r/ATT

I’m attempting to recover/port a phone number originally assigned under a legacy Southwestern Bell exchange (AT&T ILEC). The number is currently sitting dormant in AT&T’s underlying rate center block. Frontline support cannot release or reactivate the number because AT&T has completely retired/discontinued legacy copper landline service in the region. Looking for advice from telecom engineers, LNP specialists, or AT&T provisioning staff on how to bypass this brick wall.

I have a grandfathered unlimited plan and haven't changed it for years. This week, I lost HBO access, and the customer service line was that "everyone" has lost their HBO plan. No warning. Just yoinked away.

Has anyone else experienced this? Because I feel like I was being lied to. Certainly there would have been some sort of uproar online about that happening.

EDIT: So that was a fuckin lie.

EDIT 2: Very appreciative of all the responses. To add, I did not upgrade my phone or any other line on the wireless plan. My wireless plan is the part that retains HBO Max, as it is one of the features listed when you click to “view all” features in the account page. The only change made was terminating the home internet service after a move.

hello! recently starting about wednesday (9/30) i’ve noticed problems with my phone/ service. has anyone else had any issues lately? i’ve noticed my cell service will go from 4 bars to 3 to 2 to 1 all in the same spot of my house which has never happened before. when i am out and not connected to wifi i sometimes get texts 3-6 minutes late, along with notifications from life360, snapchat, etc.

for context, i am on iphone 16 p*o (it wouldn’t let me post with the word not redacted). i have not updated to ios 27 as i do not have enough storage. i was going to upgrade to the iphone 18 p*o but ive seen a lot of problems with the new phones in general. any help??

I learned a valuable lesson today.

When you order your phone online and get promo credits. Never pick it up from the store.

I went to go pick up my phone and they had to "re-activate" my newly ported number and they asked me some questions about which plan I chose.

Turns out they activated my line using in-store promotions, which are worse than the online ones. Now I'm on the hook for the in-store price and promos. The online promos I signed up for are gone.

FU ATT!

So I work for a competitor telco, and a policy they have is that employees are not allowed to purchase new iphones at launch. We have to wait until some unspecified date before they'll allow us to purchase a newly launched iphone and activate it on our personal accounts. I always found that policy silly because we don't get discounts on devices, we pay the same price as customers. Does AT&T have the same or a similar policy for their employees?

Alright so Next Up Anytime was added to my line when I got the 17pm last year without my knowledge. Since I’ve been paying for it, I figured I may as well use it to jump to the 18pm with the $1200 credit and then cancel next up since I don’t want to upgrade every year. From what I understand, I technically can’t do this without losing the promotional credits. My question is has anyone else experienced this and gotten around it? I’ve been paying an additional $10 a month for a program I never intended on joining and now it seems my only options are to upgrade and get trapped with next up, or cancel it and take the L on $120 dollars.

I am currently on the Unlimited Extra EL plan. Does this plan work?

I’ve seen people post that they’ve got it and some still say preordered (like mines). I understand that whole SOS issue has them pulling off but genuinely how long will this take???

This question is of course for those on AT&T.

Has anyone had AT&T suspend their phone because a third party reported it lost/stolen?

Today my cellular service suddenly stopped working. No email warning, no notification, nothing from AT&T until I checked my lines and found a "suspended" identifier on it. I found out after contacting customer service that my line was suspended because they say a third party reported my device lost/stolen.

The phone is literally in my hand. I bought it directly from AT&T on release of the model, the original order is under my account, I'm still an AT&T customer, and I'm still paying AT&T for this exact phone on an active installment plan. My account is fully current, all bills are paid, and there are no outstanding or past-due balances. Neither I nor anyone authorized on my account reported it lost/stolen.

I've seen similar stories involving paid-off phones that were later moved to another carrier, but that's not even the situation here. This phone has remained with AT&T the entire time.

I'm also pretty sure the IMEI is now blacklisted based on the fact that AT&T couldn't simply unsuspend it without opening a ticket (not confirmed 100% by them, plan to follow-up tomorrow to ask after advice below).

Even after verifying my identity, account, ownership, and possession of the phone, AT&T can't immediately reverse it. They opened a ticket and said it could take several days.

