r/carmax

Just told my boss the news, but apparently paid leave is only 6 weeks plus my 2 weeks vacation time. I made a post here a while ago asking how long is Carmaxs maternity leave and everyone said 12 weeks.

Is there anyway to max this out, paid? I also have Carmaxs benefits so not sure if I’d qualify for short term disability as well.

Hi. I am basically look at the Nissan Kicks with similar prices at both locations. My husband loves Carmax and thinks I should go there for the max warranty. Can others share their experience and opinion on where I should go?

hello, so I recently had a bad experience with carmax but to summarize it I basically have been calling them back to back since i ordered the car for shipping. I asked them multiple times if my co-signer will have to come with me into the store considering she lives a state away from me or if she can go into a Carmax near her or e sign. they said she can e sign or go into a CarMax near her. I went in to pickup the car and they ended up telling me she has to be there with me. So I got upset because the business office was also rude to me when I called and I had a talk with the manager. they said the salesman who assisted me will make sure he makes the appointment as an express pickup for the next time we come in but I checked and it’s still a “test drive” appointment. Should I call again to remind them? are they just giving me the run around and wasting my time?

The rep I spoke with at CarMax told me even if I'm not using CarMax for a loan, that I have to apply for one to be able to purchase one of their vehicles. Is that true? That seems off.

I had a very disappointing experience at the Tucson CarMax location.

Before visiting, I received an online financing offer for a used Tesla with a $2,000 down payment and around 27% APR. Based on that offer, I went to the dealership expecting a professional process. However, once I arrived, everything completely changed.

I was told that because I work as a delivery driver, their financing companies would not approve me and that they would absolutely not sell me the vehicle, no matter what. I even asked if adding a co-owner with strong credit and making a larger down payment would help, but I was told it would make no difference and that they would never approve it.

What made the situation worse was the attitude of the staff and especially the manager. Despite my flawless payment history and proof of consistent payments, I felt dismissed, judged, and not treated with basic respect. The manager barely acknowledged us and made us feel like we were not even worth speaking to properly.

If the online pre-qualification does not reflect reality, customers should not be encouraged to come in and waste their time. The lack of professionalism and poor customer treatment were extremely disappointing.

I hate it. Maybe I’m sick of customer service or maybe it’s because I’m not very car savvy but training is not sticking with me. We start taking live calls tomorrow but I genuinely feel like we haven’t learned anything that will realistically prepare us for the customer interactions. I might just be nervous because they want us to take calls with our coworkers listening in, and I would prefer to just do it own my own and check in with my manger if I need assistance.

Hi everyone,

I bought a 2021 BMW 330i from CarMax on December 27th. Everything with the car has been great, no complaints about the buying process or how she runs at all. Recently noticed a slow leak in my rear driver tire. I took it to a tire shop to see if it could be replaced (run flats can’t be plugged). Turns out I have a nail in my tire which is fine… but they also told me the tire had been plugged in the past. In its sidewall at that!

Here’s where it gets weird, I bought the car with 38k miles on it, so one of my questions when buying were “is there any chance I can get new tires on before purchase?” I asked because I knew tires would be on the horizon soon, and they had likely not yet been replaced because of lack of wear. The salesman made sure to let me know they put new tires on the car before sale, so I (stupidly) believed him after a quick look and went on about my day.

I know I have a nail in the tire which is user error and I’ve had the car for 6 months, so not focused on either of those things… I want to know if I have any legs to stand on with them selling me a tire that had its sidewall plugged and lying about the tires being new! I called and the service dept said they wouldn’t be able to do anything with the tire except confirm the sidewall had been plugged, and it’d take two weeks for them to see me.

Any advice appreciated, thanks!

Tl;dr bought a BMW 330i from CarMax, was told new tires were put on pre-sale. Six months later, a tire shop finds a prior sidewall plug on one tire meaning it was never new. CarMax service says 2 week wait to see if sidewall plug is actually there.

Need quick advice.Selling my 2023 Tesla Model Y Long Range to CarMax. Current mileage is 44,888 and I already have an offer that expires in 5 days.

If I cross 45,000 miles before selling (probably by ~100–150 miles), do you think CarMax would actually reduce or re-run the offer? Has anyone experienced this with mileage thresholds like 44k → 45k?

Trying to decide whether I should avoid driving it this week lol.

So here is my description of the events that unfolded with Carmax.

