u/Altruistic-Bug-4393

I’ve been dealing with this issue for days now and Jio support has honestly been useless so far.

My device:
- iPhone 17 Pro Max
- Indian retail variant (M****HN/A)
- 5G enabled
- Latest Jio carrier profile installed
- Fully supports Jio 5G bands

But my own Jio SIM is permanently stuck on JIO 4G and the MyJio app says:
> “You are using a 4G device.”

Jio support then emailed me saying:
> “Apple iPhone 17 Pro Max (A3526) is not Jio True 5G compatible.”

Which is insane for a flagship iPhone.

Now here’s the important part:
When I insert my brother’s Jio SIM into the SAME phone, it immediately connects to Jio True 5G without any issue.

So clearly:
- the phone IS compatible
- 5G coverage exists in my area
- and the problem is with Jio’s backend provisioning/database for my number or IMEI mapping

Looks like Jio has incorrectly classified my IMEI/TAC as non-5G compatible in their system.

I’ve already:
- reset network settings
- restarted multiple times
- checked carrier updates
- verified Indian variant
- enabled all 5G settings

Still nothing.

Has anyone else faced this exact issue? How do you get Jio to escalate this beyond scripted customer support replies

I’ve been dealing with this issue for days now and Jio support has honestly been useless so far.

My device:
- iPhone 17 Pro Max
- Indian retail variant (M****HN/A)
- 5G enabled
- Latest Jio carrier profile installed
- Fully supports Jio 5G bands

But my own Jio SIM is permanently stuck on JIO 4G and the MyJio app says:
> “You are using a 4G device.”

Jio support then emailed me saying:
> “Apple iPhone 17 Pro Max (A3526) is not Jio True 5G compatible.”

Which is insane for a flagship iPhone.

Now here’s the important part:
When I insert my brother’s Jio SIM into the SAME phone, it immediately connects to Jio True 5G without any issue.

So clearly:
- the phone IS compatible
- 5G coverage exists in my area
- and the problem is with Jio’s backend provisioning/database for my number or IMEI mapping

Looks like Jio has incorrectly classified my IMEI/TAC as non-5G compatible in their system.

I’ve already:
- reset network settings
- restarted multiple times
- checked carrier updates
- verified Indian variant
- enabled all 5G settings

Still nothing.

Has anyone else faced this exact issue? How do you get Jio to escalate this beyond scripted customer support replies

I’ve been dealing with this issue for days now and Jio support has honestly been useless so far.

My device:
- iPhone 17 Pro Max
- Indian retail variant (M****HN/A)
- 5G enabled
- Latest Jio carrier profile installed
- Fully supports Jio 5G bands

But my own Jio SIM is permanently stuck on JIO 4G and the MyJio app says:
> “You are using a 4G device.”

Jio support then emailed me saying:
> “Apple iPhone 17 Pro Max (A3526) is not Jio True 5G compatible.”

Which is insane for a flagship iPhone.

Now here’s the important part:
When I insert my brother’s Jio SIM into the SAME phone, it immediately connects to Jio True 5G without any issue.

So clearly:
- the phone IS compatible
- 5G coverage exists in my area
- and the problem is with Jio’s backend provisioning/database for my number or IMEI mapping

Looks like Jio has incorrectly classified my IMEI/TAC as non-5G compatible in their system.

I’ve already:
- reset network settings
- restarted multiple times
- checked carrier updates
- verified Indian variant
- enabled all 5G settings

Still nothing.

Has anyone else faced this exact issue? How do you get Jio to escalate this beyond scripted customer support replies