HSBC Live+ application rejected due to employment verification mismatch after company acquisition. Any way to appeal?
I recently applied for the HSBC Live+ credit card, and the application was declined because my employment couldn't be verified.
The issue is that my employer has gone through multiple acquisitions and rebranding over the years. As a result:
My official work email uses the current company branding.
My salary slips still show the older legal entity.
Both belong to the same employer, but the names don't match.
I suspect this mismatch caused the employment verification to fail.
Has anyone dealt with something similar?
Is there an email ID or escalation team at HSBC that handles manual verification?
Can I submit additional documents like payslips, employee ID, or an HR confirmation?
Or is the only option to wait and reapply?
u/Altruistic_Split_282 — 14 days ago