Harman Impex - Extremely Rude and unprofessional
Anyone else had a distressing customer service experience with Harman Impex? I had brought a cup holder. Tried installing it, but it wasn’t that straight forward. Called them, and they responded saying that they are not responsible for the installation. Fine. If you say so courteously, it’s ok. But the other person started yelling at me! And I was stunned. Never experienced such a pathetic behaviour.
Before installation, I had asked if they help with installation. They said the product has an installation guide. But the guide is in Japanese. Sure you can translate it, and then try to figure out what to do. But when I’m buying an overpriced product, I would expect some kind of help during installation. At least share the proper YouTube videos that show the installation step by step.
They don’t even have a return policy. They say they replace the items, but I can imagine how that conversation will look like.
Extremely disappointed. Even the product looks and and feels like any normal, Chinese cup holder. Nothing premium or made from Japan sturdiness or premiumness.