r/eBaySellers

I'm not able to post a screenshot for some reason, the photo option is greyed out, but a buyer contacted me today regarding some cargo shorts. He lives on one side of the country and I live on the other. He came to me asking why my shipping was so high, that he was curious. How he's really interested in these shorts though if I can make it cheaper. Suggested USPS Ground.

I told him I use calculated shipping, the cargo shorts weigh between 1-2 pounds (1.2 to be exact), we live on opposite sides of the country, and USPS increased rates last month. I use USPS GA.

I also pass my discount to my buyers and my dimensions are the basic 13x10x4 I use, so no goofy dimensions. I do have a $1 handling fee, but he was upset about a $5-6 difference.

He responded asking why mine is so much more then, because everyone else's shorts is $6 to $7 shipping. How he's been an eBay seller for over 20 years and knows how shipping works, that it doesn't cost that much to ship.

How I charge more than 99% of ebay sellers and that price hike or not, he wants to know why that is.

I blocked.

The answer to his question is obvious though. These sellers either live close or have a low flat rate for cross country shipping and lose money.

There's always a few people like this. Haven't had anyone tell me I must be doing something wrong with my business though and try demanding answers like I'm trying to be scummy and overcharge.

I just can't afford to lose $5 in shipping costs on a $20 item.

EDIT: I use a polymailer, not a box. Not sure why there's that assumption. 13x10 are polymailer dimensions. The 4 inches for height is a default to account for my thicker items. 2 or 4 inches for height with that length and width changes nothing for price of shipping and keeps me from measuring every single bag.

I'm not a proper eBay seller but I do resell things that I find for cheap whenever I'm out and about or when I get an amazing deal when I'm online deal hunting.

Basically, I've got 2 windows business class laptops up for sale which I picked up for pretty decent prices from Cash Converters (UK) hoping I could flip them on for a decent profit.

Problem is I've listed them both initially (for more than what I wanted with offers accepted) and I kept getting people trying to scam me (one basically asked me to send my paypal over and they'll send the money to my account... lol gtfo).

I also have had a bunch of time wasters who ask for a lot of info and then not reply back.

Now here's the crux of the matter. I keep dropping the price every few days because I'm getting impatient and have hardly any views (I had a lot but I relisted since I tried my luck on a 3 day auction since they weren't selling initially for about 2 weeks).

I wanted advice on how to not rip myself off (by lowballing since I keep dropping the price) and how ask long the average windows laptop takes to sell (for those that sell laptops). Thanks.

Hey guys, I have been an Ebay seller for 5 years. Never a late shipment, 100% feedback, etc. Everything perfect. In February I had to go into the hospital due to a car accident and missed 3 shipments (I had no one to help at the moment).

Once I got out, I shipped out the items. Of course, Ebay restricted my account - I understood. In late March, they lifted the restriction and sent me a message detailing how my account was fully restored. For some time, they will release funds 3 days after delivery but after consistent deliveries, I will get it after the buyer pays.

That is NOT what has happened. They are holding the funds for 30 days. I have called 10 + times and each time, the agent could not help me. They each gave me a different reason - we're holding it to make sure you can pay shipping, it will be transferred on XYZ date (it wasn't), etc.

The only agent to help me escalated and gave me a case number toward the end of April. Three days later, I started receiving payouts. But then in May, no payouts again. All the money is sitting there on hold.

I've called agents this month and their replies range from "you'll just have to keep sending shipments on time and doing a good job" to "I think the problem is you should switch from daily to weekly payouts."

There is no reason this should be happening. I feel like I'm working for free for no reason.

I spoke to another agent tonight and he was a little helpful - he escalated it.

Has anyone ever had this happen or heard of it happening??

