r/eBaySellers

Basically, what should I do or expect? She's demanding a refund, which I mean, it wasn't much, but I'm always trying to be aware of the communication and effect this may have on my account /funds (after all, this is for profit).

Item was shipped out June 28. On July 1, it arrived at the destination center and has been "out for delivery" since. Being a reasonable American, I know the USPS was probably inundated with packages, shorted employees, and all locations closed on Saturday the 4th with many being closed Friday the 3rd as well. I know the one in my town was INCREDIBLY busy. This means logically to me that even if the package arrived before 5 pm on the 1st, to go "out for delivery" on the 2nd, if anything happened, like it was forgotten and sent back to the facility to be re-delivered, that it probably won't happen until Monday. I actually tried to ship more packages Friday and got told by my local office it may be best to wait til next week (starting tomorrow) because they were so busy.

My small pet peeve is people buying things, demanding refunds, and keeping the item at the expense of.. whatever they're buying from (for anything/anywhere).

Should I request the buyer wait until at least 5 pm Monday?

Or should I just take the hit and process it now? Naturally I would not refund shipping costs as.. well.. it was clearly shipped, and the buyer knows it.

For additional info, this item is less than 15$, BUT it is not something replaceable. They don't make it anymore. I don't particularly care to get it back tho, as shipping it back plus a refund would leave me in a negative - for some reason shipping that was 10$.

So I sold a perfume for $300, I wasn’t able to ship it due to it being my second sale and the last one was over 2 years ago. I asked my brother since he sells on eBay and he mentions they don’t allow open perfumes to be sold, I only sprayed it to smell it but he says that counts as it. Should I refund the buyer or go ahead and ship it? The buyer knows it’s been sprayed and they have over 50 plus good reviews.

Just another typical Pokemon card seller here. I was recently scammed out of $762 selling a Pokemon 151 UPC box. It was my own fault though, I forgot to put a signature on the label. Even though there was proof in the tracking that the buyer picked up the parcel from the post office, I still lost the case because the buyer pretended he didn’t receive the item due to no signature.

I’m turning my attention to selling sealed booster packs. I’ve been reading a lot of horror stories on here that buyers will file a return after opening the sealed booster packs and eBay siding with the buyer every time.

Is there a way I can avoid this happening? I haven’t sold in awhile because my last sold item I got scammed so it’s really turned me off from it.

If I write in the description of my booster packs that I will under no circumstance accept returns that have been opened, will that save me? Or what do I do?

I am tired of no measurements on listed items. There is one item I want providing it fits my iPad. But it is just called a Laptop tote bag with no measurements. WTF. I feel like buying it and then if it doesn’t fit, return as not described since it didn’t fit my laptop and they were too lazy to measure it. Just recently, I ordered XL top that fit like a XSmall - I did use not as described and took photo with measurements and showed a 32” bust is an XSmall or small. If you know your item is not standard measurements and you don’t include such - that’s on you.

I sold an electronics item for $800 on eBay. I shipped it and it was delivered on the 20th. 10 DAYS LATER, this buyer claimed it was delivered to the wrong zip. Only thing is, the zip they claimed it was delivered to redirects to their home zip, their home address is a third party shipping company, and USPS delivered to a completely different zip.

So basically, buyers zip: **122
Buyer claims it was sent to: **198
USPS tracking says it was delivered and signed for at: **152

(*: same #)

I called eBay support twice providing them with the proper information and they said both the buyer and I would win. Fine, I don’t care. I put in the same tracking info into the claim portal AS DIRECTED TO BY AN EBAY AGENT, Only to wake up this morning to find eBay sided with the buyer because I “didn’t issue a refund” and they took $800 straight out of my bank account with no date warning?!

I already opened a missing package claim with usps and I swear this is a problem with usps. I DONT SHIP THE PACKAGES, so why in the WORLD should I have to pay out of pocket to cover this scammers loser rear end. Absolutely insane.

I filed for an appeal with like 7 screenshots and a huge explanation. Please tell me I’m not screwed and out $800, because it’s going to take me forever to recoup that loss…

So I sold 3 dvds to a buyer. When I went to fill out shipping info I noticed it was an FPO address which was something I had never dealt with. I still do my own labels so I filled it out and took to post office. When I got there they made me fill out a customs form and everything and I even said I thought EBay did anything that was international shipping. Anyhow I filled out form and shipped. Well after just a week, maybe a little more buyer done filled item not received. Well tracking showed still in transit so I left it alone and messaged buyer that it could take a month, I had looked it up according to Google. Needless to say that after a month the package went around the world and got delivered to me. So a case was still open bc buyer had opened an item not received. This morning I woke up to that EBay had reached a decision and had sided with me bc item had shown delivery even though it was delivered to my address and not buyers. I mean WTF. I guess there isn’t an actual person looking at case. Anyhow I refunded buyer obviously bc I’m the one who got the items back. But point is I sold something, buyer opened case, item was redelivered to me, and EBay sided with me bc item showed delivered. I learned that if another FPO address orders I will just have to cancel bc it’s not worth it.

