How do you track IT events that are not support tickets?
Background: I have always worked alone in IT, I'm self-taught, and my largest env was 300 students and 40 staff at a small, private K12. I have ZERO experience with "standard" IT envs.
How do IT depts typically record when actions are taken, such firmware updates, configuration changes, or other "internal" events that are noteworthy but not specifically a support ticket?
I can jerry rig an existing tool to make it work or vibe code something from scratch, but I don't want to reinvent the wheel. Shirley, this is a normal part of responsible IT management.
Edit < 10 minutes later after getting several replies: Apparently, this is just an ordinary, mundane part of IT management, and I am seriously out of the loop. I feel slightly embarrassed now, but I'm gonna leave this up for others who may be too shy to ask.