T-Mobile Sending Bills After Cancelling
Sorry for the long read: I’ve been living on my own the past three years and I’ve had XFinity Internet. I originally paid $50/month but after the promotion was over and I became a “loyal member” they jacked up my bill to $113 a month. So I decided to switch to something more affordable.
Since I’m relatively new to managing my own internet account, I didn’t realize you could schedule a cancellation date and figured I should get a new provider first. My friends and family recommended T-Mobile and said they were great, so I got a plan for $62/month. But when I went to cancel XFinity, they offered me better speeds for $50/month for five years which I didn’t expect, so naturally I stuck with them.
After having T-Mobile for a little less than a week I went back to the store and returned the Gateway they sent me. The reps seemed very rude and talked like I was trying to pull some trick and use them to get better prices from XFinity. I admitted and explained I just don’t know what I’m doing, but they still waved me off and gave me attitude. They handed me a receipt and said everything was taken care of (while trying to sell me on a phone plan, like I’m going to after they judged my character and treated me poorly). I never paid nor was refunded for anything bc it was within two weeks of purchase. The fine print however said with some plans you may have to pay late fees. It didn’t specify which plans and I couldn’t find anything on my account to confirm that so I figured everything was genuinely taken care of.
A few weeks later, one month’s payment for $62 is taken out of my bank account. I didn’t see that coming but I figured it was just because I had an account for at least a little bit during the month and they wanted full payment. It was annoying but I shrugged it off. I wanted to make sure they wouldn’t charge any more so I tried to check my account for future bills but they wouldn’t load.
Now I received an email that says my cancelled account is going to get charged $39 this month. I can’t read any details as to why because again… the bills just won’t load when I click them. Is this a standard cancellation fee? How much am I gonna have to keep paying? This is so dumb and I’ve even read fine print on the documents they’ve given me and I’ve caught no wind of this. I’m thinking about calling to get the details but I don’t wanna be stuck talking to someone who’s gonna argue with me to reactivate my account now, I’m just trying to save money.