r/ATTFiber

I'm in a new neighborhood. ATT came through and activate the Fiber lines. Door to door people from ATT came by letting everyone know they can activate internet. They had trouble getting my account setup to get equipment so they told me to call sales.

I called sales and they said Fiber is not available at my address. It says the same on the ATT website. I entered in every address on my street, both sides, all are able to get Fiber. I got in contact with technical support and they confirmed my home is not setup for Fiber.

I filed an FCC complaint and ATT got back to me the next day. They told me even if there was an infrastructure issue they can't do anything about it. There is no ticket to be created for someone to help.

So I'm stuck getting a 5G hotspot from a mobile provider or maybe starlink?

The homes in my neighborhood are 10-15ft apart. This makes no sense to me. One of the Fiber boxes is on the easement to my home lol.

Trying to order AT&T Fiber and stuck on what looks like an address/serviceability data problem. Hoping someone who knows the systems can point me to the right fix.

The situation:

• My lot was split into two properties in 2016: a front house and a back house (mine).
• About 2 years ago the front house signed up for AT&T Fiber, but it was set up under the original base address (no unit designation). That fiber is active and working today.
• Recently I went through the process to get AT&T's system updated so the address carries a Unit A (front) and Unit B (mine). Both units now show in the address autocomplete.
• The problem: online, neither Unit A nor Unit B offers fiber, only AT&T Internet 50 (copper). But Unit A has active, working AT&T Fiber right now. So the tool says "no fiber" at an address that already has fiber.

Supporting records, in case it matters:

• USPS validates my address (the variant with the unit letter in it).
• County assessor has the two properties correctly as A (front) and B (mine).
• FCC National Broadband Map has my house under a completely wrong address. I filed a location challenge to fix it, plus one on the front house to add its unit.

My guess is the bad address data (especially the FCC map error) is why fiber won't associate with my address, but I don't actually know how AT&T's serviceability/facility mapping works.

Questions:

1. Does this sound like a serviceability/facility-mapping issue that needs another engineering ticket? What's the actual internal fix, and who can trigger it?
2. Best path for the next step: a corporate store, or an FCC informal complaint? Or something else?
3. Should I hold off on the FCC informal complaint until the FCC broadband map is corrected, or does that not matter? (I don't love that idea since they only update the map twice a year)

Would love any advice from anyone knowledgeable.

When I signed up for the 5gig service, it came with a free pair of Ray Ban Meta's as well as a $200 reward card. I signed up on 7/13/26. Got the rewards notification to claim the Ray Bans a couple of weeks ago, and they are set to be delivered today. Never heard anything about the reward card and was never asked to redeem it. I called the Rewards Center Customer Service phone number found on the rewards website (800-288-9983 - you can also chat with them from that website). Got a really nice agent who looked in to my account and noted that the $200 reward card was never added to my account. She got it added and said I should receive the card in a few weeks. For reference, I signed up for the 5 gig service directly through the AT&T website.

So for those of you who signed up for this same promo, if you have received the email to redeem the Ray Bans but not the gift card, give the rewards customer service a call and they will get you taken care of.

https://preview.redd.it/gzw9lty7q8kh1.png?width=530&format=png&auto=webp&s=ab331d4f82f55e6849e08c35120b489e28ad30c6

When I'm on my home network (or VPN in), I can't access avherald.com, a benign somewhat popular aviation-related incident aggregation site for news and armchair captains to insult each other in the comments (trust me...just avoid the comments). My work laptop connects to it because it is always connected to VPN and phones will work on data. I reached out to avherald's admin to see if there was an IP ban or something and he said he doesn't use IP bans, so it's pretty clearly the AT&T fiber connection. Not the end of the world of course...more of an annoyance because I don't get the best phone reception at home, so switching over to data isn't really an option.

https://preview.redd.it/ik9eqcx925kh1.png?width=1552&format=png&auto=webp&s=10c2ca743e728dbe2df98a1674c78ad99ab95a4f

Just had the guy here to bury the fiber running all over the yard. Says he has to bury it where is lays and it will be 7" down. Lazy and a Liar. Edger is going to take that out. ATT coming to hand trim the yard? Or maybe they could be professional and actually run under the sidewalk. I pull CAT6 and fiber for a living. Why can't ATT?

https://preview.redd.it/ws88zj1wv5kh1.jpg?width=3024&format=pjpg&auto=webp&s=6b588c30bb78183430ec043392a8f21dedbd8927

Any way other than passthrough mode and dropping in my own router to block certain devices from getting out to the internet?

