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We have an app release with a few behind the scenes bug fixes!

Wyze app 3.18:

Versions:

• Android: 3.18.0.918
• iOS: 3.18.0.15

What’s new:

• Bug fixes

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We have a new firmware release today!

Wyze Cam Pan v4 Firmware：

Version: 4.70.3.4024

What's New

• Fixed an issue where the camera could occasionally fail to return to its default position.
• Improved compatibility with certain legacy Wi-Fi routers for more reliable connectivity.

Note: This firmware will be gradually released. If you do not see it yet, you will soon.

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We have a firmware update for Wyze Cam Floodlight v2, here are the notes:

Wyze Cam Floodlight v2 Firmware:

Version: 4.53.11.7154

What’s New:

• Performance and reliability improvements.
• Security improvements.

Note: This is a gradual release over the next few weeks. If you do not have the firmware yet, you will see it soon. Thank you for your patience!

Hey Reddit Friends,
 
We're looking for your help with a few issues affecting Wyze Window Cam. There are several issues we've been unable to reproduce internally, so we're hoping to gather more information from those experiencing them to help us identify the root cause.
 
If you're experiencing any of the following with Wyze Window Cam, we'd appreciate your help:

No Events / No Detection
If you're not seeing event thumbnails in the Events list, even after obvious activity that should have triggered an event (for example, a person walking by), please submit a device log and send me the log number. You can either reply to this post or send me a Direct Message here on Reddit.

Device Disconnects and Won't Reconnect
If your camera goes offline (for example, after a power or internet outage) and does not reconnect automatically when service is restored, requiring you to set it up again, please submit a device log and send me the log number.

If possible, please also include:
• Your router model
• Whether your Wi-Fi uses a combined or separate 2.4 GHz and 5 GHz network
• Your Wi-Fi security type (WPA2, WPA3, etc.)

You can reply to this post or send the information in a Direct Message here on Reddit.

Firmware Update Issues
If you're unable to install the latest firmware update, please send me the camera's MAC address in a Direct Message here on Reddit, I'll work with the team to see if we can push the firmware directly to your device.

Thank you to everyone willing to help. Every log and detail you provide helps us investigate these issues and improve the Wyze Window Cam experience for everyone.

We have a few firmware updates for you today. These add support on the firmware side of things for continuous video recording to the cloud. This will also need an app update for the feature to be available, and that app version we are still working on.

Wyze Cam v3 Firmware:

Version: 4.36.16.7064

What’s New:

• Added firmware support for continuous video recording to the cloud
• Bug fixes

Wyze Cam Pan v3 Firmware:

Version: 4.50.16.7064

What’s New:

• Added firmware support for continuous video recording to the cloud
• Bug fixes

Wyze Cam Pan v2 Firmware:

Version: 4.49.16.7064

What’s New:

• Added firmware support for continuous video recording to the cloud
• Bug fixes

Wyze Cam v3 Pro Firmware:

Version: 4.58.16.7064

What’s New:

• Added firmware support for continuous video recording to the cloud
• Bug fixes

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We have an app release today!

Wyze app 3.17:

Versions:

• Android: 3.17.0.904
• iOS： 3.17.0.13

What’s new:

• Introduced guest shopping to allow users to browse products, build a cart, and complete checkouts without requiring an upfront login or signup
• Bug fixes

Wi-Fi and camera technology can be tricky and sometimes frustrating to understand. I wanted to put together a post that explains how Wi-Fi and cameras work, in hopes that it helps folks better understand connection issues and improve their experience. I’d love to hear your thoughts.

- Alan

Understanding WiFi Connection

The big idea is: The majority of Wyze cameras depend heavily on clean, stable 2.4 gigahertz (GHz) Wi-Fi.  

This post addresses cameras that rely on 2.4GHz and not 5GHz. 

A network can feel “fine” for phones and laptops while still being annoying for cameras. That is because cameras are small, low-power devices and are often less tolerant of a messy wireless environment than a phone or laptop. 

Key terms, Translated

• AP = access point. This is the Wi-Fi radio that devices connect to. In a simple home setup, your router may also be the access point.  
• IoT = Internet of Things. This means smart home devices like cameras, plugs, thermostats, and bulbs.  
• SSID = service set identifier, which is just the Wi-Fi network name you see when joining Wi-Fi.  
• dBm = decibels relative to one milliwatt, which is the unit used to describe Wi-Fi signal strength. Closer to zero is stronger, so -60 dBm is better than -75 dBm.  
• RF = radio frequency, meaning the actual wireless signal environment in your home.

  

Why 2.4 GHz Matters so Much

Most smart home and camera devices use 2.4 GHz Wi-Fi because it reaches farther and goes through walls better than 5 GHz. The tradeoff is that 2.4 GHz is much more crowded, with interference from nearby Wi-Fi networks, Bluetooth devices, microwaves, and other electronics. 

When comments say, “you need a robust 2.4 GHz network,” it does not mean “buy faster internet.” It means the camera needs a clean, low-interference wireless connection on the 2.4 GHz band. 

