Very bad Experience With Carmax Tucson
I had a very disappointing experience at the Tucson CarMax location.
Before visiting, I received an online financing offer for a used Tesla with a $2,000 down payment and around 27% APR. Based on that offer, I went to the dealership expecting a professional process. However, once I arrived, everything completely changed.
I was told that because I work as a delivery driver, their financing companies would not approve me and that they would absolutely not sell me the vehicle, no matter what. I even asked if adding a co-owner with strong credit and making a larger down payment would help, but I was told it would make no difference and that they would never approve it.
What made the situation worse was the attitude of the staff and especially the manager. Despite my flawless payment history and proof of consistent payments, I felt dismissed, judged, and not treated with basic respect. The manager barely acknowledged us and made us feel like we were not even worth speaking to properly.
If the online pre-qualification does not reflect reality, customers should not be encouraged to come in and waste their time. The lack of professionalism and poor customer treatment were extremely disappointing.