Earlier today my internet went out. I called ATT customer support and after looking for a while they couldn't find my fiber account. They first said there was an issue on my end. Then after placing me on hold for bout five minutes, they came back and said it was something on their end. They stated that the infrastructure was not mature enough to handle the amount of people accessing it. They then suggested that I switch to Xfinity (wtf?) and transferred me there. I then signed up for Xfinity which I had before and didn't care for. This didn't sit well with me and I started going through old paperwork and email addresses until I found the account. Turns out it was delinquent. I made a payment and got my fiber back up and running. I called the customer support number back and they were adamant that I switch to Xfinity and said they had the better deal. They don't I'm paying $20 less for high speed. They didn't want me stay with ATT which is weird considering that's the number I got off of their website. Why would they be referring customers away? Now I have to figure out how to cancel the Xfinity order.

Hh

What are my options here?

The install sheet lists the installer, the installer's manager, and I was in touch with the lead installer last week while they were troubleshooting. There's no phone number for anyone else or a way to contact support when these three installers/managers aren't responding to calls or texts.

Technical situation.

The GW is a BGW 620-700. New cable run from street to house. New patch from outdoor box to inside basement where the GW is located. Service works occasionally, but drops enough that it's become effectively unusable. The online troubleshooter is a total waste of time. Prior to the upgrade I was on the 1Gb fiber and it was stable as a rock. I'm at my wits end and have no support channel left to reach out to besides this.

To preface:

I'm using the 8311 stick which is connected though my OPNsense firewall running on bare metal supermicro x11 server

my network stack is 1G/2.5G/5G/10G

Since switching (about 10 days ago) to the 5Gig plan for a lower cost, I've been running speed tests to any local servers in my area, all reporting about 1.5 ~ 2.5 up and 900 ~ 1.5 down

obviously this is a problem.

only thing I can think of is that my fiber is dirty... and I really don't feel like buying a kit to clean every single LC and SC connector I have.

the computer I'm running the tests on is hardwired on and is using 10G

any ideas?

This morning a tech came to my house saying that the whole neighborhood didn’t have internet (except for me) so he was going to go check the cables in the back of my house. When I was about to leave the tech told me a squirrel had been bitten the cables 😭😭😭

My AT&T Internet has been down for 38 hours. No update on outage since 6 AM yesterday Oconee County, South Carolina. This is the only outage in South Carolina that I can see on the map. Why is it taking so long? Thank goodness for Verizon wireless or I’d be cut off from the world..

Is there an interactive map that shows streets where AT&T fiber broadband service is an available?
I understand it’s available to homes about 500 ft from our home and I wonder what would it take for the 8 homes on our street to have access.

I have a telephone pole on the side of my yard and a conduit that runs from there to my house. It used to be for the telephone line (20 years ago). Can they run the fiber from the street to the pole and down to the conduit instead of snaking the fiber through the yard like my Spectrum coax cable does? I'm always afraid some worker is (or I am) going to put a spade through the cable. I depend on the connection for work.

I have existing cox ont plugged into my eero gateway. Any particular things to ask the technician when he installs my att ont tomorrow besides the list below:

• Bypass any standalone ONT: Tell them this is an XGS-PON direct fiber drop and the fiber line should plug straight into the BGW320's 5Gbps (blue) port or the integrated SFP+ module, bypassing any external ONT box.

• Keep the Gateway in the Exterior Box: Instruct them to leave the BGW320 inside your exterior communications center enclosure (assuming it fits and has power), and use the existing single, high-grade Ethernet line from the BGW320's 5Gbps port straight through the wall into your indoor network drop/switch.

•Disable Wi-Fi on the Gateway: Instruct the technician to log into the BGW320 admin interface and completely turn off all internal wireless radios (2.4 GHz, 5 GHz, and guest networks) before they leave.

• Do Not Provision Extra Extenders: Tell them explicitly not to install any AT&T Wi-Fi extenders or smart Wi-Fi pods, as you are running your own Eero mesh system indoors.