So, a buyer purchased an item from me and after I had shipped it I got panicked message from him saying he had the wrong address on file and wanted to cancel the order so he could repurchase with the correct address. I would have been happy to do that if it hadn't already been shipped. The only recommendation I had for him, since it was shipped in an envelope, was to file a change of address form. He ended up refusing delivery and I got the package back, un tampered with. I would like to either offer him a refund minus costs, or if there's a legit way to do it, have him pay for shipping again and I can resend it. But, I believe to do this it has to be outside of ebay's domain. Would I just give my Venmo info?

I sold a watch, an old Swiss mechanical. I made sure the watch was running, time would set etc. Anyway I'm not new to old watches and understand they can just break, so when the buyer opened a return -"item doesn't work" I wasn't completely surprised, I'll refund and look the watch over when I get it back it.

Here's where it gets weird. The buyer opened the account in Oct 2025, has 856 positives!!, has left zero feedback for others? and has not sold anything? Many of their feedbacks have been left by the same sellers, like several in one day?

The buyer never messaged me about the watch asking why it doesn't work or what's actually wrong with it.

Am I dealing with a bot? What's going on here?

I had a buyer purchase 2 items from me, shipped together ground advantage to Miami. Items arrived in Miami 5/10 (eta on delivery is by 5/14) and haven't moved since. Noticed this on the 16th and opened a missing mail case because I thought it was unusual. Buyer messages me saying he hadn't received the item on 5/17. Reached out to ebay and ebay says to reach out to USPS and see if they can look into it. USPS tells me the address is a freight forwarding address, and to this specific location delays of 1-2 weeks are typical and they ask me to find out which company the buyer used to freight forward and where they would be sent to as their final destination to help their investigation so I get a case number to follow up with USPS.

So I message the buyer, explain this, ask the questions and he answers nothing. Won't give me any of the information USPS requests, and if the items don't show up I am still stuck refunding him despite his lack of willingness to give any sort of information that would be beneficial to help this case. I feel like somehow he will end up getting refunded and getting the items both through some shitty chain of events.

I have no issue with refunding once I get it back. But they are saying it is cracked and chipped. I noted the scratch inside in the description and say to please examine all photos for condition as they are part of the description.

I also note no returns on my page.

Who would need to pay for shipping for this? I was already making not much on it, am I just going to have to bite the bullet and pay myself?

I sell vintage items across ebay, etsy, and shopify. When something sells on ebay I have to manually mark it sold out on the other two. I miss it sometimes and get an angry buyer when I have to cancel.

I tried sellbrite but the pricing hurts at my volume. I just need basic inventory sync and auto printing of shipping labels when an order comes in. Nothing fancy, but reliable. How are solo sellers automating this without a big monthly tool stack?

What we built:

• A Pokémon card shop on eBay based in Waukee, Iowa
• $450,000+ gross sales in mere months
• 8,000+ reviews with a 100% five-star feedback rating — not a single negative review
• eBay's highest-rated Pokémon shop on the platform

Why it mattered:

I was diagnosed with Young Onset Parkinson's Disease — an aggressive form. My wife built this to generate income for our family. The margins on Pokémon cards are in the single digits so despite the sales numbers it wasn't much, but it covered medications, appointments, and kept our family going.

What happened:

We formed an LLC to better organize finances — something eBay actually recommends. When our bank prepared the LLC documentation for eBay's tax verification, a bank employee made a typo on the Tax ID on a cover letter and corrected it with whiteout.

eBay flagged this as fraud and suspended the account.

What we provided to fix it:

• A formal letter from the branch manager confirming the error was entirely theirs
• Full LLC documentation with the correct TIN
• Bank account records matching the LLC
• A Letter of Good Standing from the State of Iowa

eBay refused to review any of it.

What we need:

We are not asking for charity. We are asking eBay to look at the evidence and recognize that their highest-rated Pokémon seller — 8,000 five-star reviews, zero disputes, zero negative feedback — does not deserve a permanent ban because a bank employee used whiteout on a cover letter.

If anyone has experience escalating past standard eBay appeals, has contacts at eBay's executive or trust and safety teams, or knows a consumer advocacy attorney familiar with platform termination cases — please comment or message me directly.

