Falsely flagged for "behavioral violation" at pre-hire appointment over assessment error (I have screenshots of every completed step) — how do I appeal?
I attended my pre-hire appointment today at an Amazon hiring center in Ontario, Canada.
During processing, a staff member claimed there was a score question on a "third assessment" that was never actually assigned to my portal. He accused me of having someone else complete my online steps. I did all assessment steps completely by myself, and I have full screenshots documenting every completed step in my candidate portal.
When I tried to explain that I completed everything myself and showed that no third assessment was ever assigned, the staff escalated the situation and abruptly canceled my appointment. Shortly after leaving, I received an email stating my application was rejected due to "behavior during the hiring process" and that I am blocked from applying until Feb 2027.
Chatting with Candidate Support just gave me canned responses reading the rejection email back to me.
Has anyone successfully appealed a false candidate integrity/behavioral flag before using portal screenshots as proof? Who else should I escalate this to?