r/tmobile

Literally the worst customer service ever! I am going to be that person and say (1) enough of the robotic scripts and (2) if you're an American company, can I please speak to someone in America? I needed real assistance after this off and more off service which (1) I can never pay because the system is mad janky, (2) forget getting a call in a rural area which due to my business, I can often be in and (3) no hotspot use like its 2005. I called customer service, waited on hold, the call was picked up by (?) and when I explained the issue and let them know I was not pleased and would be switching my service, he hung up. Left a survey of zeroes but I realize that is of no purpose. I will instead check out Verizon or Xfinity mobile. Sprint selling out to TMobile (known for its hood ways) was one of the worst business moves of the 21st century. Signed, Negative Nancy.

Hi guys I am eligible for an upgrade but my current phone has a cracked screen and T-Mobile wants to give me a $40 credit for it. I see in the current promotion that i can trade in another device instead and get a larger credit. For example, a $300 credit for a Pixel 6. I see I can buy a used Pixel 6 off eBay for around $100. Is it feasible to just buy a phone off of eBay/Swappa and use that to trade in to get the $300 credit? In that instance it would net me $200. Has anyone done this before? Is there any catch/danger in doing so?

They let every contractor go, which was bad enough. But today in my group is a massive cut to full time employees. Most of the people under my Director including him. Wonder if anyone else affected or just my smaller group.

I’m currently on my first international trip since forced migration. My entire account is spared from it and I still have Kickback after a full billing cycle.

I just got a text alert from T-Mobile that I’ve used 1.6GB already this month on one of my lines. I know for a fact that as recently as this past March, international data usage doesn’t count against Kickback limit as it’s in a different bucket. This standard message seems to imply that my international data is now eating into the 2GB allowance for kickback discount.

I’ll report back when my statement closes in a week to see if it actually is now counted toward kickback limit.

As a precaution to getting down voted: Yes I know I’m lucky that I still have my legacy plan and Kickback. I’m just posting to report this change.

Edit: I don’t know if data usage in Canada & Mexico is in the same bucket as domestic. I know that Canada & Mexico get its own 5GB allowance and the rest of the world gets a separate 5GB per month. However, I’ve travelled in Mexico before and didn’t get this kickback message. So, something definitely has changed. Looking in T-Life, it seems that T-Mobile is counting all data usage on a single line, combined with domestic, hot spot and international roaming. At least that’s what the graphic reflects.

I previously had a T-Mobile One Plus Military plan. When we signed up for this plan and opted for the "Plus" add-on, the $10 per line "plus" option included:

* Free GoGo Wi-Fi on airplanes

* 10 GB hotspot data

* HD video streaming

* Additional/faster high speed International data

Now of course I'm on T-Mobile Experience Signature Military, and apparently T-Mobile decided that I needed to keep paying for a $10 add-on that's not even an equivalent, so they charged me for:

* 80 GB hotspot data for $10 per line per month

...never mind the fact that the new Experience Signature plan already includes **60GB of hot spot**, HD streaming, 5GB high speed international data and GoGo inflight 3 Wifi isn't even a thing these days.

After seeing how much my bill went up (apparently Experience Signature costs roughly the same as One Plus *before* their 80GB hotspot add on cost), I spoke with customer care (they actually pointed out the $10 per line charge), ended up having them remove the 80 GB hot spot add-on, and after a bunch of back and forth they also gave a bill credit to basically cancel out being charged for the 80 GB per line on this month's bill.

Went to a store trying to switch and asked for a code. They said they don't do it anymore. And then they said I can't switch since they didn't have any of the phones I wanted in stock. Trying to get off AT&T since they're kinda scummy.

Does anyone have insight?

I’m honestly at a loss and hoping someone here has dealt with something similar... But also sorry if you have been through it.

Assurant is charging me nearly $800 for a phone that I returned. I followed the return instructions I was given, and I personally handed the package to my USPS carrier. I have the tracking information and documentation to show that I did, in fact, send it back.

Despite that, Assurant is saying they never received the phone, and I’m being held responsible for an almost $800 charge.

I’ve been trying to get this resolved, but I feel like I’m getting bounced between T-Mobile, Assurant and USPS. T-Mobile points me to Assurant, Assurant says they don't have the device, and now I’m having to prove that I did what I was instructed to do.

I’m currently escalating this with USPS Consumer Affairs to see if they can provide additional information about the package and tracking history.

Has anyone been through this with T-Mobile and Assurant? If you successfully got a charge like this reversed, what finally worked? Did you escalate with T-Mobile, Assurant, USPS, the FCC, BBB, or somewhere else?

I’m really frustrated because I did my part. I returned the phone, and I have proof that I mailed it. I just don’t want to be stuck paying nearly $800 for something that I already returned.

Any advice or experiences would be greatly appreciated.

