r/ATT

What they do to their employees and customers is disgusting. If you went to be fully ethical, don’t ever work there. Even if what they do sometimes is not technically fraud, it IS still wrong!
Letting employees tell customers that their phone has to leave the store with insurance or any variety of such is a LIE. Employees are either encouraged to lie or allowed to lie, but when an employee says this, it’s not true! They are banking on a certain % to not remove it.
They also add lines that are not needed. I’m not exactly sure how they find the loopholes in this one. Maybe it is outright fraud.
This company is dirty. They should be sued into oblivion.

I paid for a prepaid eSIM plan today and successfully transferred over my old phone number from a different service. However, even after the transfer is successful, I have no signal or service, cannot text or call. I thought maybe a few resets and airplane mode might help- did not, even reset my network settings. It’s been hour 6 now of having no signal/service. Tried calling AT&T got pushed to 2 different departments and then finally to a bot that hung up on me. At this point I have no clue what to do or who to reach out to, guess I’ll have to go to a physical store tomorrow…

Beginning to regret this transfer

Have an s21 with charging port issues. Went into ATT and first guy said I have Protect Advantage 1 and should open a claim but another worker there said it wouldn't be covered and a customer there told me to claim it lost and upgrade because a repair isn't worth it. I didn't even realize there was insurance on phone. $16/month, deductible up to $275. I'm in a financially bad spot and trying to not get into more debt. I've also had some sketch things happen at my local att store with basically bait and switch deals. What would you do? What better options are there?

Sometimes .. pretty often actually my husband won't get or recieve texts. He won't even know it until I ask why he ignored me & then I see his phone and he either never got mine or he did answer me but I never actually got them. This is not on my end (have T-Mobile) as its not just him with me, it was just verified with one of his friends. I surely took the blame because tmobile just has not been that great for and to me. But definitely an att thing. He restarts his phone and his friends phone starting ding ding dinging right in front of us.

What could the reason for this be? Not like he loses service, internet works, calls work, etc.

Why they do dis? used to be $10 for 1TB cap.

Now it's $15 for 1.5 TB cap and still 10/1 . Slow as can be compared to even my phone now.

Hi, all.

To make this story short. Our neighborhood just got fiber lines installed, and we've switched over from cable on 5/29 with it being installed and in-service on 6/2 (early afternoon). Same night, on 5/29, we've had NDS folks swing by and we've ended up signing up for AT&T wireless as well. Service was activated on 6/2 (around 7pm).

I've since paid the Fiber bill once already, and the next one is showing the 20% applied to Fiber only. I was under the impression that if the internet was activated/in-service first, the 20% would go towards the wireless bill. I just checked the wireless bill, and we've gotten all of the credits that were disclosed to us when we signed up, except for aforementioned 20% one.

I've called both NDS VIP line and the usual 611 (going to level 2 support), and they're giving me a run-around. I'll keep following up with them and escalating but wanted to see if anyone had dealt with this before. I would've waited an extra day for wireless, but there was another activation issue we were dealing with at the same time that caused the lines being activated the same day.

Appreciate it.

If I use Wi-Fi calling, will the calls show as international? I have some business partners who don't need to know I am away.

I purchased a hotspot in full with a line on May 22nd. Had issues self activating so I call 611 and they mentioned there was a restriction on the line from what I recall it was called and CSR would put me on hold to investigate but then moments later the call would drop. I called back roughly 2 more times and the same situation happened so I decided to go into a corporate store.

Employee and the manager say the same thing about the restriction but told me they’ll cancel the line and create a new line. Great, right?

Days later I see my bill is ready and not only was the old line still active but I also have an installment plan on the new line. Mind you the agreement for the installment does not have my signature.

I file a complaint with the BBB and the next day I get a call from the office of the president. Great guy, he was able to resolve the cancellation of the original line on the account. However, he said only the store manager can assist with the removal of the installment plan since I “signed” the agreement.

I make a trip back to the corporate AT&T store and the employee says you’ll have to come back when the manager is here. He’ll be here on this date between 9-6. Cool, I leave and then come back the day I was told 1-1.5 hours before 6. Another employee says sorry you just missed him but I just texted him and he’ll be back on this day between 9-6.

Guess what? This goes on for another 2-3 occurrences with the employee on the 3rd occurrence on a Friday saying the manager wants to take down my name and number and he’ll reach back out in 2 business days.

Well the next Thursday rolls around, almost a whole week later, and no call. I pay them another visit. “Sorry, you just missed the manager but he’ll be back on the fourth between 9-6.”

I come back yesterday on the fourth at 9:30 and they’re not even open. I give them the benefit of the doubt and go run errands for a 4th celebration then came back at 10. They’re open, cool. First employee says he won’t be in until 11 but let me call him. Claims he’s not answering and then goes to help another customer. Another employee walks out onto the floor from the back room and asks if I need help. Yes I do so I tell him my frustration and the situation. He tells me “the manager won’t be in today since it’s a holiday and you can come back next week because I’m not dealing with you after you came after me with your bullsh*t”

This whole situation is ridiculous… at least 5 visits and numerous calls within a near 45 day window.

