r/ConsumerAdvice

Hi everyone!

Has anyone here had experience filing reports with Fair Trading and ACCC? I made a $2500 purchase 14 months ago and the product failed just outside of its 12 month warranty. The resolution offered by the manufacturer was to buy an upgraded model. I'm just wondering whether it's worth pursuing through these channels or whether it's a waste of time.

Grateful for any insights.

Thank you.

**EDIT**

Purchase was for an ice bath and chiller setup.

Just to add the response from the seller/manufacturer

Thanks for your message and for sharing the details of the issue. I’m really sorry to hear about the trouble you’re experiencing with your chiller.

The unit is now outside of its standard warranty period. Because of this, we’re unable to process a standard warranty replacement.

However, I’d still like to offer you an alternative solution that many customers choose in this situation.

We can offer you our Primal Xpro Chiller upgrade at 30% off, which is our newest system and a significant step up in both cooling power and long-term reliability.

If you’d like, I can arrange the 30% upgrade option for you and help with compatibility and next steps.

Just let me know how you’d like to proceed and I’ll take care of everything for you.

Best,

Joe

I'm helping my parents, both in their mid 70s, go through their finances, and we found that more than 10 recurring charges for things they haven't used in months or even years. There are old magazine subscription, a couple of fitness memberships, software subscriptions, and streaming services they barely remember signing up for. Altogether, it's costing them almost $130 a month.

The biggest is cancelling them. They don't remember most of their passwords, some account used old email addresses, and a few companies require an in person visit or a long call with a retention team. When I call on their behalf, some support teams won't talk to me because I'm not the account holder.

I'm trying to get everything cancelled without spending hours chasing each company. I have considered contacting the bank about recurring charges, but I'm also worried about simply stopping payments before the subscriptions are properly cancelled.

Has anyone dealt with this before? Is there a good way to cancel subscriptions when you don't have the login details or access to the old email account?

Would really appreciate any advice or experiences.

Sharing my case in case it happens to anyone else, or already has.

I activated the 7-day free trial of NFL Game Pass (now run by DAZN). The welcome email arrived on September 28 and said the trial "will move to the plan you chose, unless you cancel before the trial period ends" (translated from Spanish). No mention of price, term, or commitment.

Today, October 4, still within the trial, I was charged $700 MXN. When I went to cancel, I found out the plan is "Annual, paid monthly": even if you cancel, they keep charging $700/month until August 2027. That's $8,400 MXN total for a "Season Pass" for a season that ends in February.

What happened in support chat:

• The first agent confirmed that since I was still in the trial and hadn't paid anything, I could cancel with no charges.
• A minute later, they asked me to confirm only "turning off auto-renewal", which keeps the monthly charges.
• I was escalated to a specialist, who denied the refund because I "already used the service" (during the free trial) and sent me the terms in English, even though I'm in Mexico.

Heads up: if you start the trial, check which plan is selected. The default is the annual plan with a 12-month commitment, and cancelling doesn't stop the charges.

I have screenshots of everything and I'm disputing the charge with my bank. If that doesn't work, I'll go to PROFECO (Mexico's consumer protection agency). Has anyone dealt with this? Did a bank dispute or a consumer complaint work for you?

I had a very bad experience in the Incheon airport store. I’ve sent emails to both the LV US and Korea but no response. Anyone know how to escalate higher?

Title: DoorDash is sitting on my ~$400 Best Buy refund and support is an endless loop of bots and broken promises
It’s been over 15 days, and I’m at my wit's end dealing with DoorDash customer support.
I ordered an item from Best Buy through DoorDash. Best Buy processed a partial refund on their end and confirmed that the funds would reach me within 4 business days. That was two weeks ago. DoorDash has already collected the money from Best Buy, but they refuse to release the nearly $400 owed back to me.
At this point, I have called DoorDash support around 10 times. Every single call follows the exact same infuriating script:
Battle two different AI bots that can't comprehend a basic retail refund issue.
Finally get transferred to an overseas human agent who reads off scripts, barely grasps what happened, and requires me to re-explain the entire story from scratch.
No resolution, ever.
When I demand a supervisor, they claim a supervisor will call me back "within 24 hours." That call never comes.
They are essentially holding $400 of my money hostage while running me through an automated carousel designed to make me give up.
If you're ordering high-ticket retail items through DoorDash, beware. The moment something goes wrong between the merchant and the app, you will hit an absolute brick wall.
Has anyone successfully gotten through this loop, or is a credit card chargeback the only language DoorDash actually understands?