u/AliceFromRo

Welcome to r/RoBody! Whether you're celebrating progress, navigating side effects, asking questions, or just looking to connect with others on a similar journey, we're glad you're here.

A quick note: While members of the Ro team may jump in to provide general information, this subreddit isn't a substitute for medical advice. For questions about your specific treatment plan, account, or prescriptions, please contact your Ro Care Team directly.

Please don’t share personal information publicly

To protect your privacy, please don’t post order numbers, tracking numbers, contact info, addresses, prescription labels, medical records, or screenshots with identifying information.

For account-specific help, message your Ro Care Team directly.

Getting started with Ro

Once you complete your online consultation, a licensed provider will review your medical history and information to determine whether treatment is appropriate for you. You can typically expect to hear back within 2-3 days.

If prescribed, you'll receive guidance through your Ro account, where you can message your care team, complete follow-up visits, and manage your treatment over time.

Your Ro Body membership includes clinically guided weight loss care, with provider support, monthly check-ins, health coaching, insurance concierge support, side effect support, app-based tools, and metabolic lab testing if requested by your provider.

Want to learn more about getting started? Check out our Help Center resources here for answers to common new-member questions.

How does pricing work?

There are two separate costs to keep in mind: your Ro Body membership and your medication. These are billed separately.

Your first month is $39, which includes your initial online consultation and any lab testing requested by your provider. You won't be charged for an ongoing membership unless you decide to move forward with treatment.

After that, you can choose from several membership options:

Membership:

Plan	Cost	Equivalent Monthly Cost
First month	$39	$39
Monthly	$149/month	$149/month
3-month plan	$297 every 3 months	$99/month
6-month plan	$534 every 6 months	$89/month
12-month plan	$888 every 12 months	$74/month

Medication is not included in the Ro Body membership and is billed separately. What you pay depends on the medication you're prescribed, your dose, and whether you're using insurance or paying cash.

Medication cost:

Medication	Cash-pay pricing
Wegovy pill	$149/month for the first two months at 1.5 mg and 4 mg; then $299/month at 9 mg and 25 mg
Wegovy pen	$199/month for the first two months at 0.25 mg and 0.5 mg; then $349/month for 0.25-2.4mg doses and $399/month for the 7.2mg dose.
Zepbound KwikPen	$299/month at 2.5 mg; $399/month at 5 mg; $449/month for 7.5 mg to 15 mg with the LillyDirect manufacturer offer
Foundayo	$149/month at 0.8 mg; $199/month at 2.5 mg; $299/month at 5.5 mg and 9 mg; and $299/month at 14.5 mg and 17.2 mg with the manufacturer offer

Not everyone increases to the highest dose or stays there long term. Your treatment plan is personalized based on your goals, progress, and provider guidance. 

With insurance coverage, your cost usually depends on your monthly copay, which is typically less than $100/month.

Need help? Here's how to message your Provider and Care Team

If you have questions about your treatment, billing, shipments, or account, you can send a secure message directly from your Ro account:

In the app or web browser:

• Go to Support
• Open your latest message thread
• Hit “Start a new conversation”
• Scroll down → “I need help with something else”
• Then “I still need help” → select the treatment your request is related to
• Then "I still need help", this opens a message box

Other ways:

• Email: care@ro.co
• Or use the support form: LINK

Response times can vary based on message volume, but you'll typically hear back within the same day to 3 days.

When should I complete my refill visit?

If your refill visit appears before you've finished your current medication, that's normal. Follow-up visits are scheduled based on your prescription and when your previous shipment was processed.

For most members who are still adjusting their dose, refill visits happen monthly. You'll receive a notification by text, email, or in your Ro account when it's time to complete yours.

Even if you've prepaid for multiple months of medication, you'll still need to complete refill visits based on your prescription schedule. Completing them promptly helps your provider review your progress and can help prevent delays with your next shipment.

Have more questions about refills? Check out our Help Center here for more information on refill timing, follow-up visits, and your next shipment.

When will my medication ship?

If your medication is shipped through Ro or one of our partner pharmacies, most GLP-1 orders are processed and shipped within about a week, excluding weekends.

Once shipped:

• GLP-1 pens: typically arrive within 1-2 days using temperature-controlled shipping
• GLP-1 pills: typically arrive within 2-5 days
• You'll receive tracking information by email and in your Ro account

If your order says “processing,” the pharmacy is usually preparing it, which typically takes 1-4 days.