Why “Stronger Signal” is not the Whole Story

Wi-Fi is a two-way conversation. The access point has to hear the camera, and the camera has to hear the access point. If the router is very powerful but the camera’s tiny radio is weak, the connection can still be unstable. 

That is why “I have full bars” or “my internet is gigabit” does not automatically mean the camera connection is healthy. 

How Wi-Fi Antennas Send Signal

It also helps to understand that Wi-Fi antennas do not send signals equally in every direction. A simple router or access point antenna is often described as omnidirectional, but that does not mean it radiates like a perfect sphere.  

In practice, the signal pattern is closer to a donut shape: strongest out to the sides of the antenna, and weaker directly off the tip and bottom of it.  

That is why some people describe the signal like an umbrella. It is not a perfect technical term, but it is a useful mental model. If the antenna is standing upright, most of the signal spreads outward across the floor, not straight up or straight down.  

This matters for Wyze cameras because a camera might be “close enough” to the router in distance but still sitting in a weaker part of the signal pattern, or behind walls and interference that reduce the quality of the connection.  

Connect to Non-Overlapping Channels 1, 6, and 11

On 2.4 GHz, there are really only three non-overlapping 20 megahertz (MHz) channels that are safe to use well: 1, 6, and 11. Other channel choices overlap with each other and can cause more interference. 

That is why experienced network people often recommend: 

• 2.4 GHz only for cameras and other smart devices 
• 20 MHz channel width 
• channels 1, 6, or 11

 

Why 20 MHz is Usually Better Than 40 MHz on 2.4 GHz

This part sounds backward at first. A wider Wi-Fi channel can carry more data in theory, but 2.4 GHz usually collects more interference and leaves fewer clean channel options. Since cameras do not need huge speed, a narrower 20 MHz channel is usually better for stability than a wider 40 MHz one. 

Basically, for cameras: cleaner air matters more than bigger pipes. 

Why “More Wi-Fi power” can Make Things Worse

This is another counterintuitive one. If you turn the access point power too high, devices may keep hearing a farther access point and stick to the wrong one for too long. That can create “sticky client” behavior, where a device hangs onto a bad connection instead of moving to a better nearby one. 

That is why some advanced users actually lower access point power and aim for a client signal around -60 to -65 dBm, instead of blasting maximum power everywhere. 

Why Extenders and Mesh are not Automatic Fixes

An extender or mesh node can help, but only if it is placed and configured well. If you add too many without planning channels or backhaul, you can create even more interference. Wired backhaul means each access point is connected back to the main network using Ethernet, which is better than having Wi-Fi nodes repeat each other wirelessly. 

So, when one person says, “add more access points” and another says, “extenders can make things worse,” both can be right. 

What this means for Wyze cameras

For Wyze, the practical takeaway is: 

• They usually live on 2.4 GHz, which is the messiest Wi-Fi band.  
• They do not need lots of speed, but they do need consistency.  
• A home can feel fine for phones, TVs, and laptops while still being frustrating for cameras.  
• A slow live view is not always an “internet speed” problem. It can be caused by Wi-Fi retries, interference, roaming behavior, or app/session overhead.

  

TLDR

If you want to digest all these technical comments into one plain-English model: 

1. Wyze cameras need stable 2.4 GHz Wi-Fi, not just fast internet.  
2. On 2.4 GHz, 20 MHz on channel 1, 6, or 11 is usually the safest setup.  
3. More signal is not always better if it causes the camera to cling to the wrong access point.  
4. More mesh/extenders are not always better if they add interference.  
5. For cameras, reliability matters more than raw speed.

 

Your cameras probably don't need a ton of bandwidth. But they need a clean, predictable 2.4 GHz Wi-Fi. If your network is noisy, overlapping, or poorly placed, cameras may be the first devices to show problems even when other devices (phone, tablets, etc.) seem fine. 

Pet Monitoring Feature Discussion

Your home camera sees your pet every day, but what if it could tell you more?

We're exploring new ways to make your camera smarter when it comes to pet monitoring, and we'd love to hear your thoughts.

What We're Exploring

Imagine your camera recognizing your pet by name instead of sending a generic "Pet Detected" notification. For example, you might receive an alert saying:

"Mochi detected in the kitchen."

Some of the ideas we're considering include:

• Learning to recognize your specific pets by name
• Creating automatic photo albums of your pets
• Highlighting favorite or memorable moments
• Distinguishing your pets from other animals that appear on camera
• Providing more personalized pet-related notifications and insights

We'd Love Your Feedback

What do you wish your camera could already do for your pet? Are there any frustrations or gaps you've experienced with current pet monitoring features?

How do you feel about your camera learning to recognize your specific pet?

What would make you trust a feature like this? Are there any concerns that would make you choose not to use it?

Do you have any other ideas, wishes, or concerns related to pet monitoring features?

We're looking for honest feedback, both positive and critical. Your input could help shape what we build next.

Wyze Video Doorbell v2:

Version: 4.51.3.6791

What’s new:

• Security improvements
• Bug fixes

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