New AC stopped working immediately, company closed complaint without proper inspection
I recently purchased a new AC and within a very short time it stopped cooling properly. I raised a complaint with the company service team expecting proper support, but the entire experience has been extremely frustrating and disappointing.
The first technician who visited barely checked the AC and immediately claimed there was “no gas” and blamed the installation without doing proper diagnosis. Later, when the installation technician checked the unit, he found that the pressure was around 300 when the AC was OFF and dropped to 0 when turned ON. According to him, this indicates a possible chock-up issue and not simply an installation fault.
After this, I continuously followed up through calls, emails, and social media. Initially, I even received a message stating that the proposed cancellation of my complaint had been reverted after my objection. But later, customer support informed me that the complaint has been closed and that this is now “between customer and dealer.”
The shocking part is:
No senior technician ever visited for proper inspection.
No final technical verification was done.
Different technicians gave completely different explanations.
Complaint was closed without actual resolution.
Escalation contact numbers for Ahmedabad are not even answering calls.
As a customer, this feels completely unfair. A newly purchased AC is not working, yet instead of resolving the issue, responsibility is being shifted around.
I have all complaint messages, emails, and screenshots saved. I am now considering filing a complaint through the National Consumer Helpline and Consumer Commission.
Has anyone faced something similar? Any suggestions on the best next step legally or technically?