eBay international INR
I have a buyer who ordered a product from me. I am in Canada, they are in Germany.
They ordered via eBay international. I shipped the product to the hub, and eBay took it from there.
Fast forward about 4 weeks, and the buyer has opened an INR. eBay notified me that they would handle it, because it was shipped via eBay international.
eBay sided with themselves and didn't refund the buyer. The reasoning is sound, the buyer was supposed to pick the item up at the post office and didn't realize.
The buyer sent me a screenshot of eBay notifying them that the item is being returned to me, they missed the pick up window.
So now I'm being sent the product and the buyer gets no refund. Obviously not ideal for the buyer.
I told the buyer I would resend the product, the buyer offered to cover the shipping, knowing they made a mistake
My question is, what is the best way to process this? I want to send the product again via eBay if possible, as well as collect additional shipping from the buyer. Any suggestions?