u/Ambitious-Hold7158

Need advice from PH lawyers/accountants.

We’re a small accounting firm handling retainers and one-time compliance services. We’re currently in a dispute with a former client claiming they paid for a service that was never reflected in the SOA/billing.

We have: SOAs/payment records

Questions:
How strong is a claim if the alleged service wasn’t included in the SOA?

Any practical advice before this possibly escalates legally?

Trying to handle this professionally and calmly. Thank you.