Fix-It Friday – October Update #1

Thank you to everyone who submitted issues and voted in our October Fix-It Friday post. We’ve reviewed the submissions across our communities, and here’s where things currently stand.

Choppy Cloud Event Playback

Status: Investigating

One of the issues that received the most attention this month involves choppy, skipping, or freezing playback when viewing cloud Event recordings in the Wyze app, particularly on Cam v3 and Cam v4.

We’re adding this issue to the list for the team to look into.

One detail that has come up in the reports is that some users are seeing choppy playback when viewing the recording in the Wyze app, while the same recording appears to play normally after being downloaded to the phone. That information may help us narrow down where the problem is occurring.

If you’re experiencing this issue, please submit a log from the Wyze app and post the log number here. When responding, please also let us know which camera model you’re using and whether the downloaded recording is choppy as well or only the playback inside the Wyze app.

General microSD Card Issues

Status: Investigating

We’re continuing to investigate the different microSD card issues users have been reporting.

Because the behavior isn’t the same for everyone, we’re still gathering information and working to better understand the different problems being reported.

The team is also working on new firmware as part of the ongoing work around these issues. We’ll continue to provide updates as we learn more.

Thermostat Showing Offline

Status: Fixed

The issue causing some Wyze Thermostats to appear offline in the app was addressed in the Wyze app 3.23 hotfix released on October 5.

If you were experiencing this issue, please make sure you’re running the latest version of the Wyze app.

If your Thermostat is still showing offline after updating, please contact Wyze Support so they can continue troubleshooting with you.

We’ll continue looking into the choppy playback and microSD card issues and will share another update as we have more information.

Thanks again to everyone who submitted issues, voted, and provided additional details!

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Today we are releasing the Android hotfix and firmware, here are the release notes.

3.22 Android Hotfix:

Version:  3.22.1.979

What’s new:

• Fixed an issue that prevented Android 17 users from using Wyze Thermostat. 
• Fixed an issue in the Friendly Faces registration flow that prevented Android users from seeing the correct registration button.

 

Wyze Cam v3 Pro:

Version: 4.58.17.21

What’s New:

• Bug fixes for Continuous Video Recording.

This firmware will be gradually released

Wyze Cam v3:

Version: 4.36.17.21

What’s New:

• Bug fixes for Continuous Video Recording.

This firmware will be gradually released

Wyze Cam Pan v2:

Version: 4.49.17.21

What’s New:

• Bug fixes for Continuous Video Recording

This firmware will be gradually released

Wyze Bulb Cam:

Version: 21.1.7.1256

What’s new:

• Improved insect detection filtering.
• Fixed an image flickering issue.
• Improved connection stability.
• Improved Wi-Fi setup experience.
• Improved microSD card stability.

 

This firmware will be gradually released

The Android hotfix is ready, here are the Release Notes (iOS version is coming soon)

Wyze app 3.21

Version:

Android: 3.21.1.962

Whats New:

• Fixed unresponsive device groups & devices on the Favorites page.
• Fixed the price display issue on the service home page.
• Fixed display and rendering issues with the Wyze Stories pop-up.

Fix-It Friday is Coming Back!

Some of you have been around long enough to remember our first go at Fix-It Friday. It worked well for a while, but as the Community Team became smaller, the original process was no longer scalable.

I know many of you have wanted to see Fix-It Friday return, and I’ve always felt it was a great way to surface issues that may not already be on our radar. So, starting in September, we’re bringing it back with a few changes to make the process more manageable and effective.

How Fix-It Friday Will Work

On the first Friday of each month, we’ll post in each of our communities asking you to share the bugs you’re experiencing.

A few things to keep in mind:

• Please submit only one issue per post or comment. You’re welcome to submit multiple issues, but each should be posted separately.

• If someone has already reported the issue you’re experiencing, please vote for their submission instead of posting it again. Depending on the community, this may mean liking or upvoting it.

• Please submit bugs only. Feature requests should continue to be submitted through the Wishlist.

Keeping each issue separate and voting for existing submissions will help us identify the issues affecting the most people and speed up the sorting process.

How We'll Choose Issues

This is one of the biggest changes from the original Fix-It Friday.

Previously, we selected the top issue from each individual community. This time, we’ll combine the votes across all participating communities to identify the issues receiving the most support overall.

The most-voted issue will not necessarily be the one we select. If a highly voted issue is something the team is already actively investigating or working on, we may skip it and select another issue that isn't currently on our radar. However, I’ll still let you know that we're working on the highly voted issue and provide a status update when possible.

The goal is to use your votes to help us uncover and prioritize issues that we may not already be aware of.

September Fix-It Friday Schedule

September 4 – We’ll post the first request for bugs, and voting will begin.

September 8 – We’ll review the submissions, select the bugs we’re going to focus on, and begin the internal process.

September 11 – First update. We’ll let you know which bugs were selected and share any early progress.

September 18 – Second update with the latest progress.