In-case anybody was still wondering, it turns out that getting the $10 tax-included tablet unlimited plan from T-Mobile for Business is still possible! If anybody else wants to give it a try, here's exactly what I did to make it happen:

• First, you need to signup for $15/month tax-excluded tablet plan (we'll be switching it later, because the $10 plan isn't available for new lines), which you can find by going here, selecting Tablet as the device type, and on the next screen you'll see the following plan: Business Unlimited for Tablets with 10GB of high-speed hotspot data. Tax Exclusive.
• Go to the credit check page, fill out the information, and proceed to checkout.
  • If you have an actual business and have the documents found here readily available, definitely go the EIN route.
  • Otherwise, you'll definitely want to use your SSN to avoid complications (EIN sole proprietorship does not work well, and will probably mess up the entire process when they prompt you to upload documentation).
  • Note: If you're signing up with your SSN, you won't be able to create a regular T-Mobile consumer account using it, so be warned!
• If the checkout was successful, great! Unfortunately though in some cases, the verification will fail and you'll be greeted with a popup like this asking you to visit the store in order to confirm your identity. In that case, you have no other option but to visit the store...
  • No, calling the T-Mobile for Business customer service line won't help... I've spoken to probably a dozen different reps and was transferred to many different departments, and every single one of them told me that they're unable to handle line additions if you don't already have the business account open, which you need to do in-store.
  • When you visit the store, ask them to help you open a new business account and setup a new line. Thing is: if you show them the tablet plan, they will tell you that they don't have it. It turns out only Business Executives can setup the plan, so you'll need to ask them to setup your line as a random phone plan, then have them switch the plan to a tablet one and they should be able to see it (the SOC code is ZTP10HTE if they're having trouble finding it).
• After you have the $15 tax-exclusive tablet plan setup, you need to call the Business Care line at 877-347-2127. Explain that you have an existing tablet line and wanted to switch it to another plan with the SOC code ZBT10HSTI.
  • The plan now requires approval from a supervisor (hence why T-Force isn't able to help with this specific plan anymore), so if the rep tells you that you need to be approved for the plan, or that you aren't eligible for it, ask if they can request an approval from their supervisor.
• If all goes well (and the "request" is approved), that's it! If you want, you can also ask the rep over the phone to apply the HD pass with the SOC code HDVPASS0, but T-Force is also able to handle additions of this pass without a supervisor, so whatever works best for you.

Hopefully this helps someone!

Hello

My wife and I cancelled our TMobile account several months ago and every month we get a "bill" in the mail for -17.50. How on earth do we get this sent back??

She's gone in to a TMobile corporate store with account # and picture ID and they "couldn't do anything". We go online and since the account is closed out we can't log into anything. We try to call and they won't do anything without some mythical PIN that we set up 5+ years ago and never used once since.

Does anyone have any idea how we can get that credit resolved??? No matter what we've tried we have had zero success.

Had to return a phone in store and it took 2 hours to get checked in, haven't set a foot in the store for over 6 years. Why so bad? The reps are just doing phone transfers that take hours.

My mom switched to at&t cuz we got fiber so there was a deal, but her old phone can't be traded in because it still shows up as blacklisted on the inner network list thing.

It was legitimately stolen so I reported it stolen but then my mom confronted them at their house because of find my iPhone and then the lady probs threw it out her car window because then a good Samaritan brought it to the police station

I got it reinstated on the app so she was using the phone fine and we called to get it un-blacklisted so she was able to switch phones but now her old phone can't be traded in because it still says it's blacklist

We have tried multiple times to call and get it to be un-blacklisted but the mobile person kept saying it was because of an unpaid phone bill but that is not the case and they just kept repeating the same thing for an hour.

She has gone to at&t corporate, T-Mobile, T-Mobile corporate maybe I'm not sure in person, but not one person has been able to help us or knows anything about blacklist.

Does anyone know how to get this resolved? Its on T-Mobile side since that's where it was reported stolen but all support has been useless and parroting stuff that isn't true and not even acknowledging the blacklisting on the phone call.

A couple months ago, we had a Zagg rep come into our T-Mobile meeting. He was supposedly demonstrating a screen protector — but instead of explaining anything professionally, he looked at a female employee and told her to “grab his balls.” Not joking. Not misheard. He said it loud enough for the entire team to freeze in disbelief. Everyone was shocked and honestly disgusted. Multiple people reported it to leadership immediately. Leadership even said it was “no laughing matter,” so we assumed something real would happen.Fast forward to this week: The same rep still has his job. He’s still visiting locations. He’s still interacting with staff like nothing happened. So now we’re stuck watching leadership pretend this wasn’t blatant sexual harassment that happened publicly, with witnesses, and was reported the same day.Because of that, I’ve made one thing very clear: I will not let my staff sell Zagg at all. If leadership won’t protect employees, then I’m not pushing a brand whose rep behaved like that and faced zero consequences.This whole situation shows exactly how little leadership understands about authority, accountability, or basic workplace safety. It’s embarrassing and honestly dangerous. What can we do? This is the new T-Mobile and zagg I guess.