Rewards reversed
Hello peeps
So I went through the capital one portal and bought something with one of those discount links.
I bought a product at bed bath and beyond, and got a $20 cash back applied.
Fast forward a few weeks and they reversed the reward, now my rewards are negative.
I called and they can't give me a reason, they just said the merchant excluded the item or something like that.
They did ask me if i used a promo code on the purchase, and when I log in to bed bath and beyond to see the order, i don't see one. The item i bought was "on sale" but its literally the same price now 3 weeks later, and I didn't see any fine print excluding sales.
When i get 3% cash back at the grocery store it doesn't exclude sales, so I don't see how that would apply here.
any insight?