r/Ebay

I notice that I see more stories than not of buyers leaving negative reviews after sellers add “freebies.” Often times, sellers would get reviews saying “not as described,” or “not what I asked for.”

I can understand buyers not wanting random junk. Sometimes, I would like to throw in extra of what they ordered if I want to reduce inventory.

As the title says, this seller had been trying to give me the runaround.

First they asked me if I'll take a replacement directly from them. Which I didn't see right away (and I would've said no cause I fell for the replacement trick before). But the next day they accepted the return request. The case claimed they provided me with a way to return the item. I saw nothing but an address (to China).

When I saw their message I declined the free replacement and asked for a refund only. Then they asked if I'll take a partial refund, I declined. They asked again. I declined.

And as the title says, they sent me a full refund finally but now are claiming they already sent me a replacement and are wondering if I'll accept a partial refund for the first item. They gave a tracking number and it does show a package in motion coming from China.

So now what? How do I respond to the seller? I assume they didn't actually send me a replacement, but what if they did?

What if this package is actually just some random (and probably cheap) item, or even empty?

What if I never even receive anything or the package is delivered to someone else?

Thanks in advance.

I am highly frustrated right now. I was trying to sell a game system that was a limited edition and had it sold. I was getting ready to ship it and the buyer wanted to cancel the order. It's whatever I'm sure I could sell it again is what I thought. I relisted it and it came back flagged as counterfeit by ebay. I did an appeal and while I was on the phone with the agent who is a fan of the monster hunter series that the console is based off of they did their own independent research and didn't understand why it was flagged and thought it was stupid.

The agent set up the appeal for me after we talked a little bit about weapons from the game and I figured all would be good. Within 3 hours eBay denied the appeal believing it was still counterfeit. I called them again and the second agent was also able to verify after doing their own research that it was not a counterfeit item. They set up a secondary appeal.

48 hours later I have not received an email or notification about the appeal process. The agent said it could take up to 72 hours so I was going to wait the full length of time but was curious why I didn't receive an email this time.

I called again today and the third agent was in the same boat as the first two agents and was able to get me an answer. They weren't able to find out why it was flagged but eBay does not want me relisting the item and it's still holding fast to it being counterfeit.

I'm at a loss as I have been on eBay for almost 20 years now. Part of me wants to relist it with new pictures and a different description, the other part of me wants to give a middle finger to eBay.

Another part of me is curious if it was flagged because I used AI generation from eBay's suggestion and maybe it flagged itself because of that. Either way I'm at a loss of what to do anyone else had a similar situation?

I am trying to sell a tablet and they locked my account for "suspicious activity". I changed my password 4 times in a week.

Chatted with an agent on verifying my identity, saying it would be 48-72 hours and I could sell. That was now 9 days ago.

I have been on hold a total of 4.5 hours. And counting. Waiting to talk to someone. Nothing but atrocious hold noises. It isn't even musical

Does anyone have a phone number I can call? I tried 8665403229 and 8663489519. Nothing.

I am exahusted, I end up with a lot of rack pull gear through my company and its nice to make a few extra bucks on some old gear that we would otherwise pitch - I don't do it at the rate I used to but I still sell things from time to time, I sold a fairly high end netgear switch that worked perfectly fine - it was only used for about a month and sat powered off in a rack. I did my normal dance of prepping to sell, did a 24 hour burn test - verified it worked and then packaged it up and shipped it off.

The buyer sent me a note after it had shipped asking to cancel and said he discoverd it wouldn't work with his system, I said sorry it was already shipped - my store doesn't allow returns. He proceeded to put in a return request for damaged item, it was instantly decided in his favor without me being allowed to even send a message (Thats a new feature... I remember it used to take two weeks to lose as a seller).

Fast foward to today, I got the "Switch" back and he swapped it out the same item but a difrent serial number, and its clearly a phsyically difrent item then i shipped him. It doesn't power on, and is a brick. I pointed it out to eBay support, they opened a case and instantly closed it saying that I reeived the item back and they are entitled to a refund at my expense.

Whats to stop me from just going and buying a bunch of 2k items and returning a bag of rocks? its like they don't even read cases anymore.

It’s been 5 days since I’ve ordered it and there no tracking either. I did some research and it says some eBay sellers don’t update the tracking sometimes. what should I do? I also clicked on the listing and it says “we looked everywhere.. page is missing“.

Recently had a bad interaction as a buyer, I bought something (collectables) and the price went up before the seller shipped it. Now hes trying to cancel on me presumably so that he can sell it for more money.

I'm annoyed that I'll have to pay more for the same thing now, and I want to leave bad feedback so that no one else has to go through this. I have an old account with 100% feedback on my end, and I dont want to risk him leaving me bad feedback and ruining my perfect score.

What are my options here? I've never left bad feedback before. I also dont want to have to get feedback removed, because I'm worried that could still show up somehow in the future if policies on feedback display change

I have deleted and reinstalled the app, and turned my phone off and on. Everything works until I tap “my eBay” then it completely freezes and I have to close the app. Anyone else having this problem or have solutions?

Shipped a pair of Oakleys. Buyers created a return request and is stating that the box for the glasses (not the box for shipping) was missing the glasses.

I asked for pictures so I could have something for a police report or mail fraud claim with USPS, and buyer responds that eBay asked them to stop communicating.

I called eBay, and eBay said they hadn’t spoken to or instructed the buyer to do anything.

Anyone encounter this? What steps should I take?

So, Ive been selling on ebay since the late 90's. In the past 12 months, the number of ebay messages ive gotten stating "I have "medical conditions", can I get a discount?" have increased. My standard reply has always been "I'm so sorry! No."

Have you all seen an increase?

I ordered a DS game on ebay & received it last week. The seller messaged me through ebay to double-check it had been delivered, and I confirmed that it had, at which point they requested I leave feedback so they could get paid. The next day, they texted my phone number, again stating they wouldn't receive the money until I left feedback.

Then yesterday, I get an email for a seller-requested cancellation, with the reason being "Buyer asked to cancel the item(s) in this order" (which, obviously, I did not. Following this I received another ebay message from them: "unfortunately i had to refund you inorder to get my account back as they shut my account down while they were waiting for the feedback, if you can pay me back one day it would be nice"

I am admittedly not overly familiar with ebay's policies, but this all seems deeply strange, and, if true, an issue between the seller & ebay, not including me at all. Naturally I don't want to go off-platform to pay this person or anything, but I'm just wondering if I made a mistake somewhere in this process and how I should proceed? ebay's automated chat just kind of sent me in circles so I figured I'd ask here:)

If you’re a big seller that sells 100s of items a month then it’s not so bad, but if you’re a smaller seller that wants to sell some old stuff, good luck getting visibility without paying fees. Then you have to pay more fees on top of that…