Need Help!
I have been trying to talk to a real person for EBay for days. The 2 numbers I have aren’t letting me speak to an agent.
I sold an item it got delivered but they couldn’t leave it saying package was too big. Buyer wasn’t picking it up so I messaged her and she never got a slip from USPS. she went to pick it up and they said they had nothing for her. I told to bring the tracking number with her. She filed a missing package with USPS the file a claim on eBay.
Am I going to have to Refund her where they tried to deliver it and then lost it?
Where can I get my answers. This is the first time this has ever happened to me.
Someone told me to file for the insurance which I did they denied saying it was delivered. I’m so confused. Any help is appreciated. TYIA
EDIT::: I finally spoke with someone at EBay. They said I am covered because they attempted to deliver it but couldn’t leave it due to size or mailbox full. I just have to call back tomorrow and go from there. I was informed not to worry. Thank you all! I will let you know the outcome.