If your prescription was sent to a local pharmacy, timing will depend on that pharmacy's stock.

Still have questions about shipping or delivery? Check out our Help Center here for more information on tracking, delivery, and order status or ask your question on the shipping/refill thread that is pinned weekly on this sub.

Want more one-on-one support? Request a Nurse Coach

Your Ro Body membership also includes access to 1:1 nurse coaching.

Nurse coaches are registered nurses who can provide personalized support with:

• Nutrition and healthy eating habits
• Exercise and movement
• Managing common side effects
• Building sustainable routines
• Staying on track with your weight loss goals

To request a nurse coach:

• Log in to your Ro account
• Send a message to your Care Team
• Let them know you'd like to be connected with a Nurse Coach for one-on-one support

Helpful resources

Here are a few popular posts and guides from the community, which you can also find anytime in our Bookmarks.

• Wegovy Pill: When to Expect Results
• Wegovy Pill: Real Experiences from the Community
• How to Calculate Your Protein Goal on a GLP-1 (Free Tool)
• GLP-1s and Muscle Loss: Let’s Talk About It
• GLP-1 Essentials: Community Must-Haves
• Traveling with a GLP-1

We'll keep adding helpful resources here as the community grows. If there's a topic you'd like to see covered or added to this list, drop it in the comments!

Hi everyone!

This thread is here for general questions about refills, order status, processing timelines, held orders, tracking, and shipping.

If you’re trying to understand where your order is in the process, feel free to ask below. You can also send me a PM if you’d rather not share publicly.

A few quick reminders:

Shipping updates
Ro has made updates to give you more visibility into where your next shipment stands. You can read more here: LINK

If your order says “processing”
Your order may still be moving through required steps before it ships. Timing can vary depending on your order, treatment plan, and where it is in the process. Processing typically takes 1–4 days.

If your order is “held”
A held order usually means something needs to happen before the order can move forward. You can ask questions about held orders here, or check your Ro account for any next steps.

If you’re waiting on a refill
Refill timing can vary. Sometimes additional review or information is needed before the next order can move forward. Refills are typically processed close to the last dose of your current medication.

If you’re waiting on tracking
Tracking is usually shared once it’s available. There may be some time between an order being processed and tracking becoming available.

If tracking says delivered but you don’t have your package
Check your Ro account for the latest shipping details. It can also help to check around your front door, lobby, mailroom, package room, or with neighbors or building staff. If it still hasn’t turned up, reach out to Ro Support through your account so the team can help look into it.

Please don’t share personal health information, prescription details, addresses, screenshots with identifying information, or order numbers publicly in this thread.

Drop your questions below!

One of the unexpected things people sometimes bring up on a GLP-1 is feeling a bit colder than normal.

Feeling cold isn’t generally listed as a common side effect of GLP-1s- but some people do report it. In many cases, it may have less to do with the medication directly and more to do with the changes that can happen while taking it.

A few possible reasons you might feel colder:

You’re eating less
GLP-1s can reduce appetite and help you feel full sooner. If you’re eating much less than usual, your body may produce less heat from digestion and metabolism.

Your body is adjusting to weight loss
When you lose weight, your metabolism can adapt. One normal response to eating less and losing weight is that your body may conserve more energy, which can make you feel colder.

You may have less body fat insulating you
Body fat helps insulate the body. As body composition changes, some people notice they feel colder than they used to.

Your blood pressure may be lower
Weight loss and GLP-1 treatment can be associated with lower blood pressure for some people. Lower blood pressure may also contribute to feeling chilly.

Some things that may help:

• Eat regular, balanced meals
• Avoid extreme calorie restriction
• Prioritize protein
• Stay hydrated
• Move your body when you can
• Use layers, warm drinks, socks, blankets, and warm drinks
• Mention it to your provider if it’s persistent, severe, or comes with other symptoms

Has anyone noticed they feel colder since starting a GLP-1?

I see a lot of people wondering whether they should feel something right away or whether it can take a while, so I thought this could be an interesting poll.
When did you first start noticing changes, whether that was appetite, cravings, food noise, weight loss, or anything else?

Would love to hear more in the comments too- especially what changed first for you.

View Poll

Hope everyone had a lovely weekend!

This thread is here for general questions about refills, order status, processing timelines, held orders, tracking, and shipping.

