Test center wrongfully denied my ID, now ETS doesn't wanna reschedule.
So I am Egyptian and was taking the test on Egypt. When I went to the test center I had my national government ID and a student ID, which I have used before to take the test at home. However, the test center demanded a passport which I don't have. The ID i have is compliant with ETS requirements, I have used it before and I have asked around and was told it was accepted at other test centers.
The test center told me they will assume full responsibility and will email ETS to tell them it's an issue on their part. But when I contacted ETS they refused to reschedule and told me to pay the fees again.
While $ 180 doesn't sound like much, it is a lot of money here in Egypt. It's like a month salary here.
What do I do? I did nothing wrong and was treated unfairly.