r/ConsumerAdvice

USA

I'm looking to speak with anyone in the US whose PayPal account has a permanent restriction and contains funds that can't be withdrawn. Any amount of $ in the account works. Hoping to compare experiences and learn more about the problem. DM me.

Do not purchase anything from this company. They operate under false pretense for return of orders with full repayment! I received the product a few days ago, did not like it because it looked cheap, and asked for refund, and that I would return the items. They then offered 60% refund when I said I’d like to return them for refund, as noted on their site. I responded I want the full refund. They responded they would give me 50% refund because I did not accept their first offer!!! What kind of company does that??? They operate under false pretenses. Do NOT BUY ANYTHING FROM THIS COMPANY.

So I spent some time trying to cancel my Nebula subscription last week (the astrology one), so I figured I'd write this up since I know a bunch of people search 'how to cancel nebula subscription' and get stuck.

Quick context: I loved the app for a few months, but I have other priorities now and I wasn't opening it enough to justify the cost anymore. Genuinely no complaints about Nebula itself - good app, just wasn't using it.

How I did it:

Inside the app, there's a "how to cancel subscription" section - but it doesn't let you cancel right there, it redirects you to a web page instead.

On that web page, I used the email I originally registered with, clicked "Forgot password," reset it, and that got me into the web version of my account. From there, you can manage your plan and unsubscribe directly.

If you originally subscribed through the App Store or Google Play instead of site, this web method probably won't apply to you - you'd want to check your phone's subscription settings instead, since that's where the billing for the Nebula subscription lives in that case.

A few things I wish I'd known beforehand:

• If you're still within a free trial or intro period, cancel Nebula subscription at least 24 hours before it ends - I wouldn't cut it close
• I got a confirmation message saying it went through, but I screenshotted it anyway just to have proof on hand
• Hope this saves someone the digging I had to do. If anyone canceled a different way (like through support chat), drop it below - curious if that's faster

I’m trying to get my money back for a mattress that was returned to Nectar. Nectar paid Affirm and the refund by Nectar was approved on August 7, 2026. Affirm sent me an email on August 7, 2026 stating my money was in route to my bank account and that it should take 3 to 5 days. Today is August 17, 2026 and as of 12:30 PM today I had not heard ANYTHING from Affirm whatsoever. So I called, bypassed AI and reached a customer service rep. This representative said that they had “tried to deposit my money, over $2600, into my bank account on August 14, 2026, but it was declined.??? Maybe it’s just me, but how does a deposit from one company who supposedly is so reputable, get declined by a bank. Affirms excuse was that “the bank was probably having maintenance issues that day“. To which my response was BS. I asked to speak to her supervisor and was connected. The supervisor repeated the same story. She further stated that if I could prove that the bank did indeed have maintenance issues that day that they could re-issue the direct deposit. Otherwise, I could expect a check in the mail sometime in the next 30 business days at this point I am fuming. She could not give me my bank account number as I suggested that maybe they had tried to deposit it in the wrong account number. All she would say was that they would not try to direct deposit it again and I would have to wait on a check. After fulfilling some obligations for the day and returning home six hours later, I called Affirm again. I spoke with another customer service agent after bypassing AI and she sees on her screen that they had previously had a conversation with me earlier in the day to which I verified with her in no uncertain terms. I also told her that her call was being recorded as well. Prior to my calling her, I phoned my bank and asked if there had been a maintenance issue on August 14, 2026 to which they replied an emphatic “NO“. I further asked if they could check to see if indeed a direct deposit had been attempted on August 14, 2026. She graciously said she could, she checked, and came back with a resounding “no deposits were attempted automatically, directly or by direct presentation of such”. I informed the customer service rep at Affirm that her information was incorrect, and that she was lying to me once again by stating that the deposit had been attempted and declined. I offered Affirm the number to call the bank to verify that there had not been an attempt made to deposit anything and that there were no maintenance issues that day after I was told that the only way I could get a direct deposit done now would be if they could verify that those two issues we’re not viable concerns. The customer service rep at Affirm informed me that it was impossible for their system to make a second attempt to try to deposit as they had already made a second attempt and it was declined as well on August 14, 2026. My response was a less than gracious BS. I asked her if I was going to get the interest money that they accumulated off of my money lying in their account and I might as well have been talking to a four year-old. Trying to explain the concept of a company profiting by interest-bearing accounts was as though I was trying to speak Swahili to a Russian. She stated that my check would be issued in the mail sometime in the next 30 days, but could not exact a date for me. I demanded to be emailed when the check was mailed to me and she replied that she would see to it that I was emailed. I asked her to confirm my email address and her response was “it’s the one you gave us“ a few minutes later I was finally able to extract that information from her. Rest assured I’m going to become a boil on their ass until I get my money back, and if you have even the slightest doubt that anything that you purchase might need to be returned that you have the opportunity to finance through Affirm DON’T DO IT! If there is a way to do a class section law suit against Affirm, would somebody please tell me so I can sign up? This company Affirm has got to be stopped. They may offer you the moon and the stars, but their malignant way of doing business is toxic. I have never in my 70 years seen such deceptive, covert practices. I’m not asking them for one penny more than I am owed. But I did promise the last customer service rep. I spoke to that I would take every chance I could to burn them to the ground by reviews for what they’re doing to people. Living on Social Security is hard enough. Dealing with cancer is hard enough. Getting old is hard enough. None of us should have to put up with this nonsense. Don’t do business with AFFIRM, and tell everyone you know to avoid them like the plague. They are thieves and liars. And they’re making a big mistake if they think I’m going to give up this easily

