ATT refers me to Xfinity
Earlier today my internet went out. I called ATT customer support and after looking for a while they couldn't find my fiber account. They first said there was an issue on my end. Then after placing me on hold for bout five minutes, they came back and said it was something on their end. They stated that the infrastructure was not mature enough to handle the amount of people accessing it. They then suggested that I switch to Xfinity (wtf?) and transferred me there. I then signed up for Xfinity which I had before and didn't care for. This didn't sit well with me and I started going through old paperwork and email addresses until I found the account. Turns out it was delinquent. I made a payment and got my fiber back up and running. I called the customer support number back and they were adamant that I switch to Xfinity and said they had the better deal. They don't I'm paying $20 less for high speed. They didn't want me stay with ATT which is weird considering that's the number I got off of their website. Why would they be referring customers away? Now I have to figure out how to cancel the Xfinity order.
Hh