If you’re trying to understand where your order is in the process, feel free to ask below. You can also send me a PM if you’d rather not share publicly.

A few quick reminders:

Shipping updates
Ro has made updates to give you more visibility into where your next shipment stands. You can read more here: LINK

If your order says “processing”
Your order may still be moving through required steps before it ships. Timing can vary depending on your order, treatment plan, and where it is in the process. Processing typically takes 1–4 days.

If your order is “held”
A held order usually means something needs to happen before the order can move forward. You can ask questions about held orders here, or check your Ro account for any next steps.

If you’re waiting on a refill
Refill timing can vary. Sometimes additional review or information is needed before the next order can move forward. Refills are typically processed close to the last dose of your current medication.

If you’re waiting on tracking
Tracking is usually shared once it’s available. There may be some time between an order being processed and tracking becoming available.

If tracking says delivered but you don’t have your package
Check your Ro account for the latest shipping details. It can also help to check around your front door, lobby, mailroom, package room, or with neighbors or building staff. If it still hasn’t turned up, reach out to Ro Support through your account so the team can help look into it.

Please don’t share personal health information, prescription details, addresses, screenshots with identifying information, or order numbers publicly in this thread.

Drop your questions below!

I know we have a lot of people on Zepbound in this sub, and there are a lot of conversations about it across Reddit in general, so I’m curious how it’s actually going for people here.

What kind of results have you noticed so far? Are you seeing steady changes, faster progress than expected, or has it felt more gradual?

Would love to hear where people are at in their journey, whether that’s weight loss, appetite, cravings, side effects, dose changes, or anything else.

I also think hearing from people already on Zepbound can be really helpful for newer people who are just getting started and wondering what to expect.

Shipping is a frequent topic on this sub, so I thought I’d break down how it works at Ro.

If your GLP-1 is shipped through Ro or a partner pharmacy

This includes medications like the Zepbound KwikPen or vial, Wegovy pen or pill, and Foundayo pill.

Most GLP-1 orders are processed and shipped within about a week, not including weekends. Processing for your new refill will start once you near your last dose of your current refill.

Once shipped:

• GLP-1 pens and vials usually arrive in 1 to 2 days in temperature-controlled shipping
• GLP-1 pills usually arrive in 2 to 5 days
• Expedited shipping for pills can be requested at no extra cost
• You’ll get tracking by email and in your Ro account once your order ships

A note on temperature control

I know people sometimes worry when tracking says a package has shipped or is awaiting carrier pickup.

Ro and our partner pharmacies follow strict storage and cold-chain protocols until the package is transferred to the carrier.

How to track your shipment

Once your order ships, Ro will send tracking info by email, and it’s also available in your account.

• Check your email for “Your order has shipped 📦”
• In your Ro account, check Notifications for “Your order is on its way!”
• You can also go to Orders, select the shipment, and tap Track shipment

If your order says “processing”

That usually means the pharmacy is preparing it. Processing typically takes 1 to 4 days.

If your order is delayed or held

It may be because your provider needs to finish reviewing something about your prescription, your payment or ID needs updating, or you recently changed your dose or shipping address.

If a temperature-sensitive GLP-1 shipment is delayed by weather or a carrier issue, it may be returned and replaced as part of quality checks.

If your medication is filled at a local pharmacy

This often applies to insurance-covered branded pens like Wegovy, Ozempic, or Zepbound.

Once Ro sends your prescription to a local pharmacy, fill timing depends on your pharmacy’s stock and workflow. Ro doesn’t set or delay your pickup date once the prescription is sent to the pharmacy, but we can send it based on your schedule if you reach out to your care team with a request.

Any other questions on shipping I can help answer?

It’s that time of the week again! This thread is here for general questions about refills, order status, processing timelines, held orders, tracking, and shipping.

If you’re trying to understand where your order is in the process, feel free to ask below. You can also send me a PM if you’d rather not share publicly.

A few quick reminders:

Shipping updates
Ro has made updates to give you more visibility into where your next shipment stands. You can read more here: LINK

If your order says “processing”
Your order may still be moving through required steps before it ships. Timing can vary depending on your order, treatment plan, and where it is in the process. Processing typically takes 1–4 days.

If your order is “held”
A held order usually means something needs to happen before the order can move forward. You can ask questions about held orders here, or check your Ro account for any next steps.

