I had a wyze v2 cam installed on my front porch for the last 6 years. I decided to upgrade to a Pan Cam v4. I got it set up inside and then installed it on place of the old v2.

The connection is terrible. Every time I try to view the live feed it tells me the device is offline. It still records events, but it doesn't seem to record continuously to the SD card the way the old one did.

I've checked all the settings, I've checked my network strength with a separate device (though considering the v2 was still working in the exact spot just this morning, I really doubt it's network issues).

I'm wondering if anyone else has seen similar issues?

I'm guessing it's one of two possible causes:

1. the new device requires more bandwidth for all the AI stuff, so what worked for the v2 doesn't work for the pan v4. (The v4 world fine inside the house).

2. something to do with the power cable. I opted to use the same power cable I previously had installed outdoors, but had to add a USB micro to c adapter to the end of the plug. The device powers on ok, but maybe there's some kind of power issue? When it worked inside it was plugged into a 2.4A USBC dock cable. The camera does turn on, and like I said it's clearly panning and recording events, just the live cam feature and continuous recording isn't working.

Or maybe it's just a defective unit?

Advice appreciated.

EDIT UPDATE: I reinstalled the old V2 cam in its original position, and set up the new v4 pan about 12 feet closer to the front door, and using the plug and cable the new camera came with. It's working fine now. I'll probably just leave both up, and get the added coverage.

Thanks for the help!

Seems like person detection worked better without the subscription lol, I have everything off including detection zone, and reset my subscription, I’m actually standing in front of my cam and jumping up and down no person detected only sound lol are you kidding me. For months using a memory card before reactivating membership all persons were detected. Any tips before I cancel my $2.99 a month subscription?

Got this in a promo email from wyze today. It claims this is a 20% off deal, but 4 dollars off on a $60 regular price is not 20%. Either the discount is 6.6% or the sale price should be $47.98 or the regular price should be $69.98, but something isn't adding up.

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Fix-It Friday – October Update #1

Thank you to everyone who submitted issues and voted in our October Fix-It Friday post. We’ve reviewed the submissions across our communities, and here’s where things currently stand.

Choppy Cloud Event Playback

Status: Investigating

One of the issues that received the most attention this month involves choppy, skipping, or freezing playback when viewing cloud Event recordings in the Wyze app, particularly on Cam v3 and Cam v4.

We’re adding this issue to the list for the team to look into.

One detail that has come up in the reports is that some users are seeing choppy playback when viewing the recording in the Wyze app, while the same recording appears to play normally after being downloaded to the phone. That information may help us narrow down where the problem is occurring.

If you’re experiencing this issue, please submit a log from the Wyze app and post the log number here. When responding, please also let us know which camera model you’re using and whether the downloaded recording is choppy as well or only the playback inside the Wyze app.

General microSD Card Issues

Status: Investigating

We’re continuing to investigate the different microSD card issues users have been reporting.

Because the behavior isn’t the same for everyone, we’re still gathering information and working to better understand the different problems being reported.

The team is also working on new firmware as part of the ongoing work around these issues. We’ll continue to provide updates as we learn more.

Thermostat Showing Offline

Status: Fixed

The issue causing some Wyze Thermostats to appear offline in the app was addressed in the Wyze app 3.23 hotfix released on October 5.

If you were experiencing this issue, please make sure you’re running the latest version of the Wyze app.

If your Thermostat is still showing offline after updating, please contact Wyze Support so they can continue troubleshooting with you.

We’ll continue looking into the choppy playback and microSD card issues and will share another update as we have more information.

Thanks again to everyone who submitted issues, voted, and provided additional details!

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I have 5 cameras, two that face outdoors, and 3 facing inside my apartment. How do I set up these stupid things so the internal facing cameras DO NOT send notifications when I'm home? I don't care if they record, but I am tired of getting hundreds of notifications simply because I happen to move my foot, or walk around the apartment.

I tried geofencing, and turned off notifications when I'm home to no effect.

We currently have 4 Wyze cams that get the job done. My husband goes away a lot for work and I’m home with a newborn so we’re looking for some added security measures.

I’d love to use some door sensors that alarm when “on” and a door opens, and we’d also love a doorbell camera. Wondering if we should stick with Wyze or if they don’t perform well enough and we try a different brand?

We did look into a full home security system but we’re not able to commit to a long contract at this time. I haven’t yet researched other brands as I wanted to start with asking this community if they have these products and if they like them.

Thank you!