(T_T)
My account was wrongfully permanently suspended nearly 2 months ago on June 22nd 2026 for SOM. I’ve never posted anything as main posts, only stories sometimes that only a small number of people can see as my account was a personal private account that I only used to save, like and repost posts and reels that were funny, relatable or related to my interests. I stupidly didn’t download many of the stories that I posted as I assumed that they’d stay on my account forever, I never thought that my account would get banned out of nowhere like this 😭 I did download copies of my data periodically, but the last time I did that was in July last year and I’ve posted many times and interacted with a lot of posts since then so I don’t have access to my data from July 2025 up until June this year. I’ve had this account for nearly 7 years.
The only things remotely related to children that I posted were nostalgic pictures of me as a kid that I posted to my story reminiscing about my childhood and how much I miss it.. those pictures were not sexual at all, and if the ai moderation disabled my account and gave me that allegation because of those pictures, then that’s actually insane. Most of the time when I posted stories, I archived them shorty after and added them to my highlights, so I can mainly go through them more easily later. I received no prior warnings or strikes before my account got suspended, it literally happened as I was using the app. I immediately appealed and was only asked to verify my phone number by typing a code that was sent, I wasn’t asked to send my id or do a facial verification. I did try to add the facial verification selfie a couple weeks before this happened, but it kept bugging and wouldn’t let me upload it. Not even 5 minutes later, I received an email saying that my account still didn’t follow the guidelines and it got permanently suspended.
I immediately started researching different methods that I could try to get it back. I tried getting a free trial of meta verified on my other account to attempt to talk to an agent to see if they could do anything, but after waiting in the chats for hours, they told me that there was nothing they could do.
A few weeks later, I sent a letter before action to meta’s Ireland office, (I live in the UK sadly, i would have had many more options if I lived in America) in the letter I stated that if they didn’t provide me with an adequate human response or my account back within two weeks, I would take legal action.
Two weeks went by and I received no reply from them..
My threads and facebook accounts were also suspended on the same day because they were connected to the same email. I only randomly found out like 2 weeks later when I opened the app and got logged out. It said my facebook account was suspended for “account integrity”, I haven’t bothered appealing for it because I know they’ll instantly deny it. The funny thing is, I don’t even use facebook much at all, maybe occasionally if my mom sends me a reel to watch on there but that’s basically the only time I’ll use it. 🥀
I’m not really sure what to do now.. The google ai feature (I don’t use chat gpt or any other ai) that automatically shows up when you search for things told me that I should file a civil money claim against meta Ireland on the gov.uk website. It said I should file a claim for £35, and get a £300 claim amount back if the case is successful. I have no idea if what it’s telling me is true and will actually work.
If anyone else that had their account suspended in the UK knows what I should do, please send me your suggestions.