What can I do to get this installment plan corrected? Am I stuck paying double for a device I already paid in full for?

We are new to att fiber but have been att wireless customers for over 25 years (multiple acquisitions). Our fiber was installed incorrectly and now doesn’t connect to a terminal and won’t work. It has been days with the runaround from multiple folks on the phone. Today they offered me a $3 credit! I need service and can’t get anyone to commit to a next appointment to add the terminal in our yard as the original contractors should have done. It seems we are SOL and desperately need to reach someone to help us. We’ve been kind to everyone and pleaded for help from anyone who will listen. What else can we do?

I am super irritated. My fiber internet went out this morning and nobody can show up until Monday. It has been solid since last November. I seem to be the only one in the neighborhood that has no internet. I restarted and reset the gateway. I made sure all the visible wires are inserted securely. I don't see any light in the fiber line. It is the 4th of July and nobody was doing any work in the immediate area. I checked the utility box outside and nothing looks out of the ordinary. Is there something not so obvious I should look for or am I SOL until Monday afternoon?

Should I add Next Up Anytime to my plan closer to when I want to upgrade to the iPhone 18 Pro or should I add it now? I just don’t want to be wasting money

What was meant to be straightforward turned into anger and annoyance with the incompetence of AT&T. So I work for Sharp Healthcare in San Diego, and I'm eligible for the Signature Discount. I've uploaded my paystub countless times but I just kept getting repeat messages to upload again.

I called the customer service but they told me I had the discount a few days ago and told me not to worry about the repetitive auto messages. Just now, I got a text saying my discount got dropped because AT&T didn't receive my documents. Needless to say I'm pretty fucking pissed; one of the reasons I joined AT&T was because of this discount program.

Does anyone have any similar experiences?

Recently swapped to AT&T Elite 2.0.

Super mobiles network slice is cool and was attractive.

The idea of the watch and tablet being included helped to justify the change.

I travel a lot local in the USA. I am also involved in work where priority of QCI is important. Airports, processing facilities, large gatherings, conventions and others.

Elite 2.0 comes with AT&T turbo.

But I wonder if Business Premium 2.0 with Turbo or Premium 3.0 and add turbo will get me a lower QCI priority?

My major motivation to change from Tmobile is their cost versus support. Testing AT&T for now.

Any update to the above would be great!

**EDIT**

I am a heavy user. Average is about 200-300GB’s a month. My current 30days to date is hovering around 403GB.

Thank you

So I am coming off of my parent’s plan and moving to my wife’s plan. I’ve been paying them for my phone for over 20 years. I want to keep the number as it is close to 22 years old now. My phone is 3 years old and I’m also wanting to upgrade it.

In my research the only option on ATT was to transfer billing responsibility. That however doesn’t count as a new line or activation for any bonuses that my wife’s account would qualify for. So the only way to keep the number would be to port somewhere else and then port back in to ATT.

I’ve processed the port to GV and it just completed a few hours ago. I’ve made and received calls, sent and received texts, and tested with a 2FA text to ensure that came through properly. All tests have passed.

My question is basically how long do I need to wait before we can set up the order with ATT to port the number back to ATT and then pickup the new phone to be able to use it?

Any guidance or sharing of experience is greatly appreciated.

Hey everyone, if we get the AT&T Elite 2.0 plan, which comes with a free tablet data line. Is it true that we still have to pay a one-time “activation” fee to AT&T for the tablet data line, although it’s free?

I already have an iPad Pro that’s capable with cellular, when I called AT&T to add it to my Elite 2.0 plan, they told me that I would have to pay the activation fee then it will be free monthly.

I went into an AT&T store today to open a new account. Everything went smoothly, I entered my personal and passed the credit check. As soon as the rep was going to install the eSIM, she said that the system had crashed and we needed to start the process over again and run another credit check. When she ran the credit check a second time, it was flagged and prompted to call the fraud department. She called and handed the phone over to me to confirm personal information. The phone rep said that the application was denied and couldn’t give anymore info. The store rep didn’t know why that happened and she said she couldn’t do anything and to call customer service. I’ve called multiple times to try to get an answer but they don’t seem to know why it keeps flagging and declining the application. I’ve also tried to place an order online and it keeps getting cancelled. I got a welcome email with a summary of services as well as a paperless billing confirmation with the last four of the account number but I don’t know the phone number or full account number. Is it possible the account was opened before the system crashed and is stuck in a pending status that’s preventing me from opening a new one?

I have been paying off my device on time for almost 2 years now. I owe about 1/3 of the msrp as the balance.

How long would my iPhone work if I switched to T-Mobile while keeping my device.