Personal experience with B&T CS
Just wanted to share my personal experience with B&T USA’s customer service as the title says. To begin I had installed a rare breed frt into my SPC and had broken one of the plastic safety detents. The firearm functioned fine with only one detent so I figured hey if it works I’ll wait a bit. I ended up going to the “contact us” part of bt-usa.com and filled out info needed. I immediately got a generic email from b-t@info basically saying “hey thanks we’ll get back with you within a day”. Cool. I figured it would be longer than one day considering all the stuff going on right now so no biggie. About 3 weeks later still nothing. I decided to message B&T USA on Instagram and immediately got a response with an email address to email my concerns too. Once emailed he added his customer service guy in. Within the same day talking to CS over email I had a tracking number with the parts that I needed. On top of that shipping had only taken four days. All I have to say is if you’re wanting to reach b&t usa about anything try different social media platforms.
TLDR: B&T had excellent customer service once I was able to get ahold of someone. Your mileage may vary.