If you’re waiting on a refill
Refill timing can vary. Sometimes additional review or information is needed before the next order can move forward. Refills are typically processed close to the last dose of your current medication.

If you’re waiting on tracking
Tracking is usually shared once it’s available. There may be some time between an order being processed and tracking becoming available.

If tracking says delivered but you don’t have your package
Check your Ro account for the latest shipping details. It can also help to check around your front door, lobby, mailroom, package room, or with neighbors or building staff. If it still hasn’t turned up, reach out to Ro Support through your account so the team can help look into it.

Please don’t share personal health information, prescription details, addresses, screenshots with identifying information, or order numbers publicly in this thread.

Drop your questions below!

I’ve seen a few questions about refill visit timing, so I thought this could be a helpful post.

If your refill visit showed up earlier than you expected, that’s intentional.

Even if you prepaid for multiple months of medication, refill visits are still part of your care. They help your provider check in, see how things are going, and make sure your treatment plan stays on track.

Here’s how refill visits work with Ro:

• Your refill visit is automatically scheduled based on your prescription and when your last shipment was processed – usually after the second week of your current dose.
• We'll notify you by text, email, and in your Ro account when it's time to complete it.
• For most members who are still increasing their dose, refill visits happen monthly.
• Once you've reached a stable maintenance dose, your provider may prescribe multiple months at a time, so refill visits may become less frequent.

What if I prepaid for multiple months?

Prepaying for medication doesn't replace your refill visits. The payment plan covers the cost of your medication upfront, but you'll still complete check-ins based on your prescription schedule so your provider can review your progress and make any needed adjustments.

Can I complete my refill visit early?

You'll be prompted when it's time, but if you're traveling or have questions about your refill timing, reach out to your Care Team here. Early refill requests require provider review, and insurance plans often have their own refill timing requirements for GLP-1s.

Why is it important to complete my refill visit?

Completing your refill visit promptly helps avoid delays in your next shipment. For some medications, completing your visit within 45 days of your previous delivery is also important to help maintain promotional pricing.

Have questions about refills? Drop them below!

This weekend, I ran the San Francisco Half Marathon with Greg and Libby, two Ro members I met through this subreddit, and it was such a sweet reminder of what this community can lead to.

I met Greg here almost a year ago, and now I’m lucky to call him and his wife, Libby, friends. They’ve lost more than 200 lbs together and completely changed what their lives look like.

Greg and Libby used to travel for concerts and breweries. Now they travel for bike races, trail runs, Hyrox events, and half marathons. They’re each other’s biggest fans- showing up at the gym together and helping each other work toward their goals.

Earlier this year they told me they wanted to run a half marathon. I needed some motivation to get back into running- so this ended up being the perfect push.

The hills were rough but they absolutely crushed it- and it was so great getting to spend time with them and hear how different their lives feel now.

It felt like such a good reminder of the power of this community. I started off here to help troubleshoot questions and share more information about Ro and GLP-1s, but along the way, I’ve had some of the loveliest conversations with members.

Some of you have told me what motivated you to lose weight, shared little details about your lives, interests, and travel plans, and even swapped favorite subs to lurk in. Truly- the best part of my job is getting to chat with you all.

A Reddit comment can turn into a conversation, a conversation can turn into a real friendship, and sometimes that friendship gets you running up some truly brutal hills together :)

Sharing a photo from the weekend- see! I'm not a bot.

https://preview.redd.it/9traq8mq00gh1.jpg?width=1086&format=pjpg&auto=webp&s=7f7006135bd60f27b059c0309adfc7fbfdcf3083

Who wants to join the next one?!

It’s that time of the week again! This thread is here for general questions about refills, order status, processing timelines, held orders, tracking, and shipping.

If you’re trying to understand where your order is in the process, feel free to ask below. You can also send me a PM if you’d rather not share publicly.

A few quick reminders:

Shipping updates
Ro has made updates to give you more visibility into where your next shipment stands. You can read more here: LINK

If your order says “processing”
Your order may still be moving through required steps before it ships. Timing can vary depending on your order, treatment plan, and where it is in the process. Processing typically takes 1–4 days.

If your order is “held”
A held order usually means something needs to happen before the order can move forward. You can ask questions about held orders here, or check your Ro account for any next steps.

If you’re waiting on a refill
Refill timing can vary. Sometimes additional review or information is needed before the next order can move forward. Refills are typically processed close to the last dose of your current medication.

