Is anyone using SIMPPLR? Looking for comparisons
Hello,
We’ve been using SIMPPLR for around two years, and the platform continues to mostly meet our needs. However, we’ve become increasingly concerned about the quality and responsiveness of the support experience.
Today, we discovered that we could no longer submit support tickets. We reached out to our CSM but did not receive a response at all, leaving us without a clear path to resolve the issue. That is what has prompted this post.
I’d be interested to hear from other SIMPPLR customers: Have you noticed a broader decline in service, or might our experience be an isolated one? I am mostly satisfied with the tool itself and am looking to compare support experiences, not platforms.
Our contract is up for renewal early next year, so I’m beginning to evaluate whether these concerns warrant exploring other vendors or whether the relationship would improve if we were to ask for a different CSM. (We have had two.) We are a small team and will need to allocate bandwidth if we need to change systems. We previously only used Sharepoint, so I have limited experience with comparable intranet vendors and would genuinely value others’ perspectives.