I am writing this to warn consumers about both the Roborock Qrevo Curve robot vacuum and the company’s customer support practices. I spent $933.94 on this high-end machine expecting a premium experience, but it has turned out to be an overpriced failure backed by dishonest business practices.
Regarding the product performance, the vacuum completely fails at its advertised features. It was sold as having self-emptying capabilities for pet hair and special chassis-lifting technology for high thresholds. In reality, the self-empty port is poorly designed and clogs with pet hair every single time, leaving the internal bin empty while jamming the narrow suction channel. Because of these constant clogs, I cannot run the vacuum on an automated schedule, and am constantly emptying both the port and dustbin by hand. The threshold feature is equally useless because the software logic is delayed, causing the robot to drive up to standard one-inch transitions, hesitate, and get completely stuck. The overall vacuuming power is subpar, scattering light debris and leaving pet hair behind on carpets.
The company’s service and warranty practices are even worse than the product itself. When the machine degraded after a few months of use, I went through weeks of tedious troubleshooting steps requested by their support team, including sending videos and cleaning sensors. Their own technicians never identified a single broken physical part. Despite the unit being well within its one-year limited warranty, Roborock flatly refuses to issue a refund. They repeatedly cite a scripted internal policy claiming that refunds are capped at thirty days.
I cited their written one-year warranty contract back to them, which explicitly lists a refund as a valid legal remedy alongside repair or replacement. Nowhere in their legal terms does it state that the refund option expires after thirty days while the rest of the warranty stays active. They refuse to honor their own written terms and insist on forcing me into a repair-depot shipping loop for a machine that suffers from fundamental engineering and software flaws rather than a broken part.
When I filed a formal dispute with the Better Business Bureau and quoted their contract line-by-line, Roborock completely stopped responding. The BBB officially closed my case as unresolved due to the company failing to participate, leaving a permanent negative mark on their business profile. I have now escalated this matter to the State Attorney General regarding their warranty practices, and Roborock is still refusing a refund. This company takes your money and refuses to honor their contracts once things go wrong. Avoid this product and this company entirely.

Bonjour,

J'ai acheté un Thermomix sur Facebook, j'ai été malade et je n'ai pas puu l'utiliser tout de suite, quelle ne fut pas ma surprise en essayant de l'utiliser, il y avait un message indiquant qu'il été bloqué. J'ai contacté le service client, il m'a été dit que je devrais payer le montant restant impayé pour pouvoir l'utiliser. J'ai contacté le vendeur à plusieurs reprises, au début il me répondait, maintenant il ne répond plus, ma fille me dit que je me suis faites arnaquer, et je commence à la croire. Pouvez-vous m'aider svp? Y'a-t-il un moyen pour moi d'utiliser quand même l'appareil, malgré ce blocage?

Merci pour vos réponses.

Hey everyone,
I wanted to share a warning and breakdown of a major customer service loophole I’ve uncovered after dealing with a nightmare scenario on Amazon. If you've ever been locked out of your account out of nowhere after a dispute with customer service, you might be dealing with what I call a "rogue agent trap."
Here is what is actually happening behind the scenes, how agents are covering their tracks, and what you can do about it.

The Red Flags to Watch Out For

1. The Phantom Suspension Email (⁠customer-case-review@amazon.com⁠):
   If you receive a suspension or policy violation notice that comes from an internal routing alias like ⁠customer-case-review@amazon.com⁠ rather than standard automated system channels (⁠@amazon.com⁠ or official executive review emails), be extremely suspicious. This often indicates a front-line representative manually opened a back-end compliance ticket out of spite.
2. The Weaponized "Account Compromise" Lock:
   When a rogue representative wants to shut down a conversation or block a supervisor escalation, they won't just suspend you—they will place a security flag on your account claiming it was "compromised" or reporting false "verbal abuse/harassment."
   Why they do this: It forces your account into a locked state. When you try to log back in, the system tells you to contact support.

3. The Front-Line Support Brick Wall:
Once that security flag is in place, standard customer service reps are completely powerless. They’ll look at your account, tell you it’s "escalated," promise it will reopen, and do absolutely nothing. Weeks go by with zero communication because the notes left by the rogue agent tell other staff not to assist you.
Why It Happens (The Breaking Point)
Usually, this starts over missing funds, promotional credits, or gift card balance removals done without proper notification. When customers press for a supervisor or express natural frustration and strong language over having their money stripped away without warning, bad actors in support centers panic, disconnect the call, and drop false behavioral flags to protect their metrics and cover up their own policy violations.
How to Fight Back & Get It Fixed

If you are currently stuck in this loop where your account is locked, your appeals are being ghosted, and front-line agents are giving you the runaround, stop wasting time with regular chat and phone support. They cannot see or override backend security flags.