So I have a Pokemon XD Gale of Darkness GameCube Custom Skin. Its a rare collectible for Pokemon fans because the only way to get this was to pre-order Pokemon XD Gale of Darkness before it released back in 2005. It was never on sale and also most people at the time immediately peeled the skin off and stuck it onto their GameCube so finding a complete set that has not been taken off the sticker backing is very hard. I think there is only like 7 on sale on ebay and only a few sold ever on ebay. I have one of these still in it box and its worth between $120 - $200, but I'm not sure if I should list it right now in the middle of summer. The material for the sticker is a raised vinyl material meaning its a sticker with like a raised clear thick vinyl layer of top that give it thickness so its not just a flat sticker. I'm worried the vinyl would warp or melt especially in 100 degree Fahrenheit weather and way hotter inside the USPS trucks. Should I just wait to sell this item?

I have been on eBay 10 years, I always put accurate weight and measurements when listing using calculated shipping. However 3 times this past week when I click to purchase the label (NOT changing ANYTHING) it costs more than the buyer paid. The last 2 were only a dollar difference but today's buyer paid 5 and shipping is $9.

What is going on?

I posted my first 3 items to sell today and someone messaged me with their order confirmation. I haven’t received anything on my end about someone ordering from me and it shows that my items still have no views. Does this sound legit?

The title basically says it all. Had a sale (I knew was going to be difficult after I accepted an offer & he started asking 21 questions). Long story short, he got the item, claimed it had a bad smell (although he couldn’t describe it) & wanted to return it, so he opened up an INAD.

I immediately accepted the return & he never shipped it back. Yesterday, eBay closed the return, which released the money from the transaction they had been holding.

My question is- How do I recoup the cost of the shipping label the buyer never used?

I just sold a highly collectible PS2 video game. It sold for $150 which is over the $100 limit that USPS Ground Advantage covers for free so if anything happens to it USPS will only payout a max of $100 if its their fault. When purchasing the label ebay mentioned this and said that I can buy additional coverage for $3.17 that would cover the entire $150. Its only $3.17 so I just did it. Have any of you done the same before?

And yes I knew there was a possibility but I tested the waters to find out because no one really knew. Is it dumb.. absolutely if I am paying for 3lbs I should be able to ship up to 3lbs.. heres the fun part pirate ship labels generated at 8oz say 3lbs on the label when you print them. This coupled with the july 12th changes my 50--70k in shipping costs per year will probably be moving to UPS. Fun times.

Shipped a few packages that were 1lb 1oz as 2lb 1oz because it was cheaper I got my first Charge today for 3.55 for the difference.

Good afternoon all, I hope you are well

Just a quick one, I am looking for some guidance. I have a macbook to sell and it is over £1500 on the secondary market.

How can I safely list and ship this so that I am covered if the worst was to happen and it gets lost for example?

I have checked the posting options and they only cover for up to £60 ?

TIA

I like to think I'm fairly knowledgeable about selling on eBay, but this is definitely a first. I've been selling since 2010 and I just got my first payment dispute. I guess that means I'm pretty lucky so far...

The buyer said they didn't recognize the charge. ($90 item)

I printed the shipping label straight from the order screen, packaged and shipped on time.

The tracking shows delivered, and that the item was picked up from the post office June 29 at 11:40am.

So I put the tracking number in the dispute, as well a screenshot from the USPS website showing the item was picked up.

Now it says the dispute will last 2 to 8 weeks until there's a resolution...

What's the usual outcome on these things? That's a long time for funds to be held...

I have shipped thousands of 10X10X2 boxes. Usually 6-10oz I only charge the buyer 4.99. I generally eat $1-2 a package.

In the last week I had two separate buyers advise me they were charged an additional $5 from USPS. At USPS today they scanned my package(I generally just drop off) and told me the rate was wrong and the buyer would be charged $5 etc upon delivery.

USPS confirmed the size and weight of package was exactly as I put into eBay. I paid the rate through eBay which was $6.89. They informed me it was incorrect. USPS clerk was no help. I spoke with eBay on the phone and they were no help and they would look into it.

Any advice on who to contact or what do do would be appreciated.

I sold a set of 8 glasses. While packing, I noticed a flaw on one. Ugh, I couldn't believe it. I messaged the buyer and said I would offer a decent partial refund if they still want the set, or I could cancel the order. It's been a day and they still haven't replied.

