Blinkit delivery partner collected cash meant for another order. Support sided with the delivery partner.
I had a disappointing experience with Blinkit today and wanted to know if anyone else has faced something similar.
I placed two separate Blinkit orders:
Order 1: ₹249
Order 2: ₹103
The two orders were assigned to two different delivery partners.
When the first delivery partner arrived, I believed he was collecting payment for both orders, so I handed him ₹352 in cash. Later, when the second delivery partner arrived, he said he still needed ₹249 for his order. At that point, I realized the first delivery partner should have collected only ₹103, not the full ₹352.
I immediately contacted Blinkit support, reported the issue, and also emailed them with the order details.
Blinkit's response was that they spoke to the delivery partner, who denied collecting the extra ₹249, and they closed the complaint without issuing a refund.
I understand that mistakes can happen, but I was disappointed that the investigation seemed to rely solely on the delivery partner's statement. As a customer, I felt my complaint wasn't given the same consideration.
To be clear, ₹249 isn't going to affect me financially. What bothers me is the principle. Trust is the foundation of a delivery service, and after this experience, I don't feel confident using Blinkit again.
Has anyone else experienced a similar issue with cash-on-delivery orders? If so, how was it resolved?