r/ATTFiber

Att finally is getting me an upgrade to the 320. I've seen variety of posts for diff settings for latency issues, etc. I got kids under 8 who dont game outside basic ipad games on weekends. Streaming is just wife and I together and if anything weekends with kids on separate tv. Do have 4 nest cams and wfh.

What ideal settings are a must for any user? I currently have wifi disabled, and use my own deco mesh network and the 210 wifi disabled. Only hardwired for my desktop and a printer along with dns switched.

What pro tips yall got for me?

i’m trying to get ethernet to my pc for better connection, can I plug it into the router/modem we have? From what I’ve been reading they are the same thing? We have BGW210 and I just didnt know if it was dangerous because your not suppose to plug it into the modem but they are the same thing? Help?

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Wired connection with Cat6a directly from router to 5Gb network connection on PC. I had tested through a 2.5G switch and got slightly less at 2,330 Mbps. Not enough to matter just passing that along.

I recently lived in an apartment complex that had a deal with AT&T for 1G fiber internet for only $10/month. Obviously an insanely good deal.

I recently bought a house and called AT&T to cancel the service. The rep told me I should pause it instead because my new house was also in the area and had fiber access, so they could just transfer the service there. I specifically told her that I thought the $10 price was probably tied to the apartment complex somehow because there’s no way normal 1 gig fiber is that cheap. She basically said, “Yeah it’s a great deal, keep it.”

So I paused the service since I had about a month overlap between moving out of the apartment and into the house.

Then a new resident moved into my old apartment and apparently when they tried to activate internet service, AT&T canceled mine completely. I called back and explained everything, and this rep basically said the first agent was wrong and there was never any way I could get 1 gig fiber at my house for $10/month. Which honestly makes sense, but it’s still frustrating getting completely different answers from the same company.

The manager I spoke with said he understood the situation and would try to work out some kind of discounted rate as a compromise because of the misinformation. He told me he’d call me back later that day.

That was two weeks ago and I’ve never heard back from anyone.

At this point I’m less annoyed about losing the $10 deal and more annoyed that I got bounced around with conflicting information and then ghosted after being promised a callback. Has anyone had a similar experience or know if it’s worth even calling them again?

I scheduled installation for next month and I would prefer to use my own router. The only potential downside I could find is not being able to use internet backup. Anything else?

Is it simple to switch back to the AT&T router during an outage to use internet backup?

Has anyone else dealt with, especially recently, intermittent WiFi connections with Fiber? I have the Internet 1000 connection for my apartment, and yesterday evening into today I have been having my signal randomly dropping every few minutes. It sucks because it's been doing it in the mist of my work day and my work calls keep dropping, as well as my streaming services dropping too.

Has anyone dealt with this before and what was the solution? Seems like I have issues every couple of months, I never had these issues with my last service outside of a hurricane.

I’m not familiar with this kind of stuff at all so bear with me if I don’t know what I’m on about, but essentially I have a setup with a ATT Modem/Router and a night gear router. I wanted my Xbox speeds to be faster so I disconnected my router, turned on IP Passthrough and put Xbox in passthrough mode (I now realize you were supposed to run it through the router). I had devices connected to modem’s WiFi and Ethernet ports and the Xbox was obviously in Passthrough mode, did I expose anything to something potentially malicious?

Sorry if this is a stupid question but I am uneducated on this, I turned off passthrough after about an hour because I was paranoid.

We’ve been experiencing buffering issues on multiple TVs in our home for the past four weeks. Before that, everything worked perfectly and nothing changed in our setup before the problems started.

We have AT&T Fiber. Over the last month, AT&T has replaced the gateway and sent technicians out twice. During the most recent visit, the tech replaced the lines and connections coming into the house and confirmed the internet speed at the gateway was exactly where it should be.

When I run speed tests through the Smart Home app or on our computers/phones, the speeds look great. However, when I run speed tests on our TVs, the download speeds are extremely poor (example: 0.43 Mbps).

All three TVs are hardwired through a network switch. To rule out the switch/cabling, I unplugged the Ethernet cable from the TV closest to the router and tested directly, but the speeds were still terrible.

The strange part is that our phones and computers work fine, while all three TVs (different brands, models, and ages) are struggling.