September 25 – Third update with any additional progress.

If a selected issue isn’t resolved by the end of the month, we’ll carry it over rather than starting from scratch. Then, on October 2, we’ll begin the Fix-It Friday process again and collect a new round of community submissions.

Please bear with me over the first few months as we refine and improve the process based on what works and what doesn’t. I’m excited to bring Fix-It Friday back and give the community another way to help us identify and address the issues that matter most to you.

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Join Us for a Wyze Indoor Cam Pan AMA!

On Thursday, August 27, 2026, at 2:00 PM PT, the team behind Wyze Indoor Cam Pan will be here to answer your questions about our newest device!

Post your questions below and upvote the ones you’d most like to see answered.

Please keep your questions focused on Wyze Indoor Cam Pan, as the team may not be able to answer questions about other products or topics during this AMA.

We’re also working on bringing more teams into the community for broader AMAs in the coming months, so there will be opportunities to ask those more general questions in the future.

Mod Edit: We will start posting answers at 2:00 PM PT, we had to take some questions to other teams to try and get some answers. The answers will be posted using the u/wyzecam account for this one.

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We look forward to your questions!

Introducing Wyze Indoor Cam Pan!

Get 2K indoor security with pan and tilt, AI-powered tracking, and our quietest Wyze Cam yet.

Designed with privacy in mind, you can cover the lens and mute the mic for total privacy when you want it.

Smart security when you need it. Privacy when you don’t.

https://www.wyze.com/products/wyze-indoor-cam-pan

and in Canada

https://www.wyze.com/en-ca/products/wyze-indoor-cam-pan-ca

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We have an app release with a few behind the scenes bug fixes!

Wyze app 3.18:

Versions:

• Android: 3.18.0.918
• iOS: 3.18.0.15

What’s new:

• Bug fixes

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We have a new firmware release today!

Wyze Cam Pan v4 Firmware：

Version: 4.70.3.4024

What's New

• Fixed an issue where the camera could occasionally fail to return to its default position.
• Improved compatibility with certain legacy Wi-Fi routers for more reliable connectivity.

Note: This firmware will be gradually released. If you do not see it yet, you will soon.

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We have a firmware update for Wyze Cam Floodlight v2, here are the notes:

Wyze Cam Floodlight v2 Firmware:

Version: 4.53.11.7154

What’s New:

• Performance and reliability improvements.
• Security improvements.

Note: This is a gradual release over the next few weeks. If you do not have the firmware yet, you will see it soon. Thank you for your patience!

Hey Reddit Friends,
 
We're looking for your help with a few issues affecting Wyze Window Cam. There are several issues we've been unable to reproduce internally, so we're hoping to gather more information from those experiencing them to help us identify the root cause.
 
If you're experiencing any of the following with Wyze Window Cam, we'd appreciate your help:

No Events / No Detection
If you're not seeing event thumbnails in the Events list, even after obvious activity that should have triggered an event (for example, a person walking by), please submit a device log and send me the log number. You can either reply to this post or send me a Direct Message here on Reddit.

Device Disconnects and Won't Reconnect
If your camera goes offline (for example, after a power or internet outage) and does not reconnect automatically when service is restored, requiring you to set it up again, please submit a device log and send me the log number.

If possible, please also include:
• Your router model
• Whether your Wi-Fi uses a combined or separate 2.4 GHz and 5 GHz network
• Your Wi-Fi security type (WPA2, WPA3, etc.)

You can reply to this post or send the information in a Direct Message here on Reddit.

Firmware Update Issues
If you're unable to install the latest firmware update, please send me the camera's MAC address in a Direct Message here on Reddit, I'll work with the team to see if we can push the firmware directly to your device.

Thank you to everyone willing to help. Every log and detail you provide helps us investigate these issues and improve the Wyze Window Cam experience for everyone.

We have a few firmware updates for you today. These add support on the firmware side of things for continuous video recording to the cloud. This will also need an app update for the feature to be available, and that app version we are still working on.

Wyze Cam v3 Firmware:

Version: 4.36.16.7064

What’s New:

• Added firmware support for continuous video recording to the cloud
• Bug fixes

Wyze Cam Pan v3 Firmware:

Version: 4.50.16.7064

What’s New:

• Added firmware support for continuous video recording to the cloud
• Bug fixes

Wyze Cam Pan v2 Firmware:

Version: 4.49.16.7064

What’s New:

• Added firmware support for continuous video recording to the cloud
• Bug fixes

Wyze Cam v3 Pro Firmware:

Version: 4.58.16.7064

What’s New:

• Added firmware support for continuous video recording to the cloud
• Bug fixes

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We have an app release today!

Wyze app 3.17:

Versions:

• Android: 3.17.0.904
• iOS： 3.17.0.13

What’s new:

• Introduced guest shopping to allow users to browse products, build a cart, and complete checkouts without requiring an upfront login or signup
• Bug fixes