r/HSBC

I've been with HSBC for 19 years, in that time my local branch has closed 4 times, to the point where it isn't even local anymore.

I am happy to use online banking, so that's just a minor annoyance. But I've had two recent gripes with the online banking which has be tempted to just close all my accounts and move bank.

Firstly, I was in holiday and my card was cloned, it happens, what doesn't happen is it took over 36 hours for the bank to respond to my messages leaving me without any bank cards for this time as I wasn't able to order a new one and add it to my phone wallet.

And now, I'm trying to get an appointment to discuss getting a mortgage in person (because it's a big topic and I don't want to entrust it to a phone call alone) and they refused to offer me an in person mortgage appointment as I had not made an offer on a house.

I asked for a general finance appointment, the waiting list is over a month.

What is the point with this bank anymore?

A recruiter reached out to me to schedule a meeting to discuss a Wealth Office Sales Manager role, but she did not give me any details other than a job posting, and that posting seems quite vague.

If anyone is familiar with this role, can you shed some light on the day to day of a newly onboarded Sales Manager?

For background, I am coming from JPMorgan Private bank for the past 5 years, and Chase Wealth Management for the last 7 months.

Is this a call heavy role, or will I be partnering with a team? What is onboarding and training like?

Any insight is good insight as I am relatively unfamiliar with HSBC.

Thanks!

Hi everyone,

I opened an HSBC ESB Salary Account through an HSBC office camp on 13 August. During the application, I opted for the HSBC Live+ Credit Card as well, and later received an application PDF mentioning the Live+ card.

My salary account has been opened successfully, but I haven't received any update regarding the credit card application - no confirmation, reference number, or approval/ rejection message.

Has anyone else experienced this? Is it normal for the credit card application to take a few days after the salary account is opened?

I applied for HSBC Live + credit card yesterday. After providing all the required information then comes Video KYC.

It was disconnected by first agent. Then second ones call dropped. Third one was not able to see PAN card from laptop so suggested to join from mobile and disconnected.

I tried on mobile but it was showing status you are already on call wait for it to end and after some timeit showed you are not loggedin continuosly even after refresh or open incognito.

Finally tried again on laptop same fiasco, PAN card is visible but DOB is not visible in END. Not sure I have already verified DOB with Aadhar verfication in application with OTP in online application, seems nitpicking I can also see that clearly in video feed but not to them. Finally HSBC rep dropped the call and asked to again join from mobile.

I tried again same issue on my mobile chrome, asking for login but no way to login provided.

Tried from another phone finally it started but one represntative asked to remove headphone to take photo of me and then I was not able to hear her after removing headphone for few seconds and she disconnected quickly giving no time.

Finally connected again and everything went through but it was more furstrating like job interview. Even after my all the authenticated details asked same. Like in address Aadhar mentioned ward no which is not relevant but they mentioned I missed important detail. Similarly for office address and even salary to the last digit after providing same as documents.

After all this status is some weird message "Clarification Required. Your application is pending as we require additional clarification. Please contact your Relationship Manager or visit your nearest HSBC India branch to provide the required information."

Any help... Feeling dejected for no reason due to idiots representatives with no common sense and testing patience to the core. Somehow I remain composed but seems that was not common to them so mentioned some weird thing after providing everthing correctly.

I don't have even RM or card number what to do now???

https://preview.redd.it/v01obpxwf2jh1.png?width=1119&format=png&auto=webp&s=0ba5a5105ad73e8b8f1e46ad4d1315d2ae893e83

Hi, I recently opened a salary account in HSBC via corporate tie up . But i got a mail stating my credit card is rejected but received salary account details and i can apply back after 6 months, my credit score is 758 currently, does hsbc have any particular conditions to provide credit card along with salary account?

Hi,

I’ve applied for a HSBC Premier Current Account but it’s taken so long to open I am not sure what’s going on. I can see a soft search has been done on me on the 2nd but the HSBC app still says my application is being processed.

I’ve tried to ask for help but as I don’t have an account it’s difficult.

Any advice?

Hi, I recently opened a salary account in HSBC via corporate tie up . But i got a mail stating my credit card is rejected but received salary account details and i can apply back after 6 months, my credit score is 758 currently, does hsbc have any particular conditions to provide credit card along with salary account?

I have been using banks more than 15 years and for the first time in my life a bank made a mistake with my name. The question is, what happens if I use this cheque when my name is not correct? Any ideas and does this happen to someone else?

I’ve been trying to open a salary account with HSBC, and honestly, the experience has been incredibly frustrating.
My take-home salary is around ₹2.4 lakh/month, and despite that, getting basic assistance from HSBC seems impossible.
Phone banking — no response/help
Chat support — no useful response
Website — broken/unusable for the application
Tried multiple times to complete the salary account application — still unable to do it
What makes this even more frustrating is that I already hold an HSBC TravelOne Credit Card. I’ve been trying to get the HSBC Live+ card for almost 2 months, but due to issues with their website and the lack of proper customer support, I still haven’t been able to complete the application.
I genuinely don’t understand how a bank can make something as basic as opening an account or applying for a credit card this difficult.
A premium banking experience should mean better service, not spending weeks chasing customer support with absolutely no resolution.
HSBC — please fix your website and, more importantly, provide some actual customer support.

hi! just finished my hr interview yesterday and they said they'll send the results next week if ill proceed with the manager interview. they said that's the last step since it's only for an entry level role. is this true? and how's the bg checking if i rlly have no delinquent cards, etc? they did said tho that it's gonna last for a minimum of 30 days. Tyia!

Does any one have any recommendation, I'm egyptian not a US.
I was working at a US botique IB but I left them.

I’m planning on doing this and would like to know others’ experiences of costs incurred, hidden or otherwise, so I can compare that with what HSBC Hong Kong tell me.

Has anyone had the switcher bonus paid yet? Completed all requirements nearly a month ago