dallas, less than 50 miles from me. My ping from my home with AT&T Fiber to this server is about 35 milliseconds. My ping to just about anything else on the Internet is about 6 milliseconds.

I have tried two different VPNs, Cloudflare One and Proton VPN, and when peering through their Texas servers my ping to my server is about 5ms.

Traceroute shows that my outbound traffic to my cloud server without the VPN is routed all the way across the country to Newark where Akamai routes it all the way back to Dallas. With the VPNs it takes a much more direct route through Akamai's Dallas network. I've opened a ticket with Linode and they claim the issue is on AT&T's end, which tracks with my VPN tests.

How likely is it that AT&T will even fix this issue for a residential customer? I can just call the main customer support line but I don't have confidence that will get me to anyone who knows wtf I'm talking about. Anyone have experience getting this kind of issue resolved?

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u/they_call_me_dewey — 12 days ago

New install

Yesterday I had ATT Fiber 1gb installed. I am using my Orbi RBR850 as a router with 2 meshes. I set up the ATT BGW-720 in Passthrough. I turned off the WiFi on the ATT router. My download speeds are good but not my upload on WiFi. They are fine on my desktop hardwired connection through the Orbi.

u/Stock-Sea6114 — 13 days ago

Pass through

My AT&T gateway is a Wi-Fi 7 version. I have a Wi-Fi 6 router with two mesh satellites. Can I just enable the six gigahertz on the ATT gateway? Do I leave it in pass through mode?

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u/Stock-Sea6114 — 12 days ago

Question?

I have the BGW 320 and want to get a shorter fiber cable.(Att tech left like a 10 foot cable wrapped up next to the box and I don’t need that long) what fiber cable do I need? Can anyone post a link on Amazon? I was thinking about getting a .5 foot or 1 foot since I’m leaving it right next to the fiber box and inlet.

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u/kmb224 — 13 days ago

Chat vs Calling for loyalty department?

Last summer I had the $55 1gig ($25 ongoing discount) installed and of course I just missed the activation cut off date on the price increase so now I’m at $60.

I know a lot of people have been contacting loyalty and have been getting reductions and I’m wondering what is better chat or calling in for loyalty?

Can they lower the bill without me losing the $25 ongoing discount? If not, I value the stability of the ongoing discount but if they can keep it and provide a further discount, even if it’s temporary, I would like that.

Only other competition is Xfinity coax (I think mid split though) $50 for 5 years 1 gig.

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u/I-hate-makeing-names — 11 days ago