Death waits for no one…definitely not a refund from booking…
A friend of mine battling cancer was given home hospice services almost 2 weeks ago. He can’t have it where he had been staying (his roommate/landlord is a hoarder and won’t allow anyone else in). There is an extended stay hotel that works with the American Cancer Society, and agreed to let him have hospice services in a room there. He booked the room and paid $2284 on booking.com.
Unfortunately, he had to go the ER the day he was supposed to check in &didn’t get out until 2 days later. The hotel cancelled his reservation and declined payment from booking.com (they sent proof of this to him and both sent it to booking). Booking.com keeps telling him they’ll refund after they get the money back from the hotel, and that it could take weeks. He’s repeatedly explained to them that the hotel never took the money, and sent all documentation. The hotel has cooperated/contacted them as well, yet they haven’t issued a refund, saying they will when they get it back from the hotel. They refuse to escalate the issue, and keep repeating the same things that don’t make sense.
Given the circumstances you’d think maybe they could put a rush on trying to get this figured out so this poor man can get settled. He doesn’t have any more money to spend, doesn’t have much living family, and I live too far away, so he’s staying at a friend’s in another much-less-than-ideal situation. It’s infuriating and breaking my heart that he’s spending his last days dealing with the stress and runaround from this company whom he entrusted with this money. What can he do or how can I help him????