I had already printed the label, so it says shipped, which of course I haven't done yet. What do I do if the buyer never replies?

I sold an item, shipping was pretty expensive. Buyer wants to return, says reason is “wrong item sent”. I ask for clarification; buyer says “I needed style X and this is style Y”. I described them item as style Y and photographed it correctly; this was entirely the buyer’s mistake.

Buyer sent the return (paid for their own return shipping), and I got it. I’m perfectly willing to send a refund for the item of course, but not for the expensive shipping. I also don’t want to accept being at fault for a return; I’ve been selling on eBay for years and have 600+ positive feedback.

My question is, is it worth it to dispute the reason with eBay? If they side with the buyer against all evidence, which for what I understand is usually what happens, would I receive any negative consequences for that? Could eBay make me retroactively pay for their return shipping?

TL;DR: buyer mistakenly bought item, paid to return it but said I was at fault for the return. Is it a good idea to dispute this so I’m not dinged for this as a seller and don’t lose money on the shipping costs?

I may have missed something regarding eBay and USPS postage. I use the eBay postage to print my labels. I noticed today while mailing some boxes out I got screwed on shipping postage. What’s even worse for example: I listed postage on the item listing as 3 pounds and 10x10x10 box. It really was only 1 pound and I used a 6x6x6 box. I still owed more than the seller paid. I am usually good at weighing and measuring ahead of time. And I never notice I pay more than the buyer. But today I had three boxes over estimated in the listing and I still lost on shipping. It’s only ground and all the boxes were ground on the listing and my postage. I have been doing this for many years. Maybe I missed something on my listing? Did I miss something new about using eBay postage? Please enlighten me because I had to have done something wrong or missed something.

Hi all is this normal?
Sorry if it’s a dumb question I had to move from vinted to eBay as I got wrongfully banned on that site so I started selling my products on here however after 2 hours no views yet. Can someone explain the traffic for me? As on vinted its more quicker
Thank you! :)

Hi everyone, I have been selling on eBay for a few years now, but it is not something I do very frequently. I have never had a buyer try to cancel an order before, nor have I experienced someone who has purchased something “accidentally”. I do not allow returns, as obviously I cannot guarantee that it will come back to me in the condition it left in. Monday night at roughly 9pm I got a notification that my laptop sold. It was priced at $1,060 (gaming laptop). I created my label, (pirate ship) and boxed it up nicely that way it was ready to go in the morning, and then I went to bed. I work mornings, so I do not stay up late. Also, take note that the buyer is on the other side of the country, and 3 hours behind me. Tuesday morning I got up, got ready for work and hit ups right as they opened before going to work. Once I was at work I got on eBay to upload the tracking and was met with a cancellation request. The buyers comment was “I was browsing for laptops and purchased the wrong one, I apologize for any inconveniences. Im gonna try and cancel same day at no cost.” I obviously hit marked as shipped since I had already dropped it off, which declined the request. I messaged him politely and just let him know that I shipped the laptop that morning and did not see his cancellation request until I went to input the shipping info. His response was - “I know you want to sell this item and get your money, but I'm not gonna take it. I purchased this item by mistake (I'm sorry) and cancelled in about 4 hours of purchase, and at night.
From what I understand so far:
- you saw the purchase before bed
- I cancelled after 4 hours, which is rather quick
- you woke up and went through with the shipping without seeing my cancellation request
From my side, it seems weird like you're forcing me to take it. So if that's all true, this is going to be a lot of time just for me to send the item back, regardless of
"returns not accepted."
I will most likely have eBay step in as unfortunately I have been in this situation before. I use this platform alot.
I'm sorry for the time wasted on my end but more time will be wasted now.”
Again, this person is 3 hours behind me. Four hours from purchase in my time zone is 1am. I was asleep by 11. eBay didn’t send me any notifications so when I turned on my phone there was nothing urging me to check eBay. I’ve always shipped packages right after they’re purchased and have never dealt with this. Considering I don’t allow returns and this laptop is going all the way from the east coast to California… I don’t trust its return anyway. The conversation went back and forth a few times with him being rather rude, and me keeping my cool until I told him I’m not further discussing the matter while the laptop is in transit. It’s eta to him is Monday. What can I expect from this if he contacts eBay? I followed through with what I was supposed to do. It is not my fault he accidentally bought it. eBay only charged him $15 for shipping, but I actually paid $37. I do have proof of the laptop working and being accurately described and pictures of my packing process as I always anticipate a possible scammer who will say the item isn’t as described. My funds are on hold due to it being a high priced item, so I have not received any payment for it yet. If anyone has experience with something similar, please let me know. I have anxiety about how this will go. I insured the laptop ($1,060) for its travels there, so I’m not as stressed about a transit issue.