Terrible Customer Service
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Two weeks ago. I tried reaching out to AT&T regarding a carrier block for my phone. I wven spent 1000 dollars to pay it off. They gave me the run around and made me submit my pay orders. So, I complied and did what they asked. I was then told that my request wasn't submitted a week later. A day or two before deployment. So, a week or two into the deployment, I have been patching with Wifi anf super busy. When I do get the unlock notification, my phone was carrier unlocked and not network ulocked. So the esim I bought is essentially useless. Now I need a network unlock code, but apparently AT&T cant just email it to me. They have to go through another process. I had to go through my wife to get the unlock code for the network. Things worked for about 4 hours. Then I got a text saying they had to cancel my carrier unlock because they didnt get my military documents. Of which I have sent in 3 times now.
When I get home, I am switching to another carrier.
AT&T your garbage service has pushed me away and I know I am not alone.
Do you think this is a good business model or should AT&T look into redoing their customer service?