u/AlhamdolilahFE

I had a live conversation scheduled for today. As soon as I hopped into the call the researcher immediately said that they had internet issues and they might have some lag. I said that this was not a problem at all. After about 2 minutes these problems worsened to the point that he could not communicate at all. I waited for about 3 minutes for him to rejoin but he never came back. Instead his colleague (an anonymous observer) entered the call and told me that they will have to reschedule or cancel this test. He said that he thinks that I will be compensated for this. My question is, will I get compensation or do I need to reach out to UT for this?

Thanks!