u/Annual_Golf9660

Hi, yesterday we were playing league til 5:00 and then we went to sleep, today we tried playing, but her account was not loading, at first we thought it was just a bug from the client, you know how that works, but after several hours trying diferent things, she checked in the web in the penalizations tab, and there it was, a permanent ban, she doesnt even got any soft ban other than chat restrictions in valorant, but in league she never recieve any ban, we send a ticket already obviously, but im trying to know if someone knows anything about this or if someone also got this type of ban