r/Ebay

Hi. I'm a buyer and I asked a seller for a refund after a package was lost. A couple of days after i received a refund the package was found. I already bought the item again through a different seller.

The seller of the original purchase wants me to send the item back or the money back. In good faith, I want to return the item as I clearly don't need it. But I don't want this to be at a cost to me. Is that a reasonable ask, and how would I go about that?

Edit: if the seller refuses to provide a return label do I have an obligation to return it or send them their money back? The whole transaction is already closed on eBay

Hi sorry if I do this wrong but I am new to the community.
Back on April 10th I purchased an I phone on EBay from a reputable retailer. It was listed as “Unlocked”. I had lost my old phone and was desperately needing a replacement for work.
While going through the setup process with my carrier we found that it was in fact locked by Verizon and listed as “Stolen”. I notified the retailer of this and they asked I send it back to them and sent me a shipping label.
When I went to the post office they wouldn’t accept the phone as it needed a shipping label that had a battery notification on it.
So I purchased it and sent it off.
I kept requesting my money be refunded immediately as it was an expensive purchase, and by the way I still have no phone.
The retailer kept stating that they had not received the phone as it was not being delivered via their return shipping label.
Finally they informed me that they received it
and were checking it out with the team.
This went on for weeks. I had no way to get EBay involved as they kept saying that the phone was not listed on the return tracking number. All this via the app as I have no way to speak to a real person.
In my frustration I made the ultimate faux pau
and filed a complaint with PayPal who have been helpful in the past on getting my money refunded. Once I did that to my horror EBay closed the case on their end.
Now I have been stuck with this retailer ignoring my requests for my refund while asking me to assist them in getting the phone operational again. Somehow during the process of getting it set up and prior to finding out it was locked iCloud sees me as it being connected to my account.
This has been going on for nearly two months. I am becoming fearful that I will be ignored and won’t receive my refund.
At risk of sounding irresponsible how is this even my issue? I purchased this in good faith, I’ve done everything asked and I fear I will be the one out hundreds of dollars.

Why on earth do buyers think anyone would take offers that are less than 30% of the listing asking price, have item that are $1300, some buyer offer $100 and ask why it got declined. Another $1000, and got offer $365; why on earth would I take an offer thats 36.5% of my original price.

Older guy who sells coins and trading cards. I honestly don't believe it's a trick or anything as he has well over 2000 positive feedback and just 2 negative. Got a message from his brother saying they are trying to figure out what to do. In the mean time they took down his other listings but haven't shipped anything sold.

What would you do in this case?

For more info: it was about 50 bucks in coins and I sent payment on May 13th.

Week ago Monday My buyer messaged me about package lost, I checked tracking number and yes still stuck in Fort Worth, Texas, April 23 to 28 still in there, I contacted usps and they’re working on it, no update today. He live near USPS place about 10-15 minutes. I talked to usps about it, employee told me tell buyer contact usps place more fast time than wait. Then he don’t reply back. Then on Monday he requested for refund, message “item has been lost by USPS. Tracking info has not been updated in almost 4 weeks”. 4 almost week, nope it’s 3 weeks. So I told buyer can’t do that, contact usps then he don’t answer, I went to usps office and they’re working on it. Me and USPS employees filed missing package. And contacted buyer about it. Now he don’t relay back for 4 days, one time last I messaged buyer again. What’s going on with buyer? He don’t answer. He’s so annoying and waste my time. I’m waiting for his reply. What do I do? But he said “item has been lost by USPS.” How he know that lost? Prove? I suspect it he got packages I believe. I messaged buyer last chance say hello can you check my messages please? Let’s see if he answers or not.

Like I’ve been buying all times and many times packages stuck in my usps local. I went to there and asked it then they found it and picked up. That’s easy. But I don’t get it why he don’t answer my message.

Item was delivered to wrong address. Letter from post office showing item was not delivered to my address. ebay refuses to refund WTH?!

20 years ago or so I turned off international shipping since I heard it was a headache. Have things changed for the better? I see posts about ebay international shipping where you send the package to ebay and then they take care of the international leg. If anyone has experience with this please let me know if it's a smooth process or if it's still a headache

Hi guys- My question is this: I sold to a buyer in UK. I charged $14.99 to ship domestically and $36 to ship international. So over at the shipping invoice page i see where i am supposed to ship to their hub - ok all good there, but suddenly the cost to ship has gone from my domestic charge of $14.99 to $17.00 - why??

For the record, the actual shipping cost to ship to their hub was $12.00 so what happens to the $3.00 left from the domestic shipping - or actually $5.00 left, because ebay has decided to charge the $17.00 for domestic? Do they simply carry whatever is left from domestic shipping over to the cost of international shipping? And what happens if the international shipping is above or below my price of $36.00?