Any ideas on what could cause only the TVs to have such poor speeds while everything else on the network seems normal?

I recently got att fiber at the beginning of the month, and it’s constantly having large ping spikes (gets up to 300 sometimes when playing games), and my girlfriend is having issues when streaming/uploading photos.

Is it a problem with the gateway, would I see these issues resolved if we were to get a separate router?

My fiber isn’t stable and even the online speed test (yes AT&T) says I am not getting appropriate speed to the gateway. However all support could do is reboot then reset my AT&T gateway. Which is not the problem. But because I am in this expanded area they can’t help me.

Anyone ever heard of this non-sense?

Only thing I can think to do now is choose another fiber provider. We have 2, AT&T and T-Mobile. Not sure if T-Mobile is any better. My unstable connection is getting old.

I signed up for the Spectrum Internet Premier 500/20 and Spectrum Mobile just before I moved about 2 months ago. This Spectrum internet line is $30/month for two years and includes a Spectrum Mobile line that is free for one year.

Earlier this month I decided to also sign up for an AT&T Fiber 1000/1000 line for $35/month (after autopay with bank account ACH debit). The discount on this line is "ongoing" (which maybe means that the discount is good for the life of the account as long as I don't change the plan).

I'm debating on whether or not I should drop the AT&T Fiber line to save the $ (I really should be saving to help pay down credit card debt, but man, that 1000 mbps upload is soooo nice!) since I also have the Spectrum line. I use the Spectrum line as a wired-only connection to my work VPN that is also on Spectrum at my office and use the AT&T Fiber for the house WiFi.

I'd hate to drop the AT&T Fiber line and never be able to get it back for $40ish a month.

My work laptop and personal VOIP fax line are the only things I am using the Spectrum line for at the moment. The AT&T gateway is in the downstairs bedroom with no way to run a wired connection other than to run a really long (100 ft.) ethernet cable to the upstairs or settle for only a 50/50 mbps link using my Powerline over Ethernet adapters. I'm also considering getting a 100 ft. fiber cable so I can move the AT&T gateway upstairs. I live in a rental, so I can't drill holes to run cables through.

What would you do in this scenario? Thanks!

I had a lawn company do aeration (less than 2" deep) on my lawn, which ended up cutting the fiber line and AT&T had to run a new one from the street. They charged me $150 for it and I tried calling to dispute it, but multiple customer service reps told me they can't do anything about it. One even said that it's their standard procedure to only bury fiber just below the surface because "that's all they're required to do by law". I ended up canceling service and switching to Spectrum because I don't want to deal with a company this cheap and incompetent anymore, and I know the same thing is going to happen next year when I do aeration again if they only bury 1" below the surface.

But I want to know what AT&T's actual policy is on this. Gemini AI tells me that this exact situation is supposed to be repaired by them for free, but I don't know where it's getting that information from since I haven't been able to find a source for this anywhere on AT&T's website. Does anyone here have any insight on this?

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Moving into a new house. We have a AT&T pole with a ton of crap on it in our backyard. So I called AT&T to see what my internet options were. They told me about this plan. First off, I'm still confused if it's Fiber or DSL or what. I think it's 100Mbps both up and down. Does anyone have experience with this plan working from home with a decent amount of traffic coming in and out of the home? And can anyone explain to me what exactly is the physical connection to the internet?

I just signed up for AT&T Fiber 1 gig (Internet 1000) for $35/month with autopay from bank account (ACH debit):

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When I click on "See plan discounts", then click on "offer details", I get this verbiage:

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I don't see anything in there saying that the discount is for only 12 or 24 months. In my customer portal, Under "Monthly charges" on my bill, it says "$45 off ongoing" underneath the "Internet 1000 (Fiber 1 GIG) Stand-alone".

I asked two AT&T Fiber reps via chat how long my discount was for- they both said that it was a 24 month discount?

I've read some posts here saying that "ongoing" means "for the life of the account as long as you don't change your plan". Are the reps wrong?

Thanks!

Any good deals on business fiber? I'm looking for internet-only service and the lowest price I've found is $60 for 300Mbps with auto-pay. Our usage is low, so I'm trying to keep costs down. DFW area