So disappointed need help !
So I recently filed a dispute for a charge of $343.53 which was initially a deposit and the clinic sent me a payment link to pay the deposit and then after that sent me a welcome email. No where on any of the 2 documents that I got said the payment was non refundable. KOHO sent me temporary credit for the amount and emailed me yesterday saying that the clinic showed them a contract that had my name on it but no signature just my name email address. That was the proof they are using to deny my dispute. I sent them proof and screenshots of my message to the clinic asking them to show me the contract they are claiming they sent me and they do not give me any answers. I’ve been using KOHO for a very long time but this outcome was so frustrating I think I rather not use the app anymore. They won’t give me any proper answers and are not willing to hear me out after I sent them proof they will not show me proof either. What do I do.