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u/Apprehensive_Big1865

Image 1 — When to accept a partial refund or get a replacement?
Image 2 — When to accept a partial refund or get a replacement?
Image 3 — When to accept a partial refund or get a replacement?
Image 4 — When to accept a partial refund or get a replacement?
▲ 1 r/ConsumerAdvice

When to accept a partial refund or get a replacement?

We recently had a new sofa delivered and there were two “blemishes”. The most concerning being on the arm rest corner. While it looks insignificant from afar, a close up photo reveals a lot of stress on the fibers (polyester).

We’ve been offered a 15% partial refund, or full replacement. We are leaning towards the replacement because we worry about longevity in such a high wear area of the sofa, but also aren’t eager to roll the dice on a replacement.

This is our first “nice” furniture purchase, so we wanted to solicit advice on what is typically the best remediation to choose.

Added some photos of the damage from multiple views and comparison close up with a healthy corner.

u/Apprehensive_Big1865 — 2 days ago