Another related question: I chose to ship USPS Priority for domestic, but when the shipping invoice page opens it shows just the fact that i have to ship it " ebay international standard delivery" at a cost of " $17.00". It does not specify the method of shipping so my question is could i have shipped the package via "any way i chose like ground advantage" or do i have to stick to shipping it via Priority as stated in my domestic shipping method?

I hope i'm making sense with my inquiries..apologies in advance if i am shooting a lot of questions at once.

Much obliged.

My auction has just ended for an almost new Microsoft Surface laptop. Good photos, honest information. It's about 4 months old and it's looks like new. Original packaging etc.

I paid around £1,100 in December 2025 and listed it starting at £500 on a 10 day auction.

I have 100% feedback, member for about 20 years and a purple star (whatever that means).

I got 20 views, 2 watchers, 0 bids.

What did I do wrong? I'm honestly amazed that it didn't sell!

I just noticed we had 4 defects out of just over 1000 sales which has put us 'below standard' this has moved the selling fees firmly into an unsustainable range.

There are 3 defects from last summer which will have dropped off next month. I think we have had a drop in sales and this moved us into below standard.

I have pulled our entire shop (actually put us on vacation for month) and will keep doing this until the defects drop off.

I don't know if this is what eBay wants sellers to do but I have no way of contacting them.

Hey everyone,
I’m a seller up here in Canada and I’ve been shipping to the US using FedEx labels bought through eBay. Lately, I’ve been getting hit with extra charges ($3-5) on pretty much every order after they’ve already been delivered.
I’m pretty meticulous about weighing and measuring my packages, so I’m confused about why this keeps happening. It’s definitely starting to eat into my profit margins.
Is anyone else dealing with this?
Are these just common "adjustment" fees that I can't avoid?
Is there a specific surcharge I should be looking out for?
Is it even worth trying to dispute these through eBay, or is it a waste of time?
Any advice or tips on how to stop these charges (or fight them) would be huge. Thanks!

I am selling a set of wheels that will ship in four separate cartons. When I enter the package details to calculate shipping, there's no way that I can see to indicate that it's x4. How do you handle this?

I’m new to using eBay but have some things I’m wanting to sell, after posting my first items I noticed that the AI feature is built into the system, is there a way to turn that off? I took a look through the settings and tried to contact customer support but even that had a note that AI would be used.

EDIT: I've checked my emails and I sold the item in question 12 days ago (exact same postcode on the email from that time and on the prepaid label) so it might be a glitch. I'm going to contact support tomorrow and see what they say before I start getting anything packed.

Hello everyone, hopefully someone here can help me.

I've sold an item on ebay but I've not had an email come through saying I've sold an item, nor a notification from the app like I normally do. I have the option to get a prepaid label but when I go to check the order, I can't see a username or any other information on the order (e.g. order number, selling fees, things like that). Can anyone tell me why this has happened as I don't want to send it out and up losing money and the item.

I sold three bottles of body spray for $200. The buyer sent a photo showing one bottle that supposedly partially leaked in transit. I find that hard to believe as the tops were screwed on very tightly and taped shut. Anyhow, they stated the other two bottles were just fine, but are requesting a return. I have messaged them twice in the last few days offering a $70 partial refund for that bottle and haven't heard back. Is my only option to just allow a full return, otherwise eBay will refund them anyhow? It just doesn't make sense to me that they'd want to send them all back instead, considering they are all the same scent and two bottles are perfectly fine. Thanks for any input, this is the first time ever (nearly 1k sales in over two decades) that I've had an item arrive with issues or a return.

Hello i bought a product on ebay, the product was working fine, suddenly stop working, i chat withe the seller and send me spare parts, we replace the spare parts and the product was working again, after 15 hours of working well, i though everything is fine, then i close the return, now the product stop working again, what can i do now? i need to chat to the seller?

I've been selling for around 6 years now and received my first negative feedback. I'd understand it more if it was something I actually did incorrectly but as far as I can tell this just comes from impatience.

The Negative Feedback - 'the delivery took forever... usually when i order from USA it comes to Canada in 3-5 days, for this order I waited 20 days... my orders from China came faster than that. For a bit i felt like i was being sc*m'

This was an international shipment to Canada from the US using the international shipping program. The order took 13 business days which is not the 20 days as they wrote even if weekends were included. I never received any message from the buyer regarding a sc*m concern.

Other issue that popped up shortly after receiving the negative feedback was the sold order page is now marked with 'This order has a listing with a policy violation.'. As in I had the page up with no warning, refreshed and the warning was there. Really confused about this. The item was a purse.

I've already requested feedback revision, asking kindly but still laying out the facts about shipping and estimates regarding the international shipping program. I don't have much hope they'll be willing to change it but it can't hurt.
I'm wondering if there is anything else to do given the nature of the negative feedback feeling really unfair or if it's just a block and move on kind of thing. Input is appreciated!

*Censored due to auto flagging of rule 1 not letting me post, not a real sc*m just accusations :,)