r/carmax

Now’s the time when your managers and Sr managers are meeting to pump us up to give them a great survey review… if we want to make a change guys we need to all be 1000% honest on this survey. From the pay cuts to the job cuts to the micro management, don’t go in there giving these people 5 stars and complaining to Reddit later. DO SOMETHING NOW. Even if it doesn’t change the outcome they at least will be aware we are all on the same page and this is bull$@&! ✊

I'm working at the Corporate Home Office for a white collar job and recently got put on a coaching plan after joining the firm for about couple of months. The coaching plan lasts 60 days and was signed in the Workday system by me and the manager. No HR was involved. We have weekly check-ins to write down weekly performance. Based on what's listed in the coaching plan for success criteria, I think I already failed the plan. Can anyone tell me - What's gonna happen next? Termination? Usually when will they conduct termination? On the day of finishing the coaching plan?

Additional information: I saw somebody is asking - so I joined the firm and the two projects I did did not meet manager's expectations. He said there's a gap between my current performance and the level of my job role. He gave me some written feedback on competency models. Then he pulled me into the coaching plan which lists areas I need to improve. So far, I think I made some progress but didn't beat the success criteria he listed in the plan. I didn't do anything against the policies.

I worked at White Marsh baaaaaaack in the day, and I vaguely remember something called Turkeys and Stars. Am I imagining shit - google tells me no such thing ever existed.

Currently 132k mileage van (bought from carmax march 2023 at 109k miles 2017 Sedona.)

I got maxcare originally. Never had to use it (though that first 30 days they did timing chain replacement, windshield washer everything replacement, window switch, my AC compressor for the front of van, some other various things) for free because <30 day purchase.

I am upcoming expiring maxcare march 2027.

I went to get brakes checked at a Mavis Tire and they told me brakes were ok but the control arms, shocks / struts etc all needed replaced. Like $4k in shit. Ouch.

Decided to take the plunge and risk a $92.50 diagnostic fee , took it to carmax service center from where I bought it.

They just called and confirmed they got all of it covered under maxcare plan AND a 4 day rental (i wasnt expecting cause I didnt realize that was offered)

They just saved me so much money I am crying in happiness because I had no idea how we were gonna function without that money but the vehicle is a lifeline for my family of 7.

This is my "lottery ticket winnings". This is why I never win the lottery. I have never expected to get this lucky and I am just grateful asf and felt others should hear it.

Thank you, Carmax!

I left Carmax a couple years ago, but I thought it was absurd that a multi-billion dollar corporation had the chip readers disabled. Customers would look at me with confusion while trying to use a debit for their down payment. Even food trucks have better point of sale payment technology. It was that little detail that made me realize how incompetent upper management is.

I got an online offer from Carmax for the lower end of what I wanted for my car and made an appointment. I chose "express" and uploaded my docs. It did ask for a selfie, but I included another photo of my DL instead and continued to set appt. I rescheduled it probably 4 times, easily. I saw online that Carmax may adjust the offered price after an in-person appraisal, and called customer service to see if I could swing by to get the offer price firmed up seperate from the date of sale. He said I sure could, no problem.

I swung by that afternoon, and had a confusing conversation with a sales rep after a little time, where he explained that if they were to go appraise the car they would have to withdraw the online offer and that the online offer was basically a guarantee. He had a printed out appraisal form with him with my online offer on it. Eventually, he said it was a guarantee. I wasn't sure if he was blowing smoke, and I returned two days later as a walk in (hours before my appt time) with my docs. I went to the service counter, then was asked to wait in the chairs by the individual desk. I waited maybe 10-15 mins for the friendly woman to have me sign a few forms.

I signed 3-4 forms, including the title. I do still have to notify the DMV from the state the car is registered in to cancel registration. One of the forms was the odometer reading which made me nervous because I had put a few more miles on the car from the date of online appraisal. However, she made a comment about the staff getting the odometer reading from the car. I said "how do they know where I parked the car?" and she asked "they didn't have you bring it to service?" I asked for copies of the forms and I didn't get them, but I am so tired today I forgot to follow up on my request.

She went away twice, once to check the current odometer reading from the employee, and at one point to get my lyft. She had me write down the address and my phone number for the Lyft. I was glad that I brought cash with me so I could tip my Lyft driver. I was out in less than 30 mins.

About the bank draft: It looks a lot like a check. I was told that mobile deposit would accept it, but just to be safe I took mine into the bank, even though it meant I had to sell the car a couple of days earlier than I wanted to. Happy to share any more details if they would be of interest.