u/Apprehensive_Ask_232

Every time I try to load filament with the 0.4 nosel I get a weird clicking sound and nothing goes through (video attached) but when I try with the 0.6 it goes through completely fine originally I thought it was an issue with the filament feeder assembly so I bought a new one and fully replaced it but the issue was still the same does anyone thing they have any ideas of what can help