Hi everyone, I’m Alan — new Wyze moderator here
Hey everyone,
I wanted to introduce myself here. My name is Alan, and I’ve recently been hired by Wyze to help moderate the Reddit account and, soon, the X account as well (https://x.com/WyzeHelp).
Over the past two weeks, I’ve spent a lot of time diving into this subreddit to get a better lay of the land. There are a few things I want to acknowledge, and I also want to share some of my goals as a moderator here.
- First, I’ve seen a lot of posts where community members have stepped up to help others with technical support. I truly appreciate that. To be candid, I’m still getting caught up on all of our products, so I may not always have as much technical support to offer right away. Because of that, I’m especially grateful for the people in this community who take the time to help others, and I wanted to express that gratitude.
- Second, I understand the frustration around the lack of follow-up on previous moderator comments. Yes, that is frustrating, and it’s something I want to improve. On that note, I also want to be transparent about how things work on the company side. There will be times when I ask for your ticket number or a log number so I can escalate an issue to the correct internal team. However, these things can take time. When they do, there often isn’t much I can do beyond continuing to follow up and ask for updates. I get frustrated too, so I can only imagine how much more frustrating it is for you. I will do my absolute best to make sure things are being followed up on. I do ask for your patience, and if something seems to have stalled, please feel free to give me a friendly reminder.
- Lastly, I want to talk about my goals. My number one goal here is to help you find a solution. In that process, I want to build a clear, transparent, and honest relationship with this subreddit. There will absolutely be frustrating moments. There may also be times when I give the wrong information, since I’m still getting up to speed. But I hope you know that I’m genuinely trying my best to support you in the best way I can.
There is work to be done here, and I’m excited to start this journey with you. I just want to let you know that there is a real human behind this account, and I’ll continue to advocate for you as best as I can.
Thank you again for being part of this community and for actively helping others out. I will continue to learn, and I appreciate the patience you have shown me so far.
I'm excited to build this subreddit out together!
