u/Appeal_Maximum

Today I was with a customer for hours trying to help them decide on a garage door. In my state I am offered 2 paid 15 min breaks. I decided to take my second break 30 -45 min before I am scheduled to leave. I know it is frowned upon but not forbidden (to my knowledge) to do this. I do not do this all of the time , but this cxm decided it was and is going to follow up with them about this. Meanwhile, I printed and notated SOP for future reference.is me taking my break within the last hour of my shift no allowed?