1. Demand an Audio Audit Immediately:
   If you were falsely accused of abuse, demand that management pull and review the recorded phone audio between you and the representative from the exact date of the incident. Rogue agents count on the fact that nobody will check the tapes.
2. Bypass Front-Line Support Entirely:
   Send a formal, highly structured executive appeal directly to ⁠ofm@amazon.com⁠ (Office of the President / Account Specialist Team).
3. Keep Your Email Factual and Professional:
   Strip out the emotion and lay out the timeline with exact dates, missing funds, unaddressed appeal windows (like being ghosted for over a month), and the email header anomalies.
   Stay vigilant out there, and don't let bad support agents manipulate your account status just because they refuse to handle a supervisor escalation properly!

It’s as it sounds in the title but some more details.

Went to a physical Superdrug store and this is what happened;

-Display stand with fragrance advertising a free bag with purchase (bag was also displayed)
-Advertised was ‘FREE GHOST BAG WITH THE PURCHASE OF SELECTED GHOST FRAGRANCES 50ML AND ABOVE.’
-Went to purchase perfume with 90ML so qualified.
-Told no bags available because they haven’t even had them in yet (they hadn’t ran out they had not even had them yet but were advertising them?)
-Asked if we could collect one later with receipt
-Told no as they could promise one?

Contacted customer service on Facebook messenger;

-Explained everything and I was willing to provide order details, receipt and even pictures or the stand displaying the advertisement.
-Told them I wanted either advertised gift sent to us or for us to pick up from store.
-They told me they can’t do that and gave the fact items are subject to availability when ready anyway.
-Offered me 500 points as a gesture of goodwill?
- I showed pictures of stand displaying physical fragrances and the physical advertised free gift with NO WORD OF SUBJECT TO AVAILABILITY?
-I questioned why I can’t get one later?
-I was told again by a different person replying

“Our free gifts are subject to availability so are not always included in everyone’s orders in store or online as they're so popular with our customers. As this is currently out of stock, this will be why no gift was added and I am sorry for the troubles this has caused you. On the website this is clearly address as shown (gave me link) "Looking for a free gift? We all love a gift and when it’s free, well even better! Simply add qualifying products to your basket and a free gift will be automatically added to your order FOR FREE! Please note free gift with purchase is subject to availability." Please note we cannot offer the bag and only the 500 points at this point.”

What I’m asking is how to go about this as
-They don’t seem to be getting what I’m saying because the second person quote online free gifts (I got mine in store)
-The items were never in stock to begin with so hadn’t even been available to begin with but was being advertised - the actual thing having a problem with?
-Why aren’t they just letting me go get one when actually in stock??? Like not even an option to try? Even if they gave the option with the premise of it being subject to availability they just are straight up saying no?

Who do I escalate this to if I can?

I know it sounds petty but it was part of my mums anniversary gift from my dad and the bag did influence the idea of going back to get it - we’d already been in the store and went back just to get the perfume and free gift.

Thank you.

Had a water pressure issue and ended up needing the pressure regulator replaced. The plumber diagnosed it, replaced the part, and the whole visit took less than an hour.

Total was $1200

I get that I’m paying for experience, travel, tools, overhead, and the part itself, not just the time spent at my house.

But it still made me wonder, how do you know if a service price is actually fair when you have no idea what that type of job normally costs? Has anyone had a similar repair done?

I started a 7-day free trial for an app on the App Store and was immediately charged $157 for an annual subscription. I later found out that I had started a free trial for the same app 3 years ago, which is why the app charged me the annual subscription fee immediately instead of giving me the free trial. But I had no idea I couldn’t do a free trial (why would you even show me the Free Trial option then?).

So I reached out to the app developer. They were very cooperative and pointed me toward Apple Support, since the developers themselves can’t do anything. I “purchased” the subscription through Apple. So I requested a refund on Apple’s website. The request was denied. I was very confused as to why, so I requested again. Denied again.

Then I called Apple Support. Apparently you can only submit a refund request twice, and after that you’ve exhausted all your options. They had no resolution for me, even after escalating to a senior advisor. Apple policy wouldn’t allow them to submit a third refund request or even tell me why it was denied despite the fact that the developers themselves support me getting a refund, this was an accident, and I cancelled the subscription as soon as I realized I’d been charged. I couldn’t get Apple to override the decision or give me any kind of credit.

Now I don’t know what to do here, and I feel stupid for losing $157 for nothing. Can I dispute this with my Bank?

i have been waking up soaked in sweat at 3 am every single night for the last month and i am completely over it. my current memory foam bed acts like a giant heat sponge that traps every bit of body warmth, so even with the ac blasting and a fan right next to my face i still end up kicking off all my blankets and shivering ten minutes later.

my roommate told me to look into a hybrid like dreamcloud since the coil layer supposedly lets air circulate a lot better than pure foam, but i am still a bit skeptical if the top pillow top layer retains heat. i just want something genuinely breathable that doesn't feel like sleeping on a heated pad.

budget is around a grand and i really need something that stays at a neutral temperature all night