Who’s fault is it? Booking or hotel? Hotel booking “hacked”, 50 people waiting…
I’ve arrived to Paris some 2 hours ago, went to my hotel where i booked 7 night stay on Booking only to find the lobby literally full of people and receptionist who asked me “did you reserve through Booking.com in the last 24 to 48 hours” “yes?” “That wasn’t us, we were hacked”. Everyone is stranded and all the hotels around us were full due to this. I had to catch a cab and go to a different location, just to pay for one night in person.
Here’s the thing. The woman working said there are surely OVER ONE HUNDRED (100!) people who showed up today, despite them having no available room!
I’ve filed a complaint like everyone else did but I am aware this might take a while and my money is gone. My question is, is booking even safe to use right now in Paris? Or was this just this hotels fault?