If you’re waiting on tracking
Tracking is usually shared once it’s available. There may be some time between an order being processed and tracking becoming available.

If tracking says delivered but you don’t have your package
Check your Ro account for the latest shipping details. It can also help to check around your front door, lobby, mailroom, package room, or with neighbors or building staff. If it still hasn’t turned up, reach out to Ro Support through your account so the team can help look into it.

Please don’t share personal health information, prescription details, addresses, screenshots with identifying information, or order numbers publicly in this thread.

Drop your questions below!

When I really don’t feel like cooking (like last night), I usually grab a rotisserie chicken and make quick tacos. It got me wondering what everyone else keeps in their rotation for those “I can’t be bothered to cook” days.

What are your favorite easy, high-protein meals that don’t take much effort?

Hi everyone! Here’s this week’s thread for general questions about refills, order status, processing timelines, held orders, tracking, and shipping.

If you’re trying to understand where your order is in the process, feel free to ask below. You can also send me a PM if you’d rather not share publicly.

A few quick reminders:

Shipping updates
Ro has made updates to give you more visibility into where your next shipment stands. You can read more here: LINK

If your order says “processing”
Your order may still be moving through required steps before it ships. Timing can vary depending on your order, treatment plan, and where it is in the process. Processing typically takes 1–4 days.

If your order is “held”
A held order usually means something needs to happen before the order can move forward. You can ask questions about held orders here, or check your Ro account for any next steps.

If you’re waiting on a refill
Refill timing can vary. Sometimes additional review or information is needed before the next order can move forward. Refills are typically processed close to the last dose of your current medication.

If you’re waiting on tracking
Tracking is usually shared once it’s available. There may be some time between an order being processed and tracking becoming available.

If tracking says delivered but you don’t have your package
Check your Ro account for the latest shipping details. It can also help to check around your front door, lobby, mailroom, package room, or with neighbors or building staff. If it still hasn’t turned up, reach out to Ro Support through your account so the team can help look into it.

Please don’t share personal health information, prescription details, addresses, screenshots with identifying information, or order numbers publicly in this thread.

Drop your questions below!

I know it can feel discouraging when you’re just getting started on Wegovy and don’t feel like much is happening yet, especially for people on the Wegovy pill.

Wegovy can start acting in the body quickly, but noticeable weight loss usually takes longer. The early weeks are often about your body adjusting while your dose gradually increases.

If you’re taking the Wegovy pill

We’ve been hearing from people who started the Wegovy pill and feel like it’s not doing anything yet. I asked u/DrSteveRo, who’s board-certified in obesity medicine for his take. He said this is very common early on.

The Wegovy pill starts at a low dose on purpose.

• Month 1 1.5 mg
• Month 2 4 mg
• Month 3 9 mg
• Month 4 and beyond 25 mg

That starting 1.5 mg dose is only a small fraction of the full 25 mg dose. Early doses are meant to help your body adjust and reduce side effects, not drive the most weight loss right away.

According to Dr. Steve, average weight loss with the pill may look roughly like this.

• End of Month 2 About 2%
• End of Month 3 About 4 to 6%
• Around 6 months About 9%
• Around 9 months About 12%
• Around 1 year About 14%

So if you’re in the first few weeks and not seeing a big change yet, that doesn’t automatically mean it isn’t working. For many people, more noticeable weight loss happens after a few months, once they reach higher doses.

It's important to note that the Wegovy pill can be sensitive to how you take it, so make sure you’re following the instructions from your provider and prescription exactly.

If you’re taking the Wegovy pen

The Wegovy pen is also started low and increased gradually over time. That helps your body adjust and may reduce side effects.

With the pen, many people start noticing weight loss within the first few months. On average, people taking Wegovy lose about the following amounts.

• 1 month About 2% of starting body weight
• 3 months About 6%
• 6 months About 10 to 11%
• 12 months About 14 to 16%

Your pace can vary based on dose, consistency, nutrition, movement, sleep, stress, and other health factors.

Whether you’re on the pill or the pen, early progress can feel slow. Wegovy is meant to be increased gradually, and it often takes time to see bigger changes.

If you’re worried it’s not working or unsure whether you’re taking it correctly, check in with your provider.

For anyone on Wegovy, pill or pen, when did you first start noticing changes?

