r/tmobile

I can upgrade my iPhone 15 Pro Max for free to a iPhone 17 but should I do it or wait for iPhone 18?

So systems are going to be shut down soon and EVERYTHING will be tlife. Some stores have already been closed, some employees are being told their store is closing within a week. Thus not giving them anytime to prepare for unemployment. What is Tmobile waiting for? Just let everyone know by q3, q4 there will be X amount of job cuts on the retail side.

Some will agree, some will disagree. It’s inevitable at this point.

Switched from Tmobile to visible, paid off my phone and my watch was already paid off. Was told by representative I still owed $134 to have my account completely paid off,I wasn't sure that was correct but paid it anyway figuring I would just look at my final billing statement to clear everything up. Just got statement in the mail which shows a -$134 balance (Tmobile owes us money) yet clear as day on the bill it shows both watches as being locked to Tmobile.... no wonder I haven't been able to get my watch to activate on visible. How is it they owe me money but are holding my watch hostage?

Im an ME for a COR store . My commission checks are around $1300 to $2k
I make ok money but would like to make more

My good friends from college have worked for T-Mobile COR and TPR. One of them is high up in TPR another one started as a rep in COR and left for a couple years to work TPR and got hired back as a business rep for T-Mobile

I was speaking to my friend today who is a high up TPR, and he wants me to apply for his RSM position

Is it a bad idea to jump from COR to TPR

so anyone who has a broken phone, phone that is old and doesn’t support t-life, etc i guess just has to leave and find a new carrier? like i genuinely don’t understand this. it was inevitable, but still doesn’t make it any worse. not to mention starting october 1st, ALL new accounts have to be done in t-life. i guess they plan on just taking our REMOS as well? im so confused, all of these decisions are being backed by statistics that they’re receiving but still. what happens when someone comes in to upgrade because their phone is destroyed and they’re the only one on the account?

Joined T-Mobile in 2021 on Magenta, 4 lines for $140 flat tax included. Since then they raised our bill to $155, and the 4th free line left the family plan. No active trade in credits now. Thought about leaving for US Mobile for the 3 lines, but reached out to T-Life support retention.

They’re offering me $20 off a month for a year — at which point, not sure if I can call back and have them keep extending it? Or to switch to Go5G Plus for “$148 a month permanently.” The rep claimed to be giving me a 20% discount. Does this sound like a good deal? We do have 2 lines who could use upgrades from their 13 Minis, so would be great if we can get higher trade in credits. Magenta only has a $300 trade in credit now.

Did anyone see the email from Jon? Out of touch, insane, and gleeful in telling employees that they are shutting off systems access and get over it. More job cuts coming.

As we navigate this, does anyone have suggestions to survive?

I’ve been eyeing going to an experience location is it worth it is selling different than neighborhood?

For them pushing TLife has a us cellular store/ t mobile is bullshit. We already had the wash but 90% of the customer base that comes in this store don't even know what a email is. This won't end well

Anyone remember how long the iPhone 16 pro max was available when the 17 came out?

Also, am I mistaken or did T-Mobile switch to requiring your trade in be active on a line? Or am I making this up?

Thanks.

The WiFi signal is horrible no matter how I move it around. Just wondering if there’s a way to hook it up via cable to fix it instead of relying on signal

Just putting this out there for other people so they don't get a surprise bill like I did! I canceled my T-mobile account on April 1, not realizing that I would be charged through the end of the "cycle" April 20. And that rate (for me) was $2 a day, which means $43 for a service I canceled. I expected to pay through April 1, didn't realize I should have waited a couple more weeks.

Yes, I realize I should have double-checked the terms of my service. That one is on me. But when you find out your husband is losing his job and you're scrambling to cancel all extra costs, you forget that month-to-month "cancel any time" doesn't mean service ends when you ask for it. That's an extra $40 out of our budget for the month that we can't spare. It's very disheartening to go pay a credit card bill and realize the money is gone, you're not getting it back, and now the budget needs to be re-balanced to find that money somewhere.

I recently made the switch from Verizon after 22 years, drawn in by T-Mobile's pricing and coverage maps showing strong 5G at both my home and workplace in the suburbs. I was excited about the move, but I've hit a serious wall and I'm hoping someone here has navigated something similar.

When signing up, the automated system allowed me to apply two promotions to my situation — a new line credit ($800 toward a phone) and a trade-in promotion for a device I fully owned (another $800). Because it seemed almost too good to be true, I actually called T-Mobile before signing up to confirm I could stack both. The rep confirmed it. I called a second time before sending my trade-in device in, and that rep confirmed it as well.

After sending the phone in, the trade-in credit came back at $90 instead of the promotional amount. When I called to sort it out, I was passed between four different people, and ultimately neither the discounts nor any meaningful resolution were offered — even after a supervisor on that same call acknowledged the earlier reps had given me incorrect information.

I'm not trying to get something for nothing — I just want what I was told twice that I'd receive. I'm now a month and a half in with new phones, new lines, and new service subscriptions set up.

Add to my frustration here.. I don't even get good service at work, so the quality of my service decreased and I didn't even get the price I was promised.

My questions for the community:

• Has anyone successfully gotten T-Mobile to honor a promotion that was verbally confirmed by reps but not applied correctly?
• Is there a specific escalation path — executive customer relations, the BBB, etc. — that actually gets results in situations like this?
• Are there any documentation or account notes tricks you wish you'd known earlier when dealing with promotions?

Any advice is genuinely appreciated.

So my son lost his newer pixel xl phone and I pay for the insurance so I'll probably spend the $200 or 300 bucks to get a new phone. Or a "new to me" phone. With that said he technically wasn't responsible for the loss and the company that he is with is going to buy him a replacement. How hard would it be to take the insurance phone with his number and transfer it over to the phone he is going to receive and continue to make payments on the insurance phone because we're still making monthly payments on the phone.