Building-wide outage since Thursday at SE8 3FG – Support denying the issue!
Hi u/HyperopticCS, There is a major building-wide outage at Cavatina Point, 3 Dancers Way, London, SE8 3FG affecting multiple residents since last Thursday's maintenance.
Our account pages falsely claim service is "Active", so your frontline customer support agents are treating us as isolated individual issues. We are being given completely conflicting information—some residents are told it's a known network issue, while others (like me) are being told there is "no reported outage". We have multiple flats completely offline and cannot wait days for individual home technician appointments when it is clearly a building switch fault caused by Thursday's maintenance.
Please manually cross-reference the tickets for this postcode and escalate this urgently to the Network Operations Center (NOC) for a building-wide fix. (Neighbours from the building: Please drop a comment below with your flat numbers to prove this is a collective issue!)