We see this question pop up, so here's a quick breakdown of the process. There's often quite a bit happening behind the scenes while your insurance reviews the request and our team works to help get you covered.

If your insurance requires a prior authorization (PA), it's a review process your insurance company uses to decide whether they'll cover your medication.

Here's what the process looks like with Ro:

• Once you're approved for treatment, your provider writes your prescription.
• Our Insurance Concierge verifies your pharmacy benefits and determines whether a prior authorization is required.
• If needed, we'll submit the prior authorization paperwork to your insurance on your behalf.
• Your insurance reviews the request. This process can take 1–3 weeks, depending on your insurance plan.
• Once coverage is determined, we'll send your prescription to your pharmacy to be filled.

What if my insurance says no?

If your insurance doesn't approve the request, a few things can happen:

• They may ask for additional information.
• They may recommend a different covered medication.
• Your provider may recommend another treatment option.
• If insurance ultimately won't cover your medication, we'll walk you through available cash-pay options.

What if my pharmacy is out of stock?

If your pharmacy doesn't currently have your medication, they'll typically place your prescription on a waitlist. You can also have your prescription transferred to another pharmacy that may have stock.

Feel free to drop any questions below – happy to help clarify any confusion!

Hi everyone! Starting a new weekly thread for general questions about refills, order status, processing timelines, held orders, tracking, and shipping.

If you’re trying to figure out where your order stands, feel free to ask below. You can also send me a PM if you’d rather not post publicly.

A few quick reminders:

Shipping updates
Ro has made a few updates to make the shipping process more transparent, including more visibility into where your next shipment stands. You can read more here: LINK

If your order says “processing”
Your order may still be moving through required steps before it ships. Timing can vary depending on your order, treatment plan, and where it is in the process. Processing typically takes 1–4 days.

If your order is “held”
A held order usually means there’s something that needs to happen before the order can move forward. You can ask questions about held orders here, or check your Ro account for any next steps.

If you’re waiting on a refill
Refill timing can vary. Sometimes additional review or information is needed before the next order can move forward. Refills are typically processed close to the last dose of your current medication.

If you’re waiting on tracking
Tracking is usually shared once it’s available. There may be some time between an order being processed and tracking becoming available.

If tracking says delivered but you don’t have your package
Check your Ro account for the most up-to-date shipping details. It can also help to check around your front door, lobby, mailroom, package room, or with neighbors/building staff. If it still hasn’t turned up, reach out to Ro Support through your account so the team can help look into it.

Please don’t share personal health information, prescription details, addresses, screenshots with identifying information, or order numbers publicly in this thread.

Drop your questions below!

Curious to hear if people have switched or stayed on the same medication.

View Poll

Starting a GLP-1 is a significant lifestyle change and comes with a bit of a learning curve, so it can help to have a few things on hand.

A few things people often mention:

• Easy protein options like Greek yogurt, eggs, protein shakes, cottage cheese, chicken, or tuna packets
• Smaller snacks or mini meals for days when a full meal does not sound good
• A water bottle you’ll actually use
• Gentle foods like toast, crackers, rice, bananas, broth, or ginger tea
• A loose plan for constipation, like more fluids, fiber, movement, and checking in with your provider if it gets uncomfortable
• Somewhere to jot down side effects, appetite changes, injection day, foods that feel good, and questions for your provider
• A little patience since appetite changes, side effects, and weight loss can look different for everyone

The first few weeks are often just about figuring out how your body responds and what routine feels manageable.

For people already on their journey- what are you glad you had on hand, or what do you wish you had thought about earlier?

This comes up a lot here, especially for people who are traveling.

The answer depends on which pharmacy is filling your prescription.

If your prescription is filled by Ro or a partner pharmacy

For medications like the Zepbound KwikPen or vial, Wegovy pen or pill, and Foundayo pill, Ro may be able to delay your shipment or set a specific shipment date if:

• You’ve already completed your refill check-in for the medication you want to delay
• Your provider has written your prescription
• Your medication has not yet shipped

If you’d like to make changes, reach out to us as soon as possible before the order ships.

If your prescription is filled through your local pharmacy

After your prescription is written, Ro can’t delay it or set a specific pickup date. Timing is determined by your pharmacy.

If you’re unsure which pharmacy is filling your prescription or whether your order can still be changed, reach out through your Ro account.

Let me know if you have any questions!