Chat vs Calling for loyalty department?
Last summer I had the $55 1gig ($25 ongoing discount) installed and of course I just missed the activation cut off date on the price increase so now I’m at $60.
I know a lot of people have been contacting loyalty and have been getting reductions and I’m wondering what is better chat or calling in for loyalty?
Can they lower the bill without me losing the $25 ongoing discount? If not, I value the stability of the ongoing discount but if they can keep it and provide a further discount, even if it’s temporary, I would like that.
Only other competition is Xfinity coax (I think mid split though) $50 for 5 years 1 gig.