r/wyzecam

I wanted to do a follow up post regarding the many problems I’ve had with Wyze over the last couple years.

My post was about how terrible of a company Wyze is regarding their AI on detecting a Person and other idiosyncrasies with their cameras/software.

The main problem is we get constantly woken up in the middle of the night as Wyze “detects” a person when it’s either a bug or maybe a spider web. And it’s always in the middle of the night between 1:00 and 4:00 a.m.!

I was in constant communications with Wyze via emails. The very first thing they do is confirm that you have an account; which I do and have Cam Plus. I will admit that they ALWAYS responded with help and finally after one month, and about 30 emails of “try this and try that”, they decided to grant me a full credit for my Pan V3 camera (which was only a year old).

They asked for a few details to submit the credit, which I promptly answered. Then a completely different person answered and said they can‘t issue a credit since I DON’T HAVE AN ACCOUNT WITH THEM !!!
After I told that person they were insane and commented that ‘do you really think we would be conversing for over a month, on my problem, if I didn’t have an account?…WHICH WAS ALREADY VERIFIED?’ They then verified AGAIN that I do have an account. Dumb.

But I was a bit disappointed in the solution. I decided to upgrade the camera to the Pan V4 and ordered it from them at full price.
The very next day it went on sale for $10 less and I contacted them about this. They refused to refund me the $10 or to re-do the order. They said it was already being prepared for shipping.

To me, this is and unacceptable way to do business. They ABSOLUTELY can refund the $10 if they cared about customer relations.
They ship via DSL and even that is terrible. Their warehouse is 4 hours away and Wyze did ship promptly yet DSL took 5 days to ship an item only 4 hours away! Ridiculous.

So although Wyze did try and help as best as they could, not re-doing the order for the sale price, taking a MONTH (this time) of “solutions” to fix the “Person” problem and using DSL to ship, I’ll have to repeat my sentiments...Terrible company.

Hey everyone,

I wanted to introduce myself here. My name is Alan, and I’ve recently been hired by Wyze to help moderate the Reddit account and, soon, the X account as well (https://x.com/WyzeHelp).

Over the past two weeks, I’ve spent a lot of time diving into this subreddit to get a better lay of the land. There are a few things I want to acknowledge, and I also want to share some of my goals as a moderator here.

1. First, I’ve seen a lot of posts where community members have stepped up to help others with technical support. I truly appreciate that. To be candid, I’m still getting caught up on all of our products, so I may not always have as much technical support to offer right away. Because of that, I’m especially grateful for the people in this community who take the time to help others, and I wanted to express that gratitude.
2. Second, I understand the frustration around the lack of follow-up on previous moderator comments. Yes, that is frustrating, and it’s something I want to improve. On that note, I also want to be transparent about how things work on the company side. There will be times when I ask for your ticket number or a log number so I can escalate an issue to the correct internal team. However, these things can take time. When they do, there often isn’t much I can do beyond continuing to follow up and ask for updates. I get frustrated too, so I can only imagine how much more frustrating it is for you. I will do my absolute best to make sure things are being followed up on. I do ask for your patience, and if something seems to have stalled, please feel free to give me a friendly reminder.
3. Lastly, I want to talk about my goals. My number one goal here is to help you find a solution. In that process, I want to build a clear, transparent, and honest relationship with this subreddit. There will absolutely be frustrating moments. There may also be times when I give the wrong information, since I’m still getting up to speed. But I hope you know that I’m genuinely trying my best to support you in the best way I can.

There is work to be done here, and I’m excited to start this journey with you. I just want to let you know that there is a real human behind this account, and I’ll continue to advocate for you as best as I can.

Thank you again for being part of this community and for actively helping others out. I will continue to learn, and I appreciate the patience you have shown me so far.

I'm excited to build this subreddit out together!

showing up on live feed randomly for all my cams. anyone else??

I’ll be watching my camera (cat cam) live and it will just freeze and I have to leave the feed and restart it for it to be live again. Idk if this is common but any advice would help :) thank you

Thinking about replacing my pan cam with the duo pan cam because the rotation is too slow and misses or blurs capturing events. Is the duo pan cam worth investing in?

Version: 4.58.16.6797

What’s New:

Added ability to change Wi-Fi without device reset
Note: Please update the Wyze app to version 3.14 or later to use this feature.

Hello friends,

We are conducting a very short survey about cloud storage retention duration and would love to get your feedback.

Wyze Cloud Retention Survey

I'm so sick of wyze. I invested a lot of cameras for my home on the belief that I would only subscribe to wyze for the main one and use sd playback for the rest but everytime, well 90% of the time, I try to replay data, it just stalls. It's so slow. I have fiber att. I don't game. I have literally two tvs. I have a good Internet speed. No other devices lag or stall out. Just my wyze camera playback and getting online fast if I hear my dogs barking. When I hear my dog going nuts at night I try getting online to see what's going on in the yard and it just is so slow..end up getting out of bed.

It‘s been running strong for 6 months and last night at 3am it just died. I tried resetting, plugging into a different outlet, etc to no avail.

Has this happened to anyone else?

Today when I opened the Wyze app on iOS, any favorite camera or favorite group displayed the message “This device has been turned off.” If I press the power button, the live feed connects and displays normally.

Is there any way to disable this behavior? This is the first time I’ve experienced this issue.

I am looking for a wyze cam floodlight v2 mounting accessory kit. I want the hardwired, not the plug-in type. I've called wyze, they won't sell me one. I've checked Amazon, they only have the plug in style. I've checked ebay, they only have the plug in style. This is my last resort. Sorry I didn't add flair. I wasn't sure which to use

I've purchased 3 wyze cam pan V3s, and none are perfect, but two of them are essentially useless. I have 1 that will reliably stay connected (despite having relatively weak signal) but I have 2 that constantly drop connection.

I have one with -60 dbm signal that will work until I open the app, and if I try to pan around with the cam manually, or view it too long, it disconnects, it just doesnt make sense when the other one has weaker signal and stays connected through anything.

Is it the cam pan v3? should I just rip these out and put in a bunch of OGs? Or is it all of them and I should just switch to reolink?

I have a Wyze Duo Cam Video Doorbell I have to charge occasionally. The front door still has the old hard wired doorbell. Is it possible to take the wire from the old doorbell and use it to power the Wyze doorbell?

any news on when the install instructions will be updated so we can use the camera again?

WTF. how is this even possible. using sandisk high endurance and they dont even last a year