Rakuten straight up GHOSTED the State Attorney General over my missing 12K Amex points (Case: CIC 26-009382)
Hey everyone, just wanted to share a shocking experience with Rakuten’s blatant consumer deception and lack of compliance.
Back in April, I made three major purchases on the exact same day, using the exact same device and browser session under a 4X Amex MR points promotion. Two smaller transactions ($902 and $1,581) tracked perfectly, but the largest one—a $3,000 purchase on Celebrity Cruises (worth 12,000 MR points)—was selectively denied.
When Rakuten support gave me ridiculous excuses, I filed a formal complaint with the Arizona Attorney General’s Office (AZAG).
Guess what? I just received an official letter from the AZAG stating that they made **"numerous attempts to contact Rakuten, but were not able to obtain a response."**Rakuten literally ghosted a government investigation to avoid paying out a rightful $120 worth of points.
If they can ignore a State Attorney General, they can do this to any of you. Watch out for your high-value transactions. They are a shady company that will actively dodge legal accountability.
Has anyone successfully forced Amex to step in after Rakuten ghosted a government agency? I’m escalationg this with Amex next