On June 28th, 2025 me & my wife purchased a used 2014 Toyota Sienna SE on the Carmax website (VIN# 5TDXK3DC4ES484239). It looked immaculate in their photos.

We really liked the Sienna that they had for sale. The 2014 Toyota Sienna only had 53,113 miles on it (I believe that the odometer was rolled back from 253,113). When the vehicle was delivered I immediately noticed that the entire outside paint job was completely riddled with gashes, scratches, rock chips, dents, and the entire front bumper looked like it was sand-blasted. The exterior was in horrible shape. It looked nothing like it did on the Carmax website (they 100% obviously photoshopped the images). Car's with only 53,113 miles don't look beat up like that. Cars with 200K + miles look like that!

But, we really liked the car so we decided to get a new bumper and have it painted.

Then I popped the hood and saw that the entire engine bay was covered in rust. All of the fluids were low or empty. The car had a dead battery with rust all over the battery cables. And the headlight harness was laying on top of the engine (that's why the headlights didn't work -they weren't even plugged in). So we decided to buy a new battery, and new headlights because we really liked the car. Then I noticed the next day after delivery that one of the tires was flat. And the actual wheels were not from a toyota sienna -they were from a toyota venza. 

So I pumped air into the tire, I bought headlights, I bought a new battery, I degreased the entire engine bay, I bought a new front bumper and had it painted, and I thought that we finally had a good car. In total we made repairs in the amount of $886.49.

I think it was a few days later I went to drive it and the new battery was dead. That made me completely change my mind about this toyota sienna. Carmax had delivered me a lemon. They obviously never even put the vehicle through their supposed 125 point inspection. I drove the Sienna 0.01 miles because I parked it on the side of our house.

I was upset and called Carmax to return the car to them. After numerous calls they refused to let me return it because the return window had expired. I called again on speaker phone and the Carmax employee Ashley Williams told me "FUCK YOU TRAILER PARK TRASH" and hung up on me. Me and my wife heard her because the call was on speakerphone. I immediately called back and escalated the call. They told me to call back again the next day.

The next day I called Carmax again and they still refused to let me return the car. They also told me that Ashley Williams "Had been let go" as in fired (which I don't believe, and want proof of that). After repeated calls, Carmax refused to let us return the car.

So, the only way for us to return the vehicle was to do a voluntary repossession, or voluntary surrender. After 2 months Carmax came and took the Sienna away. And we thought that was the end of it. We knew it would hurt our credit scores but it was our only option.

So now Carmax has sent us a demand letter demanding that we pay $12,169.93 by May 30th, 2026, or they will sue us. We have spent the last 2 weeks trying to find legal representation and have gotten nowhere. Are there any other people out there with the same problem?

I have a 2015 Dodge Challenger SXT and I’ve been thinking about bringing it to CarMax for an appraisal and possibly trading it in for something that won’t cost me $800 in repairs every six months. Recently my fuel pump, radiator fan, and one of my tires have all gone out. I got a quote for the radiator fan repair alone that’s over $500, and it has me wondering if it’s even worth fixing these issues first if I’m planning to trade the car in anyway?

I’m sorry , I bought a car about less than a year ( 10 months ago to be specific, it’s a Ford explorer 2023 , loan is about 40k with only 20k miles , I’ve tried the carmax site to make an estimate just to give me an idea of what to expect, the estimate was I believe 31k for the care, The car was used btw but the car is extremely clean no hit no accidents no nothing, Runs brand new.

Now the problem is that i have to go back overseas for probably a year or so because my mother is in a very bad health condition so it’s going to be difficult to be paying for it while I’m not in the USA.

Long story short, emergency came up and I want sell it , I’m under 9k , so I got 2 questions.

1. is it possible to just pay the 9k and that’s it
   Or
2. call my lender Wells Fargo and see what will my options be?

I honestly don’t want to loose value of the car since it’s a very very clean car and also fully loaded. Hopefully my credit doesn’t go too bad after this.

Im applying to carmax, what should i know? Good bad? Interview process?

Anyone hear about the shake up for SKEP for ALL sales people now? Lowest tier in consecutive 3 months they let you go supposedly.

How much does a Triple Diamond Sales consultant make per unit at carmax? I have asked around and no one seems to tell me a straight forward answer. I know they make more than a regular sales consultant per unit but how much more?