Mint Mobile Stopped Working and they won't refund me
Edited to add: My phone is a Samsung Galaxy S21 5G (specific model number: SM-G99IU) that I bought through Mint around January 2023. Based on all of the responses, it seems like I'm missing something about my phone and compatibility. But despite me checking if my phone is compatible (Mint's website says it is, their customer support says it isn't)...so then is it a compatibility issue? How do I know buying a new one that claims to be compatible on their website will be?
I've been with Mint Mobile since 2022, using a phone I purchased through them, with 0 issues. Then 3 weeks ago, I lose service with a NO SIM message-this was when everybody seemed to be having outages. All the fixes I saw online (airplane mode, reset network, restart) didn't work. Customer service did troubleshooting with me and eventually switched me to an esim which fixed the issue. Then about a week later, I lose service again. Customer service goes through all the troubleshooting with me and then tells me to give it 48 hours-there seems to be an outage. At some point my phone works again, then stops again. I again try all the things and after a few days talk to customer service. They try to take me through troubleshooting again then confirm that my phone is now only partially compatible due to the recent updates to T Mobile towers. They say I can buy a new compatible phone as they cannot refund me. When I go to check if my current phone is compatible, it is. So what's to say that a new phone wont show as compatible online but then simply isn't? I am unable to use data, make calls or receive texts (unless connected to wifi) and they refuse to refund me. I paid for the whole year (around $360) in May and I'm just shit out of luck.
Obviously I'm disappointed and upset. Posting this as a caution to other and to let off some steam.