B10 - AC charging trips MCB
Posting on behalf of my non-tech savvy parents. They’ve had a B10 for a few months, with no problems until now. About a fortnight ago it stopped charging mid-charge in the middle of the night (at home, using an AC wall charger from Octopus Energy), and they then realised it had tripped the charger’s MCB in the consumer unit. Now, every time they plug it into the home charger it immediately trips the MCB, so they can’t charge it.
They’ve had the home charger’s support engineer out today, and they’ve proved nothing wrong with the charger - it charges other vehicles fine. They’ve engineer also showed them that with a gauge tester on the charger, with the B10 ‘it went straight up to 150’, but on another vehicle it gradually increased (I don’t know what units were being measured).
They’ve also now tried plugging in the provided 3pin charger into a wall socket and that immediately tripped the MCB for their sockets, so it’s clearly a car problem.
They’ve contacted the dealer and booked the car in for a week’s time (earliest the dealer could do), and the dealer apparently said straight away ‘it’s probably not covered under warranty’. Has anyone else experienced this? How can the dealer determine that a charging fault on a vehicle that’s only a few months old (and that essentially renders the car unusable once the current charge has run out), would not be covered under warranty?