r/Bookingcom

I(23f) am staying in a place near Washington Park on the South Side of Chicago for work. I am not originally from the US. I booked the accommodation for the entire month of October, but my coworkers warned me that the area where I am staying is not particularly safe. At around 2:30 a.m. last night, someone knocked extremely violently on my apartment door twice. The knocking was so aggressive that I was genuinely afraid the door might break. The apartment is supposed to be shared with other people, as it has three bedrooms, but I am currently staying there alone. I am on the second floor, and there is a keypad code to enter the building, so i don't know how the person made it to the door of my apartement. What I find particularly concerning is that the code for my apartment door is exactly the same as the code for the building entrance, as well as the code for my bedroom. Since the incident, I have been feeling extremely stressed and anxious, and I am no longer sure I will feel safe staying here. What would you do in my situation? Would it be possible to get a refund and move to a safer area based solely on what happened ? The only proof I have is the text I've sent in the middle of the night to the number associated to the booking reservation.

my partner and I booked a hotel in Italy (Dulce vita rooms Rome) through booking.com

we arrive and the AC doesn’t work, it’s 80+ degrees in the room. The TV is broken, the room is dirty, the water pressure and heat are barely there. just a terrible accommodation. It was basically too hot to sleep in this 3rd floor hotel room with no air flow.

we tried calling the “reception” (a couple‘s WhatsApp), and they didn’t answer multiple times. they finally answered and said well can’t do anything about it tonight, we’ll come tomorrow.

we just said no, this is a poor accommodation not as described, we are leaving and requesting a refund.

The “reception” claims that booking.com took the money, not them, so they can’t do anything. great. We file a report with booking.com who says they will have a response within 24 hours.

no response. We get back a week later, and call booking. They then claim that the hotel processed the charge and they cannot issue a refund. Are you kidding me?

We will never use booking.com. they have the “talk to corproate, talk to franchise” loop to never have to settle when people get ripped off.

we are now filing a dispute with our credit card. Please take our mistake as advice and never use booking.com. they will side with the hotel and never help you

edit: guys, not everyone is versed in the history of every subreddit. I was trying to be helpful by spreading awareness. You can just scroll past something if you want to. I also wanted to specifically call out the hotel so people who aren’t using 3rd party apps can be aware as well.

So I bought a ticket from booking from LAX to Manila about a month ago with China airlines as my airline. When I bought the ticket I put my whole name exactly how it is in my passport. Long story short I found out that my second first name and middle name was abbreviated (EX: John T N Joe). I contacted booking and they said they’ll correct my name. A week goes by and no update so I contacted them again and they said they’re waiting for china airlines response. Okay. So I wait another week and nothing. This time I call China airlines and they said that booking doesn’t need their response for a name correction. At this rate I don’t know who’s telling the truth. So I contact booking again and they said that my request is at the top of their list and that they’re waiting for china airlines. At this rate I don’t know what to do because I’ve been trying to get this fixed for almost a month now and I’m going to fly next week. I keep trying to contact them but I keep hearing the same thing from both China airlines and booking. What should I do? Will they still let me fly or allow me to correct my name at check in. One thing I know is that I am not going to be paying a fee since it isn’t my fault.

Be aware... booking com has been hacked again.

I work at a hotel and we have been contacted by clients. They are receiving emails about a supposed refund.

Looking at all the reservations and the information, I see that they are all bookings from Booking.

This shows that Booking doesn't have decent and reliable firewalls and IT protections.

Their service is worsening significantly since they sold off parts of their customer service department.

It seems that they no longer care about their clients or partners as long as they get their commission.

Going on 3 months with this now. I’m not sure what to do.

I booked a hotel through booking.com. I checked in, went to the room, it was disgusting. I went back to the main desk and said I couldn’t stay there. The hotel understood, apologized, and refunded everything.

That refund never got to my account though. Am I correct in thinking when the hotel refunded it, that refund now sits with booking.com, who then needs to release those funds back to my original payment?

Booking.com customer service has been awful. It’s impossible to communicate with a real person. I have emailed them the hotel invoice showing the refund and that I checked in/out within an hour. All they did was say they couldn’t reach an agreement between me and the hotel and offered $11 in hotel credits…

I don’t have an issue with the hotel. They refunded everything. I have an issue with booking.com because I think that refund was credited to them and they won’t turn around and credit me my $400.

I tried to dispute through PayPal and it was denied.

I tried to dispute through Discover and they said they couldn’t help…

What is this nonsense?

I have learned to not use a 3rd party site or PayPal and will always book direct with the hotel.

I have used Booking.com quite successfully for many years, but recently learned that they absolutely no longer care about their customers, even one who has given them so much business over the years. My account was hacked and my credit card used to make a fraudulent reservation. After 4 phone calls (wherein it's quite difficult to speak to a real person), multiple messages sent in a variety of modes, and supplying them with several documents, I heard nothing. Finally, I wrote a detailed email to multiple Booking.com executives, detailing the security breach, the fraudulent charge, my frustration with customer service, and my plans to report their inaction if they wouldn't resolve the issue. I heard back from them almost immediately, but then a few days later, they replied that they found no evidence of fraud and would not refund my money, nor remove the reservation from my bookings. Just horrible! I'm sad that I won't be able to use Booking.com any longer. You may choose to use them, but rest assured, if something goes wrong - including a security breach - you will NOT be able to rely upon them.

So i decided to give my property for a daily rent, and opened a booking account. From the first freaking day the whole bunch of scammers acounts from pakistan or indonesia decided to book my apartment and for the first time i did not know that i should mark them as no show or cancel. Then i got a text that i should pay up like 100€ commission or something and i was furious and ask them to cancel it. They canceled a part of it and i do not knkw why left one with commision 27.24€, and now i get final warning before legal actiom. Is it even possible to go to court or legal action for that much, and also to mention i am not going to pay up anything because no one stayed in my property coming from booking and they only caused trouble with their scam profiles, so i wonder what should i do.