Store feedback images in comments to prove this isn't some pitty party or AI slop. We aren't asking for charity, we simply want our store back.

I shipped the wrong item, very similar,but wrong. Buyer left me some negative feedback. I immediately accepted the return. Anything I can do to fix this?

**Just realised I'm losing \~4% of revenue to refund-without-return. Is it Normal?**

Genuine question for US sellers.

Do you track:

* money lost to returns * refund-without-return * damaged returns * chargebacks

Or treat it as "cost of doing business".....

Dug into 6 months of statements last weekend. 4.2% of gross gone across these four. Tell me I'm not the only one.

Seller since 2017, over 1k items sold. Top Rated seller. For quite a while I've been using sold comps and "Sell Similar" to build my listings, I keep right around 800 items in my store every month.

In the last week, I've been hit with not one but 2 policy smackdowns, and when I appealed, found out that eBay changed what items they allow in the last week.

So my listings were now in violation.

I immediately pulled them out of the store, contacted support and found out that just because someone sold X item in the past doesn't mean it's allowed now.

So of course with 2 policy violations on my record my shop has absolutely nosedived.

Be ye not so stupid, fellow sellers.

Welp this didn't take long. I can see the gray area with this.

A. I be a prick ignore this and send the item anyway.

B. the buyer whines to Ebay with a INAD and I get screwed on the shipping both ways.

Buyer:

I just won the bid on this and unfortunately my teenage son placed the bid. These aren’t even his size, is there anyway I can cancel this. I sincerely apologize for the mix up

EBay:

9:37 AM

We told buyers they can’t cancel this item per our policy. If they ask to cancel, you can decline knowing you're protected from negative feedback for that decision.

** I'm going to cancel the sale and block this buyer. I do believe the blockage of buyers will increase. Thoughts?

Buyer ordered a Garmin GPS cable for a boat from us. New, OEM Garmin product. Just got a notification from Ebay that's it's automatically coming back to us under Ebay Auto's "return anything" policy.

Buyer's reason for return: "Just didn't like it"

Not sure what there is to like or not like about a cable. It's not a hat......

So if we get it back and it's the same untampered product, fine, we'll just relist.

But if he sends back his old busted up cable, how likely are the AI overlords at Ebay to back us up against return fraud? Any recent experiences?

What if on a return label is put in a box instead of poly mailer that was originally used. Have you seen adjustments for this?

I have been debating on if I should give try on selling on eBay since I buy things on eBay and I want to make money on selling stuff. What’s the fee on selling stuff?

How did you do with selling stuff this year?

I will never understand the lowball offers. I always try and price my items in line with recent sales. I allow offers but set a minimum. Every now and then I’ll look to see if I received any offers that were automatically denied to see if I should reevaluate my price. Tonight on got an offer that was 35% off the listed. I realize they may be just trying to get an idea as to the minimum but it’s kind of wild to me.

Has anybody ever had this happen where they dropped off multiple packages at a post office location. I sold a penny I saw the JFK mask and I saw the battery for a tool. I dropped them all off two of the packages got scanned in one did not. I’ve paid for extra insurance because it’s a mask from the 1960s of John F. Kennedy, the president and if it got crushed, I thought we would be safe and selling for 15 years and I always put them on the counter. It’s never been a problem but today it was and now $800 is on hold because of all my other items that I’ve sold cannot be processed until after they are delivered I’m very frustrated. Is this happened to anybody recently? How can I rectify the situation?

Yesterday, I tried to set up a one to one phone call with an eBay consultant to help me with my eBay store.

I received an e-mail today telling me, that I do not have a registered business with eBay. I’m confused, because I do have a basic store with them.

Then I continued reading, and learned that, you either have a personal or business account with them.

I did originally opened has a personal account, however I assumed that by opening a store with them, it would have automatically, became a business account.

Here’s my question… anyone with having dealt with this issue before, what is your opinion on this? Should I leave it alone or switch to business? Any suggestions and comments would be appreciated. Thank you in advance for your feedback.