I've concurrently filed an FCC complaint and plan to submit a formal Notice of Dispute if this isn't resolved promptly. I rely heavily on my phone day to day because of a disability, so going several days without cellular service isn't a minor inconvenience. If they can't restore it quickly, I'll have to figure out another device in the meantime.

Has anyone had this version of it happen? Who was the “third party,” and how did an actively financed AT&T phone get reported lost/stolen by someone outside the account?

So I had some problems paying my prepaid bill online and ended up having to go in a store to pay my phone bill. The representative suggested I change to postpaid since it’ll make everything easier and I’d have better service.

I decided to make the change and he said that the phone bill for the next month (this month) would be a little higher since I didn’t have to pay anything last month.

My normal phone bill was $60 and he said it would STAY THE SAME $60 AND I WOULD HAVE SOME FEES ADDED…that’s not at all what happened.

This guy changed me from $60 prepaid to $100 post paid when there is a $60 post paid, so why didn’t he change me to $60 post paid?

This is super frustrating and I’m not paying $113 worth of service I never fucking agreed to paying.

I currently have an iPhone 17 PM and am looking to upgrade to the iPhone Duo but I still owe almost $1,000 on and have come to the conclusion that I’d be better off buying the Duo outright and just continuing to pay off the 17 PM since I still get bill credits. Will I lose the bill credits if I transfer the line to the Duo while keeping the 17 PM?

So I have this iPhone 18 pm and I’m having the stupid sos issue. I’m outside of the 14 day buyers remorse period (I tried exchanging it during that time but I was on hold for several hours and whenever I did connect to someone they conveniently encountered an “error” every time) anyways my next option to get rid of this is to use the next up anytime that I have. From what I understand I can upgrade as soon as I make my first monthly payment, however I’ll lose all the promotional credits. Or so that’s what I thought, I called my local att store and explained what I planned to come in and do and they told me that I have to wait until the phone was 33% paid off even though it clearly states on their website that that’s not true. I was wondering if the worker is just being lazy or if there’s truth to what he says and if anyone else had done a similar strategy?

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Two weeks ago. I tried reaching out to AT&T regarding a carrier block for my phone. I wven spent 1000 dollars to pay it off. They gave me the run around and made me submit my pay orders. So, I complied and did what they asked. I was then told that my request wasn't submitted a week later. A day or two before deployment. So, a week or two into the deployment, I have been patching with Wifi anf super busy. When I do get the unlock notification, my phone was carrier unlocked and not network ulocked. So the esim I bought is essentially useless. Now I need a network unlock code, but apparently AT&T cant just email it to me. They have to go through another process. I had to go through my wife to get the unlock code for the network. Things worked for about 4 hours. Then I got a text saying they had to cancel my carrier unlock because they didnt get my military documents. Of which I have sent in 3 times now.

When I get home, I am switching to another carrier.

AT&T your garbage service has pushed me away and I know I am not alone.

Do you think this is a good business model or should AT&T look into redoing their customer service?

I am on a ATT Pre-paid family plan whixh is about $100/ month for a family of four and I want to upgrade my device (Iphone 13) to newer Iphone model. I wanted to see if there are good/genuine offers?

T-Mobile doesn’t do this! Why do retailer partner customers pay more for the phones? For example the 17P without trade is $4.43 for standard new customers and $9.99 for retailer partners! Why?

Also does the $300 AMEX Reward Card offer apply even if you don’t do the purchase as a retailer partner customer?

Might be going to visit the uk in a few months and I’m wondering is there a way for me to use my phone that won’t break the bank? Does Att offer any sort of international plan? Currently on premium 2.0.

My 10 year old daughter has an Apple Watch SE 3 with AT&T for cellular - no cellphone paired to it though. When I call her, many times the call does not go through and I will get a response of "The wireless customer you are calling is not available." I've been to the Apple store multiple times. They've run plenty of tests and insist it's not a watch issue. I've also been to the AT&T store and they've done plenty too. I'll leave with it working but sure enough, it'll go back being very inconsistent when accepting calls. This happens despite being fulled charged, good signal, not in lower power or school mode. Sometimes it'll work with Facetime Audio, but sometimes that doesn't even work. Fortunately, it seems like she can always make calls with no issue. Does anyone else have this issue? It's so frustrating.