u/Amir_ILikeCS2

Hello, I am trying to complete the under-18 Parental Consent verification on my account (Nickname: DuggyFlow). > During my first attempt, the system accidentally captured my face before my mother could sit down with her ID document. Now the automated Daon system is glitched and gives a "No match" error every time, because it thinks my mother is a different person. I created ticket #13465746, but the support replies keep sending automated answers and cannot help with the glitch. Could a senior representative or admin please check my ticket and manually reset my verification session so I can try again correctly? Thank you very much.

Hello FACEIT Reddit Management, I am a minor (under 18) and I am trying to pass the mandatory ID verification on my account (Nickname: DuggyFlow). Since I am under 18, I am using the Parental Consent feature with my mother's passport, exactly as FACEIT policies require. However, during the first attempt, the camera captured a glimpse of my face before my mother sat down, and now the Daon system is glitched, constantly saying "No match" and thinking it's a "different person". I opened Ticket #13465746 to ask for a manual verification reset so I can do it properly with my mother. Instead of helping, support agent "noxter" keeps replying with copy-paste templates and is now literally threatening me with a permanent ban and calling it a "felony" just because I am trying to do the Parental Consent verification with my mother! This is absolutely ridiculous and toxic. I am just a kid who wants to play CS2 without cheaters on your platform. Please, can a real SENIOR ADMIN look at my ticket #13465746 and reset my verification session? Thank you.